Hyatt Hotels in Cancun

"amazing customer service. very clean and safe "

"We had a really nice ocean view. Clean room. Staff was friend and helpful"

"Since my arrival, staff were very welcoming and friendly. First time being in Cancun and the Riu Palace was just perfect stay. Highly recommended "

"Clean roon"

"Very convenient to shopping. Fast response when we thought we had a problem with no hot water came withing 10 minutes. 1st time there would recommend like the RIU partys Thank you for great Vacay"

"We encountered issues with our door key not functioning properly. When we approached the front desk for assistance, the attendant was rude and informed us that the problem was caused by keeping our key card too close to our phone. Subsequently, maintenance came to our room but could not get the key to work either. As a solution, they had to access the room next to ours and climb over the wall to reach our patio in order to unlock the door from the inside."

"I didn't like having to pay airport taxi twice. It was part of my all inclusive package through Expedia "

"Bartenders are awesome. Even with a vague request—‘something fresh, not too sweet, tequila-based’—they’ll create the perfect cocktail. Plus, their hospitality is amazing. My friend even got a sweet little birthday surprise."

"The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect "