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"Not in a great part of town. Had to walk through some homeless camps to get to our restaurant but they do control who comes in and out of the hotel. Room felt a bit old and run down. My mattress pad had some gross spots that could be a sign of bed bugs before. "

"We had a wonderful stay at UNA Naples. The staff was personable and professional. The restaurant was fantastic for breakfast and late lunch. The cocktails were also delicious."

"A bit run down. Otherwise, everything else was great."

"Great location, great hotel!"

"Shops were not that far. But there’s a construction going on in front of the hotel and they starts early and it’s very noisy. "

"The pool is not usable during my time there, so a bit frustrated if missed information "

"The first room we were assigned was located directly in the lobby area with the door facing the front desk, which is very noisy. We paid extra to upgrade to a room on the second floor. In the next morning We found ants on the bathroom floor, and many ants on a white pillow in the upgraded room. When I brought the pillow case which was inside out with ants sealed inside to the front desk. The 1st staff said you should bring it back to your room... later on a 2nd staff came to our room and told us they had only found ants in rooms on the first floor and had never seen ants on the second floor. He asked whether we had brought food into the room, which we absolutely had not. He even suggested—while pointing two fingers at us—that the ants might have been brought in by us from a train or airplane, which felt inappropriate and unprofessional. In addition, the safe boxes in both rooms did not work. Overall, the hotel felt more like a 2–3 star property and did not meet the standards expected of a 4-star hotel."

"Clean room. My only concern was the check-in: We arrived on a Sunday and I think we were the only ones in the building. A staff person was supposed to open the door remotely but did not buzz us into the building at the confirmed arrival time. Otherwise, the room and amenities were lovely and we received great tips on where to eat and visit."

"Room was clean but shower leaked. Informed staff, maintenence fellow came by right away and after looking at it said he jad to order a part. We went a week with the shower flooding the floor. It wasn't fixed while we were there.Otherwise everything was fine. Location isn't by a lot of shops but within a good walking distance. "