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Reviews of Hampton Inn Charleston-Southridge

2.5 out of 5
Hampton Inn Charleston-Southridge
1 Preferred Pl, Charleston, WV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 574 out of 816 reviews" "
Rating 8 - Good. 172 out of 816 reviews" "
Rating 6 - Okay. 43 out of 816 reviews" "
Rating 4 - Poor. 15 out of 816 reviews" "
Rating 2 - Terrible. 12 out of 816 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel.
Stayed 1 night in May 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at rush hour (PM) and restaurants in the area were packed. But there was a Quaker State diner right next door so I could eat without fighting for a parking place. Location is close to DT Charleston but far enough that you can get going easily in the morning without traffic issues.
Stayed 1 night in Apr 2024

8/10 Good

Samuel E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like having people on the outside of the hotel outside our windows smoking.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and family friendly.
Stayed 1 night in May 2024

8/10 Good

Jennifer, Racine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I expected for a budget hotel.
Stayed 1 night in May 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnight stay while traveling
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
So very clean. Quiet area yet close to shopping and dining
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
Very clean and friendly service!
Stayed 1 night in Apr 2024

10/10 Excellent

Sondra

Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

James L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Very clean
Stayed 4 nights in Mar 2024

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was fantastic. The breakfasts were good and free coffee and tea was nice. The pool and spa were clean. Everyone was nice.
Stayed 4 nights in Mar 2024

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed!
Stayed 1 night in Mar 2024

4/10 Poor

Rick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Ricki

Stayed 1 night in Mar 2024

10/10 Excellent

Drew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very easy and quite
Stayed 1 night in Mar 2024

10/10 Excellent

Robb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here whenever in town. Always consistent.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night. The location was great because it was close to everything we would need. It was pretty noisy late into the night and in the morning the cleaning people were really loud (talking) as they worked early in the morning, waking us up. However, we would probably give this hotel another shot since we stayed less than 24 hours.
Stayed 1 night in Feb 2024

10/10 Excellent

Valorie

Stayed 1 night in Feb 2024

10/10 Excellent

Valorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. My granddaughter loved the pool.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Stayed 1 night in Feb 2024

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Nathan

Stayed 1 night in Feb 2024

10/10 Excellent

Junior

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Stayed 1 night in Feb 2024

8/10 Good

Casey

Stayed 1 night in Feb 2024

10/10 Excellent

HARDEEP

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Travelled with family
Liked: Cleanliness
We went to Charleston for a week and get away with my family. We chose this hotel because it is normally very nice and very relaxed. We thought it would be nice for the kids to swim the pool. When we got there, they were having a birthday party with over 30 guest that we’re not guest of the hotel the hot tub and pool is full. Everyone had open containers alcohol very inconvenient paying guest
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was courteous and very helpful with problematic WiFi.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jerri

Travelled with family, Travelled with family and small children
Very clean nicely updated
Stayed 1 night in Jan 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Nickolas

Stayed 1 night in Jan 2024

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked how clean my room was. I didn’t like that the heater in my room was noisy and that I had to wait both times I had to go to the front desk
Stayed 1 night in Jan 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed was in the same area
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, close to restaurants and shopping.
Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice. It did have issues with the room heater.
Stayed 6 nights in Dec 2023

8/10 Good

Melinda

Liked: Cleanliness, staff & service
Very clean but outdated. Beds were too firm
Stayed 1 night in Jan 2024

10/10 Excellent

Makayla

Stayed 1 night in Dec 2023

8/10 Good

Mary

Stayed 1 night in Dec 2023

8/10 Good

Debra P

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay bad hot tub
The only problem we had is that the hot tub was luke warm and the jets did not work.
Stayed 1 night in Dec 2023

10/10 Excellent

Srikanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JEENIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing outstanding performance
By far the mostest new place I ever stayed at it’s clean and all the front desk people are so friendly and courteous . This a trade I has been lost it amazing to know there’s still place that mange to me all these amazing standards !
Stayed 1 night in Dec 2023

10/10 Excellent

Maria Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was by far the LOUDEST hotel I have ever stayed in. Slamming doors, thin walls…. We laid in bed and literally listened to the entire conversation of the people next door for 45 minutes while she blowed her hair dry before we gave up and got up. Someone had their tv volume up to 100 downstairs ALL night. We even tried to see if it was as someone on our floor, but I guess it was upstairs or downstairs. Doubtful we will stay there again even given their location.
Stayed 1 night in Dec 2023
Response from Mike on 18 Dec 2023
Dear Cynthia,Thank you for your review. I have sent you an email to follow up with your concerns. We appreciate your business.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Wonderful experience
Stayed 1 night in Dec 2023

6/10 Okay

Renea

Stayed 1 night in Nov 2023
Response from Mike on 18 Dec 2023
Dear Renea,Thank you for staying with us. I'm sorry to see that you only rated us a 6 out of 10 for this stay. Any additional comments would be appreciated so that we can improve our services.