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"We got a free upgrade to a bigger room. The staff at the reception is extremely helpful and polite. The cleaning lady took such good care of us and went out of her way to keep us comfortable. The hotel provides free unlimited bottled water. There is also a free self service laundry. The property is centrally located and it’s a 5 min walk to the Tianmen cable car station. It is surrounded by plenty of restaurants and spas for a great massage. Breakfast spread is vast and good. The only minor negative point is that the bathroom shower water pressure at night after 11pm is very low."

"We were upgraded to a 1 bedroom suite. Nice hotel though breakfast is limited"

"First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services. I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure. For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running. "

"Really lovely stay. The staff were super attentive, helpful, and kind. The room was great. Very comfortable. The breakfast was delicious, and the location was great. Highly recommend! "

"It was very clean and a good breakfast. But the staff does not speak English for questions needing to be answered. "

"Most amazing location: the view is absolute breathtaking. Miss Storage Space in the ropm. Good breakfast"

"WOW. The place was so beautiful. It was sat between mountains with the BEST scenes ever. The room we stayed in was so beautiful and had an unreal view of the hills. The food was also amazing. We had certain requirements as we can only eat halal food, and they made sure to accommodate as best they could. Felix and Elvis were honestly so good. The best service ever. They helped us prepare and helped with our whole itinerary to Tianmen Mountains and the Avatar Mountains. From the airport, a driver was provided, and picked us up promptly. The car was luxury. As part of the itinerary, they also booked our tickets to the 2 mountains, and provided us with drivers to and from there. We were honestly stress free and the whole experience was exceptional. Anytime we had any enquiries, we just messaged the team and they got back to us within minutes. "

"Clean room, good breakfast, friendly staff, highly recommended "

"We really enjoyed staying here because of how attentive the owner was, it's quaint and intimate, good for a short stay. We figired out the heating it's a bit on the cooler side if you like that. The owner is quick with helping with everything we needed. We recommend having we chat installed. This place is a family owned business, in a safe area, a little difficult to find but our hotel manager helped us a lot, we placed the orthopedic hospital as reference when taking a taxi back. Overall a perfect place to stay as it is close to the cable car for tinamen mountaint and a quick cab eide to 72 towers and close to thw train station for a cheap ride to furong ancient town! Also went to thw national park forna day feom here."