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Reviews of GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1525 out of 3362 reviews" "
Rating 8 - Good. 895 out of 3362 reviews" "
Rating 6 - Okay. 482 out of 3362 reviews" "
Rating 4 - Poor. 242 out of 3362 reviews" "
Rating 2 - Terrible. 218 out of 3362 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Irvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Food was good, staff was friendly, pool was fun, and rooms were nice.
Stayed 5 nights in May 2024

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options could be a little better in comparison to another resort I stayed at awhile back, but other than that, the access to the other hotels, the buffet, the staff, and so much more were excellent all around!
Stayed 5 nights in May 2024

10/10 Excellent

Beckey louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place. Food and staff was excellent. Walked to El Rey ruins. Walked on the beach every day. Has a massage wich was so awesome. Will be going back
Stayed 6 nights in May 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Food options were repetitive at the breakfast buffet and dining room as well as the snack bar and cafe. Housekeeping showed up towards the end of the day which was extremely inconvenient to have them attempt to clean when you are trying to get ready for dinner. The doors to enter and exit a majority of the areas were extremely heavy, they should upgrade to automatic doors for safety. Family friendly but not much to do, would not stay here again or recommend to others.
Stayed 4 nights in May 2024

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and staff was great
Stayed 4 nights in May 2024

8/10 Good

Sofia Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Johanny Caba

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 5 nights in Feb 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

AnnMarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, beds were comfortable and friendly staff. I enjoyed the nightly entertainment & music. Buffet style, food was not hot enough, great omelettes and Pizza bar. Overall it was good for the price. Members got special treatment than non members- beware!
Stayed 6 nights in May 2024

6/10 Okay

yelena

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Stayed 8 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.

2/10 Terrible

Miroslava

Disliked: Staff & service, amenities, property conditions & facilities
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site... The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel. Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Doron Knox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tg
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

BRIJESH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this trip
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Natalya A, damascus

Travelled with family and small children
Food was terrible. Very limited options
Stayed 9 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Keisha Michell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and nice the property was very clean. Food was good the pools were clean. Overall we had a great time I would recommend to my friends and family to stay there.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

julie ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! Beautiful hotel and kept very clean! Th here were many dining options and many dining options. The food was excellent!! The only bad thing was both mine and my daughter’s debit cards were compromised by the shuttle drivers, they refused cash and wanted our cards. So just beware of using your cards!! Tell them all you have is cash!! Otherwise it was a great vacation at a beautiful place!!
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Ana Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happened to see a couple people fall while walking back from the pool to where they are sitting and slip. You need some type of tape on the ground to protect the people from slipping. Skid plates or not exactly sure what they are called
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 Okay

Maya

Travelled with group
What I love this place is the Ocean that it’s so close to the Hotel pool, I cant be in the heat that long due to my health issue. But I had a chance to go to the ocean and back to the shed quick when I needed. Foods is OK, you get what you pay. Not enough employee that’s why there’s a lot of open table in a dining in restaurants that hard to get a reservation as it’s said it’s fully booked, but when we try to go in, they did take us and there w realized not enough staff . . We stay here with my girlfriend to celebrate our 60th birthday but nothing special .
Stayed 3 nights in May 2024

8/10 Good

Ornis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this location and i enjoyed it as much as the first time. The staff was very friendly and the food very good.
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Ke monte Jeovonne Devon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Steven Alfred

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beds pillows were hard ,room towels to old rough , lobby needs longer party time , to much old music for older crowds, bar needs an upgrade on types of liquor, restaurant food was 2- out of 10 the only thing I really enjoyed was the brick oven pizza cafe buffet in the morning , buffet dinner was to American same food almost every night , I can go on and on but that’s all I wanted to say
Stayed 5 nights in May 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay at the GR Solaris for the first time ever. So the saying is you get what you pay for, not here. You pay a lower then other resorts, but you get high quality service, the satff is extremely friendly and helpful. Everyone in the entire resort is very attentive to yoour needs. Great food selections, great nightly shows.very clean pools. The whole facility is very clean. Special gratitude to the entire kitchen staff, Alan , and Rene, weee very friendly and professional towards all guests, and specially to my wife and me, they prepared us a special dinner the night before our departure, it was homemade ceviche, the best we wver had. Now the bartenders they know how to make special drinks, Enrique and Carlos were very knowledgeable about different preparations of drinks. Waitress Lizeth always mede sure we were never witout drinks in our hands. The whole housekeeping crew kept our room very clean and freshly looking everyday. I would recommend GRAolaris to anyone who has never been to Cancun or even if you been to Cancun and never stay there try it. Youbwont be disappointed. We are already looking ahead to make a return trip to GR Solaris again this year. Every employee at GRAolaris keeo up keep up the good work. Many thanks for an unforgettable stay.
Stayed 4 nights in May 2024

4/10 Poor

Tausif

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Had requested late checkout when I checked in due to 2 year old baby but receptionist didn't care Plus staff speaks very less English
Stayed 4 nights in May 2024

6/10 Okay

Gregory, Plymouth

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Ok, so like all resorts they’d like to upsell once you arrive, I get it, but with two kids melting down it was a little infuriating to try to sell us some extra packages once we checked in, we thought we were getting our bags delivered to our room but we’re ushered to a desk and told we could get a feee something but only if we signed up right now, hey nothing is free and was at least twenty minutes of back and forth to just say no thank you and then be told where we could request our bag delivery. So that’s the hello. The app the app the app, ok I’m no techno phobe but I came here to get away from my phone as well, but if you want a reservation or to know anything it’s all in the web..scan the qr and all your questions will be answered..wrong. The tv channel listing just says TV, there is no paper map in your room or a book on amenities, and all reservations go live at 7:00 and are all gone by 7:00, just stare at your screen to learn anything you want to know about GR, which does not stand for great. The food was mediocre on its best day. There is zero variety, and the burgers and dogs by the pool you wouldn’t serve to your enemy. And guess what else they don’t have as part of your unlimited food and beverage selections. No sparkling wine or champagne, that’s for preferred members only. Even on Mother’s Day my wife couldn’t get a mimosa, so she complained and finally after a half hour a manager said she would send up a bottle of champagne. But they never did. Out of letters
Stayed 6 nights in May 2024

10/10 Excellent

Alexander Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything second time staying here! Lupita Salvador all star reason why I came back to this property! Rafael and Armando rock stars
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Astrid

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room had many damages
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

8/10 Good

Terna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Destini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close and beautiful the beach was, the staff was amazing and so helpful.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good atmosphere and staff
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Ines B

Liked: Staff & service
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 17 May 2024
Thank you for your feedback .I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Alimatou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love GR Solaris so much! This was my second stay at the hotel and it always meet my expectations. The staff is so friendly and helpful. The ocean view from the room is amazing and the amenities are great ( the night show for Mother’s Day was incredible!) I’ve met people there that have been going to this hotel for 7 years now, that tells you how nice it is!
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with an endless amount of activities! Salsa dancing lessons, Zumba, yoga, shows, live music, Spanish lessons, a foam party, pool games and more! It was always a blast at Solaris
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Antonio, Woodside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked it so much we became members, very comfortable.
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

SHANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rating: ⭐️⭐️⭐️⭐️ I recently had the pleasure of staying at this resort in Cancun, and it was truly a wonderful experience. From the moment we arrived, the staff greeted us warmly and made us feel right at home. The check-in process was smooth and efficient, and we were quickly shown to our beautiful room. (Upgrade to a lagoon view was $25USD) There's also a resort fee of 76.00MXN and room service now costs $5 USD per call. The resort grounds are impeccably maintained, with lush tropical gardens and pristine pools. We spent most of our days lounging by the pool, sipping on delicious cocktails from the poolside bar. The pool attendants were always on hand to provide us with fresh towels and ensure we had everything we needed. I felt like there was a lot of people so sometimes we needed to ask ourselves. The highlight of our stay was definitely the food and the excursions offered. The resort offers a variety of dining options, from casual beachside cafes to upscale restaurants. Every meal we had was absolutely delicious, with a wide range of cuisines to choose from. I especially LOVED the pizza bar . . . Get the Calzone!!! Overall, we had an amazing time at this resort and would highly recommend it to anyone looking for a tropical getaway in Cancun. The staff, amenities, and dining options exceeded our expectations, and we can't wait to come back again soon!
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Yonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 14 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Pritha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Way too small with nothing to do, extremely boring. Dining options were bad and limited.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working we're amazing and I love them.
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Kenneth David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the activities including the daily yoga
Stayed 14 nights in Apr 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Soveouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and area
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Dario Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for taking the time to share your experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Alfredo

Travelled with family and small children
Liked: Cleanliness
The resort itself was average, but what left a sour taste in my mouth was their invitation to a 30th-anniversary presentation. This turned out to be a relentless sales pitch for a $30,000 membership, which felt like a complete rip-off. Spending two hours trying to push such an expensive commitment on me was not my idea of a vacation. I made it clear that I couldn't make such a big decision on the spot, but they persisted, almost insinuating that my hesitance was due to financial constraints. The salesperson's tactics were manipulative, trying to exploit the relaxed vacation mindset to pressure people into costly plans. I advise future travelers to steer clear of these presentations to avoid unnecessary stress and frustration.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Dear Alfredo, I am very sorry to read what your experience was and rest assured that I will speak with the corresponding department. Our mission is to generate a positive experience. We offer a sincere apology and we hope that you will give us the opportunity to visit us again to improve your experience.

10/10 Excellent

Deliana Ilieva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could have had more variety.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful, it’s definitely more of a family friendly vibe than it is a party vibe. The food is not the best unless you go to the restaurants for dinner. Overall the staff are nice and accommodating and I would recommend for older crowds and people with families
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 13 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Brian Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not good but when is “all inclusive good” the bathroom could have used more lights around mirror area.
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 11 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

8/10 Good

Patricia Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W have been to GR Solaris in the past, it is clean and the pool/entertainment area is great. The food - sometimes it was excellent, sometime the meat was dry and the carver's in the dining room did not seem to want to be there, I felt like I was intruding on them instead of being their customer. we did have one guy that carved and served that was nice, the rest not so much. I would give the food a 3 out of 5 in the dining room. the rest of the staff was excellent. I also didnt like being hounded about excursions when I first walked in the door and everytime I was down in the lobby. This is my vacation I paid for, I dont need anyone trying to push excusions down my throat. I will come to you if I want something.
Stayed 13 nights in Apr 2024
Response from Hoteles solaris de Mexico on 10 May 2024
We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your needs.We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.Regards!

8/10 Good

Ivana

Travelled with partner
Liked: Amenities
The rooms were great, we got a view of the beach. The staff were all super nice. Breakfast buffet was my favorite! Overall a relaxing experience for our babymoon!
Stayed 2 nights in May 2024
Response from Hoteles solaris de Mexico on 10 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 11 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards