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"This hotel was nice overall, but I had to use styrofoam plates and plastic utensils for breakfast, which I really dislike using (wasteful and flimsy). Also, my 6-year-old, who always goes in the pool, would not go into this pool because it was too cold. I also got a lame response from management about the pool always being 87 degrees and the regular chinaware always being available, neither of which was true."

"I only stayed here for one night as I was traveling so I didn’t see much of the property, but my experience was good. Location was perfect; right off the interstate with a Starbucks sharing the same parking lot. Rooms were in excellent condition as ongoing renovations were still concurring. Staff wasn’t super friendly, but not rude. Breakfast was good. Good selection, good quality. Quantity was maintained well. I’d stay here again!!"

"Nice and clean"

"The room accommodations were fine, but the breakfast was terrible. For the price we paid, I expected a much better breakfast. It was cheesier than some much cheaper hotels we've used. I would not go back for that reason alone."

"Special vibe, nice neighborhood, friendly staff."

"The location was perfect. Close to Grayson Highlands for hiking and recreation and close to West Jefferson for shops and restaurants. The cabin was amazing! We had absolutely everything we would have needed and more. We will definitely be keeping this place in mind for future stays in the area."

"Clean Room excellent staff"

"We loved our stay! The cabin was cozy, exceptionally clean, and looked exactly as described in the pictures. The view of rolling green pastures, cows, and 3 sweet rescue donkeys was extremely peaceful. Carol and Robert were wonderful, attentive hosts. The extra touches, such as farm-fresh eggs and biscuits, along with honey and sweet treats for our anniversary, made us feel especially welcome. Our stay at Winters Haven was truly a tranquil retreat, loving it so much we booked a weekend in the fall before leaving. "

"Clean room great staff and the air conditioning works great...very hot water "