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Overview of Hard Rock Hotel Cancun - All Inclusive

Photo gallery

Guest reviews

4.3/5 Excellent
1,386 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

Popular LocationAquaworld9 min walk
Popular LocationCancun Interactive Aquarium2 min drive
Popular LocationMaya Cancun Museum3 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Choose dates to view prices

  • Deluxe Room

    3.5/5 guest room rating

    Room amenities

    • 39 sq m
    • Resort view
    • Sleeps 4
    Show details
  • Deluxe Gold two double beds, lagoon view

    4.1/5 guest room rating

    Room amenities

    • 39 sq m
    • Lagoon view
    • Sleeps 4
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  • Deluxe Platinum king bed, ocean view

    3.9/5 guest room rating

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 2
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  • Deluxe Diamond, Ocean View

    4.5/5 guest room rating

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
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  • Deluxe Family, lagoon view

    3.9/5 guest room rating

    Room amenities

    • 71 sq m
    • Lagoon view
    • Sleeps 6
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  • Deluxe Platinum, two double beds, ocean view

    4/5 guest room rating

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
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  • Deluxe Gold king bed, Lagoon view

    4.1/5 guest room rating

    Room amenities

    • 39 sq m
    • Lagoon view
    • Sleeps 2
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  • Rock Suite Platinum 2 Bedroom

    3.6/5 guest room rating

    Room amenities

    • 99 sq m
    • Ocean view
    • Sleeps 6
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  • Rock Royalty Level- Deluxe Platinum

    3.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
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  • Deluxe Room, 1 King Bed (GOLD-PURE)

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Lagoon view
    • Sleeps 2
    Show details
  • Deluxe Room, 2 Double Beds (Gold- Pure)

    Room amenities

    • 40 sq m
    • Lagoon view
    • Sleeps 4
    Show details
  • Rock Suite Platinum, Ocean View

    Room amenities

    • 98 sq m
    • Ocean view
    • Sleeps 4
    Show details

About this area

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Travelling with kids? Consider Dolphin Discovery and Ventura Park Cancun. Spend some time exploring the area's activities, including golf lessons and golfing.

Map
Popular Location

What's nearby

  • Aquaworld - 9 min walk
  • Cancun Interactive Aquarium - 2 min drive
  • Maya Cancun Museum - 3 min drive
  • Iberostar Cancun Golf Course - 4 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • The Market — 1 min walk
  • Frida — 1 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies and LCD TVs.
Hard Rock Hotel Cancun - All Inclusive offers 601 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free valet parking
Limited parking spaces
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free buffet breakfast available daily 7 AM–11 AM
All buffet and à la carte meals, snacks and beverages included
6 restaurants
2 swim-up bars, 2 poolside bars and 4 bars/lounges
24-hour room service

Things to do

Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Pilates classes
Playground
Shopping
Tennis
Yoga classes

Family friendly

Arcade/game room
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free children's club
Free supervised childcare/activities
Corner/local shop
Outdoor pool
Playground

Conveniences

ATM/banking services
Ballroom
Lift
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Porter
Tennis lessons
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference centre (16408 square feet of space)

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

19 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Outdoor treatment areas

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Romance packages available
Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Premium bedding

Bathroom

Bathrobes
Eco-friendly toiletries
Hairdryer
Shower

Entertainment

LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Private hot tub
Slippers

Policies

Check-in

Check-in between noon and 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding

Payment types

American Express
Diners Club
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Cancun - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
As of 3 Jun 2020, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 8 Jun 2020 start from NZ$455, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from noon to 5:30 AM. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 60 per person, one way, applies.
Is this hotel all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Guest reviews

4.3
Excellent
5 - Excellent
827
4 - Good
312
3 - Okay
139
2 - Mediocre
63
1 - Poor
45
4.4
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.3
Property condition

3/5

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    2/5

    • Liked: Cleanliness

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Amazing, we were treated like royalty! Can’t wait to go back!

    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    it had very nice food and 24 hr room service. staff was very nice. just didn't like that there weren't really that many good activities with in the resort.

    Stayed 6 nights in Mar 2020

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities

    We liked everything, service was good, food and wine good in restaurants, wish they had coffee shops with sweet at property and more chocolate cakes and more Mexican sweets and horchata

    Stayed 5 nights in Mar 2020