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"The environment,the house it was nice but heater did not work I did not had hot water for like 2 hours my mom got sick Because of that and the internet or tv did not work "

"I’ve stayed here many times. Good buffet. Lots of dining and shopping in the area. "

"Great indoor pool and breakfast! "

"Amazing stay. Great hotel "

"10 min walk to Zocalo. No dining facilities other than very few street vendors. Area around seems like old, closed businesses or homes. Hotel is beautifully renovated & staff are very friendly & helpful. Neighbourhood needs to be restored to make this hotel work. While great value for stay, next visit I would stay closer to Zocalo."

"The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla."

"Clean room"

"The hotel its clean and the staff is very kind "

"Good place to stay "

"the room was super clean and the bathroom, very private pod with curtains that go all the way up , i suggest they put some paper towels in the restroom and a rug for when you get out of the shower i slip a few times not safe , but other than that perfect , The hosts are very attentive and sweet, "

"Room was very clean Staff were very courteous We found the spa prices to be "

"Good Hotel."

"👍"

"Very friendly staff. Responsive to customer needs. Very clean facilities and hotel was walking distance to stores, restaurants, and historic centers."