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"We booked a 6 guest apartment in the San Polo area that was supposed to be part of the Palazzo San Lucas. Extremely overpriced, ($600 per night). Poor maintenance, zero amenities, the TV remote was missing and no one came from the hotel to provide one once reported, It was a cold night and the heater did not work. It was not clean enough, although the bathrooms were clean, there were spider webs hanging from the ceiling at the living room and kitchen area. The painting on the wall was peeling off, the finishes were poor, the curtains old and not very well put together, the bed sheets provided were not thick and fluffed, It was also noisy, you could hear the neighbors flushing the toilette and walking. … everything about this place looked cheap. Not the experience we were expecting in Venice whatsoever. We trusted the wonderful reviews from Expedia, but in this case they were not accurate. So please pay attention to the room you’re booking, apparently they are not all at the same level and not in the same area. The images posted don’t match what we found at the hotel. This option was extremely disappointing and over priced. I wish we could get some type of compensation / refund, we felt completely scammed by the hotel. I don’t recommend, stay away from it."

"Staff. It friendly at all"

"We stayed here for 3 nights in May as part of our Italian vacation. Location is good- quiet and outside of the super busy spots but close enough to walk where you want to go in a few minutes. The building is very old, but restored nicely and well maintained. Definitely old world and not modern. We were in the red room which was not our taste, but was clean and well appointed. Except the blow dryer which barely blew a warm breeze of air. Breakfast had a good variety and the staff were very responsive. Scrambled eggs were the best we had on our weeks long trip, but wished there was a made-to-order option for fried eggs. If there was, this wasn't communicated. Easy water taxi to the airport- though not cheap!"

"The Hotel Riveria was a wonderful experience with courteous, friendly and helpful staff. The room was excellent and the breakfast they served in the morning was delicious and authentic Italian! Gratzie Mille ciao"

"Clean room. Great breakfast. Perfect location. Would definitely recommend and I’ll be back!"

" Great location, clean and bed comfortable."

"Loved this hotel! Great location, wonderful staff, and fantastic breakfast. Our room overlooked the canal, and it was such a delight watching the gondolas. "

"Very good location, excellent service. Boat taxi, right to the private pier out front."

"Nice hotel"