Grupo Brisas in Central America

"Good staff and clean room but property has insufficient amenities, especially food quality and options for a high-priced Hilton resort. Not a fan of buying additional tiered status for drinks, food and facility access. Better alternatives out there. "

"The resort is my favorite in Cancun. Always enjoyable!"

"Great"

"1. Stuff was ok friendly if you tip them ahead of time - on your fists day. 2. Rooms were old- smelled like mold, bathrooms were outdated. 3. Outdoor poll super busy with drunk people and old sun beds- cups for drinks are from1950ts - sticked like plastic. 4. Same food at the buffey every day 5. no possibility to make it to the restaurants except 5;15pm plus anyway the food was served cold- after experience the stuff was asking for extra tips and 5 star rteviews 6. schedules check in at 5pm- got the room at 7pm "

"Only recommend this for a party college kids. Food were just blah. No elevator, no room service! "

"Clean room. Great staff. The pool and activities are very good. But a couple of things could be better: 1. Limited and repeated food items in buffet. Specially if you’re vegetarian or have dietary restrictions, your options would be salad, fruit and bread. 2. We stayed for 6 days and were given only 2 restaurant reservations. They only have 3 restaurants. For a 5-star, that is low (especially if you compare it to other properties in the hotel zone). 3. The staff forgot about a pre-paid birthday package I booked for my husband. When I called to check, they remembered and did the decor but they forgot to change the drink to non-alcoholic as per my request. We got it changed later but that was disappointing on the birthday night. 4. The swim up bar, pizza bar and cafe close by 6. So if you’re coming back from a tour in the evening and want to take a dip and enjoy the facilities, you cannot. 5. They have a $100 Mexican Pesos charge for room service. For an all-inclusive, this is an extra charge that most other hotels do not have. So that wasn’t something we were aware of. Otherwise, the location is great. The pool is wonderful. The breakfast spread is very good. The lobby bar that opens at 11 AM is also wonderful and has lots happening each night. The theatre has shows every night that are different and wonderful. The kids club had activities between 4-5 PM like face painting, etc that are good too. I would rate this place a 3.5/5 and call it a 4 star at best."

"The hotel is quite old, so there were many areas that needed fixing. For example, the room key was loose and did not work properly. If it is repaired well, I think it can continue to be a good hotel. The room was clean, and overall, it was decent."

"I absolutely loved this resort. As someone who isn’t a big partier, I really appreciated the nightly entertainment and lack of clubs—it made for a fun but relaxing atmosphere. This location is close to many hot spots such as clubs downtown and riu SANTA FE. There are four different pools, and I never had trouble finding a lounger, which was a huge plus. Some pools are quieter than others, so it’s easy to pick the vibe you want. The food was phenomenal with lots of variety, and every restaurant we tried was delicious. The beach access is amazing—I spent most of my time there, and the servers were great at bringing drinks right to us. The staff overall were incredibly friendly and went above and beyond, especially Aldo at breakfast. The resort was very clean, and the views are stunning. You can see the famous arch and rock formations from the pools and beach, and we even spotted whales a few times. If you prefer a quieter stay, I’d suggest avoiding spring break due to late-night noise. They have photographers who walk around offering professional photos for great memories (Neid) was awesome. The local vendors are super sweet. This location is also just a beach walk away from the marina which was nice. If you are a beach walker this location is great for you! Highly recommend for a relaxing getaway!"

"Amazing hotel, food was excellent at every restaurant we ate at. Staff were very friendly and helpful. Hotel grounds are immaculate."