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"The property is excellently maintained and the rooms are incredible. Beds are firm and comfortable. Everything about the experience is top notch! We arrived earlier than expected (hours before standard checkin time) and there was a room made available much to our surprise. The breakfast spread is gorgeous and they have a great selection for all diets. The front desk staff is AMAZING. They take hospitality to the next level. After our hired car to Milan fell through they ordered a cab that arrived in 5 min. They offered a private car initially. All of this was AFTER we checked out. We had a wonderful stay overall and would absolutely book this hotel again. Thank you to everyone at the front desk! I am terrible at names but the young lady with red hair is exceptional at her job but everyone there was so accommodating. I wish I could give this stay a sixth star!"

"Smiley staff, relaxed glamour, great food & accommodation - waking up looking at Lake Como is delightful"

"all was perfect"

"Very friendly staff upon check in. Hotel was just a very short walk from train station. Hotel room was hot but we were able to open a window to cool it off! The AC was not turned on for the season yet! We took a short walk to find a nice little shopping area with a few restaraunts. Someone tried to get into our room early evening but we had the internal lock on, thank goodness. It was kind of strange! "

"Best hotel experience ever & we’ve stayed in a lot of amazing hotels. Staff was exceptionally caring, spa was included, food with tremendous and location was excellent. Lugano is the most beautiful place in the world."

"N/a"

"Everything was awesome"

"The staff at the hotel were all SO wonderful and kind and helpful. The ladies at the front desk helped us with all of our needs. From bus schedules to things to do. The room itself was clean and spacious and the bed was extremely comfortable. We had a king sized bed (which is rare in Europe). Breakfast every morning was delicious. The location is perfect. Couldn’t have asked for a better stay!"

"The hotel was cute, with good views from the restaurant. The staff was nice. It is up on the hill, so the town is not easily accessible. What is not listed, and should be, is how to get to the hotel. Uber, Lyft, public transportation was not an option for us. But, I called the hotel and they have a free shuttle. There was nothing on the listing as it would have been helpful to know. The shuttle is free and takes you to and from town."