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Hotel Isabel

3.0 star property
Family-friendly hotel with free valet parking and fitness centre

Choose dates to view prices

Hotel Isabel sits in the heart of Puebla Historic Center, offering the perfect base for discovering the city's rich history. Guests can unwind on the garden terrace after a day of exploration or head to the arcade/game room for a friendly match of table tennis.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking included
The current price is NZ$65
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(47 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Free bottled water
Satellite channels
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(55 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Free bottled water
Satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Free bottled water
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

View from room

Deluxe Room, 2 Double Beds, Courtyard View

7.4 out of 10
Good
(3 reviews)

Highlights

Individually decorated
Private hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000

What's nearby

  • Puebla Cathedral - 3 min walk - 0.3 km
  • Zócalo de Puebla - 3 min walk - 0.3 km
  • Puebla Convention Center - 12 min walk - 1.0 km
  • Centro Expositor - 13 min drive - 3.4 km
  • Angelopolis Commercial Center - 14 min drive - 4.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪Comal Cocina de Antojo - ‬2 min walk
  • ‪Profética - Casa de la Lectura - ‬2 min walk
  • ‪Antojitos Tomy - ‬1 min walk
  • ‪Frenchies Café - ‬2 min walk
  • ‪La Mestiza - ‬2 min walk

About this property

Hotel Isabel

Family-friendly hotel near Zócalo de Puebla
Close to Puebla Cathedral, Hotel Isabel provides a terrace, a garden and an arcade/games room. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking, valet parking and extended parking
  • Full breakfast (surcharge), tour/ticket information and 1 meeting room
  • A porter/bellboy, a lift and a banquet hall
  • Guest reviews give top marks for the central location and helpful staff
Room features
All guest rooms at Hotel Isabel offer comforts, such as air conditioning, as well as amenities, such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 47-inch flat-screen TVs with satellite channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Frequently asked questions

Is Hotel Isabel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Isabel?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Isabel on 1 Dec 2025 start from NZ$65.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Isabel?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Isabel?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Isabel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Isabel located?

Located in Puebla Historic Center, this family-friendly Puebla hotel is within a 5-minute walk of Bello Museum, Zócalo de Puebla and Puebla Cathedral. Los Sapos Bazaar and Candy Street are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 23 minutes by foot.

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Reviews

Hotel Isabel Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.0

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 657 out of 1004 reviews
Rating 8 - Good. 236 out of 1004 reviews
Rating 6 - Okay. 63 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 28 out of 1004 reviews

Reviews

10/10 Excellent

Diego Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and excellent service. The dining was also great.
Stayed 2 nights in Jul 2025

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kindness, place is very nice and clean
Stayed 1 night in Jul 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel near the cathedral and zocalo
Stayed 3 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

8/10 Good

Consuelo

Nice location and nice room as well
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Th staff at the hotel was great. And the location in the middle of the historic quarter is perfect.
Stayed 3 nights in Jan 2025

8/10 Good

Elvia C

Liked: Cleanliness, staff & service
This is a small hotel in a great location, walking distance to Zocalo. Hotel is clean and comfortable. If I can make a suggestion, I think it would make a great option if they would provide better quality of essentials like shampoo and hand soap. Having a small box of Kleenex and a bottle of water daily would be getting excellent ratings.
Stayed 6 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

8/10 Good

Elvia C

Liked: Cleanliness, staff & service
There was a water leak in the room. Poor quality shampoo and hand soap. Should provide a box of tissue. Very friendly staff especially Lorena and Isabel.
Stayed 1 night in Jun 2025

6/10 Okay

Carlos

Liked: Amenities
No windows
Stayed 1 night in Jul 2025

6/10 Okay

Kemper

Liked: Cleanliness, staff & service, room comfort

Great place but noisy which is a biggie

Great location. Rooms are nice and modern. Stylish. But, there are negatives. The shower leaked water all over the floor and the knob to start it was placed such that the shower would spray you because you had to get in front of it to turn it on. The desk had no outlet for power. The tv did not work. The safe had no instructions and the staff gave me the wrong instruction in person so I ended up having to look on the Internet for instruction. They gave me a room that the maid was still in at first and she wouldn’t even answer the door to tell me when she was going to be done so I gave up waiting. But WORST is the noise. I had a room with a door directly off the lobby and they play loud music all day that echoes in the atrium and into your room. It’s pleasant music but loud. And there is all kinds of activity early in the morning that wakes you. Finally, they put this rubber mattress cover on the mattress that is hot and noisy. I took it off the bed in the middle of the first night. I’d stay here again but definitely not in a room off the atrium. Everyone was pleasant.
Stayed 5 nights in Jan 2025

10/10 Excellent

Armando José Luis

Liked: Cleanliness, amenities, property conditions & facilities
La habitacion bien y la atencion del personal es excelente
Stayed 1 night in Nov 2025

10/10 Excellent

SATURNINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En términos generales, muy bien.
Stayed 1 night in Nov 2025

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar y personal muy amable
Stayed 2 nights in Oct 2025

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar céntrico, personal muy amable
Stayed 1 night in Oct 2025

10/10 Excellent

Jose Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto una atención excelente por parte de todos los empleados del lugar muy seguro muy práctico elegante y accesible excelentes mi calificación
Stayed 1 night in Oct 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Anel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location close to everything!
Stayed 3 nights in Oct 2025

6/10 Okay

Elsa Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciónes muy Limpias , solo que que la Habitaciónes de una cama son muy pequeñas , vi 3 de mis Compañeras de viaje y estuve en la de 2 camas muchas mas amplia.
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 2 nights in Oct 2025

10/10 Excellent

Mapi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia y pulcra, personal joven y muy amable
Stayed 1 night in Oct 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 4 nights in Sep 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance and the staff was lovely
Stayed 2 nights in Oct 2025

10/10 Excellent

Adriana Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio todo céntrico
Stayed 4 nights in Sep 2025