Cerro alto Hotels, Puerto Plata

"Fresh "

"The room was outdated and the bathroom was old and dirty. The food was a 2/5."

"Hot shower, cold AC, with smiling staff and wonderful, tasty and reasonably priced food. There was an unusable amount of rain, even for April. This was my 4th trip and won’t be my last!"

"Staff was amazing especially security"

"I’m sorry but it was not a good stay for me was very disappointed .1st hot water was not working at all .toilet was clogged .smelled like mold .furniture was from the 80’s broken down had no control of the AC . outlet broke my wire to my charger . puddle of water when i first walk in room was not clean .had to ask multiple times for extra towels floors were musty moist due to the mold . food was horrible Breakfest , lunch & dinner . I fell and twisted my Ankel & was bleeding and the front desk could not do anything for me not even give me a band aide .phone in the room did not work the whole 5 days I was there . no room service communication was horrible we would complain to the front desk nothing was done and was told us that when we went to el pilón they was going to compensate us with a bottle of wine for all the mishaps and when we got there they didn’t know what we was talking about I ask for credit and was told no I would not suggest this resort to anyone nor will I ever go back wish i can get my money back My ankle is still swollen and bruised cause they wasn’t able to provide me with no type of 1st Aid Kit not even a band aide so disappointed "

"just beautiful"

"Menus was great. laundry and staff is phenomenal."

"Big resort, staff is friendly and the food at the buffet is decent, but the best food is at La carte restaurants"

"Very nice place, you get what you need, very good food, close to everything, staff is GREAT. Would suggest to get a stronger wifi though !"