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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool loungers

Guest reviews

4.5/5 Wonderful
423 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationGarrafon Natural Reef Park1 min walk
Popular LocationDolphin Discovery26 min walk
Popular LocationNorte Beach6 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed Pool View

    5/5 guest room rating

    Room amenities

    • 47 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed Pool View
  • Honeymoon Suite

    5/5 guest room rating

    Room amenities

    • 47 sq m
    • Ocean view
    • Sleeps 2
    More detailsHoneymoon Suite
  • Deluxe Room Garden View

    4.7/5 guest room rating

    Room amenities

    • 47 sq m
    • Sleeps 2
    More detailsDeluxe Room Garden View
  • Deluxe Room, 1 King Bed Ocean View

    4.7/5 guest room rating

    Room amenities

    • 47 sq m
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed Ocean View
  • Deluxe Room Garden View - PAY FOR ONE ROOM AND GET TWO

    Room amenities

    • 47 sq m
    • Sleeps 2
    More detailsDeluxe Room Garden View - PAY FOR ONE ROOM AND GET TWO
  • Deluxe Room Pool View 1 King Bed -PAY FOR ONE ROOM AND GET TWO

    Room amenities

    • 47 sq m
    • Sleeps 2
    More detailsDeluxe Room Pool View 1 King Bed -PAY FOR ONE ROOM AND GET TWO

About this area

Isla Mujeres

Located in Isla Mujeres, Isla Mujeres Palace Couples Only All Inclusive Resort is on the beach. Playa Mujeres Golf Club and Cancun Golf Club at Pok Ta Pok are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Garrafon Natural Reef Park and Norte Beach. Dolphin Discovery and Cancun Interactive Aquarium are also worth visiting. Discover the area's water adventures with windsurfing and sailing nearby, or enjoy the great outdoors with ecotours.

Visit our Isla Mujeres travel guide
Map
Popular Location

What's nearby

  • Garrafon Natural Reef Park - 1 min walk
  • Dolphin Discovery - 26 min walk
  • Mujeres Beach - 6 min drive
  • Norte Beach - 6 min drive
  • Cancun Convention Center - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • Azul Restaurant — 1 min walk
  • Lobby Bar — 1 min walk

About this property

Isla Mujeres Palace Couples Only All Inclusive Resort

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Isla Mujeres Palace Couples Only All Inclusive Resort's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 62 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and iPod docking stations are standard, as are Smart TVs with satellite channels.
Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 forms of accommodation with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Snorkelling excursions

Land activities

Cycling
Fitness facilities

Lessons/classes/games

Bartending
Language

Entertainment

On-site entertainment and activities
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)
  • Free ferry terminal shuttle

Food and drink

  • Free full breakfast available daily 6:30 AM–11:30 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Beach volleyball
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Pool sunloungers
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

More

  • Beach towels
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • 47-inch smart TV
  • TV/satellite channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast and through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Isla Mujeres Palace Couples
Palace Couples
Palace Couples All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Isla Mujeres Palace Couples Only All Inclusive Resort and receive a full refund?
Yes, Isla Mujeres Palace Couples Only All Inclusive Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Isla Mujeres Palace Couples Only All Inclusive Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Isla Mujeres Palace Couples Only All Inclusive Resort?
As of 4 Aug 2020, prices found for a 1-night stay for 2 adults at Isla Mujeres Palace Couples Only All Inclusive Resort on 23 Aug 2020 start from NZ$376, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Isla Mujeres Palace Couples Only All Inclusive Resort have a pool?
Yes, this property has an outdoor pool.
Is Isla Mujeres Palace Couples Only All Inclusive Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Isla Mujeres Palace Couples Only All Inclusive Resort?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to 11:30 PM.
What time is check-out at Isla Mujeres Palace Couples Only All Inclusive Resort?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.
Where is Isla Mujeres Palace Couples Only All Inclusive Resort located?
Nestled on the beach, this Isla Mujeres resort is just steps away from Mundaca House and Garrafon Natural Reef Park. Dolphin Discovery is 1.4 mi (2.2 km) away.

Guest reviews

Overall score and ratings for Isla Mujeres Palace Couples Only All Inclusive Resort

4.5
Wonderful
5 - Excellent
279
4 - Good
95
3 - Okay
34
2 - Mediocre
10
1 - Poor
5
4.8
Cleanliness
4.7
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    I liked the friendly staff, clean facility, wonderful food! Santiago was particularly helpful and very friendly. A few things i did not like were the insects at the outdoor dining. This is hard to control I am sure. Staff offered insect repellent which was a nice thought. Also, towel availability by the beach would have been more convenient rather than the single towel station by the pool

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Mar 2020

    3/5

      This traveller didn’t leave comments with their review
      Stayed 6 nights in Mar 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Property was beautiful. All inclusive resorts are the way to go when visiting a location for the first time.

      Stayed 4 nights in Feb 2020