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Overview of Best Western Plus Hotel Diana

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Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe
VIP Access

Best Western Plus Hotel Diana

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationMater Hospital Brisbane3 min walk
    Popular LocationLady Cilento Children's Hospital6 min walk
    Popular LocationMater Private Hospital Brisbane7 min walk
    AirportBrisbane, QLD (BNE)26 min drive

Choose dates to view prices

Superior Suite, Multiple Beds, Non Smoking, Kitchenette

5/5 guest room rating
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Standard Apartment, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 48 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Accessible, Non Smoking

4.7/5 guest room rating
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Multiple Beds, Non Smoking

4.2/5 guest room rating
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Deluxe Room, 1 King Bed, Non Smoking

4.9/5 guest room rating
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Queen Bed, Non Smoking

4.8/5 guest room rating
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

4.4/5 guest room rating
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About this area

Brisbane

Located in Brisbane, Best Western Plus Hotel Diana is connected to a shopping centre. Queen Street Mall and Portside Wharf are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore South Bank Parklands and Brisbane Botanic Gardens. Looking to enjoy an event or a match? See what's going on at The Gabba or Suncorp Stadium.
Popular Location

What's nearby

  • Mater Hospital Brisbane - 3 min walk
  • Lady Cilento Children's Hospital - 6 min walk
  • Mater Private Hospital Brisbane - 7 min walk
  • Southbank Parklands - 14 min walk
  • The Gabba - 15 min walk

Getting around

  • South Bank Station - 11 min walk
  • AirportBrisbane, QLD (BNE) - 26 min drive

Restaurants

  • Hotel Breakast Buffet — 1 min walk
  • Boo's Kitchen — 1 min walk
  • Morrison Hotel - 3 min walk
  • Cafe 63 - 8 min walk
  • The Ship Inn - 9 min walk
View map

About this property

Best Western Plus Hotel Diana

Luxury hotel connected to a shopping centre in Brisbane with restaurant
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a 24-hour business centre and spa services. All 67 rooms feature comforts such as pillowtop beds and premium bedding, while conveniences include fridges and electric kettles. Complimentary wireless Internet access and minibars are standard, as are flat-screen TVs with cable channels.
Best Western Plus Hotel Diana offers 67 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature premium bedding. 40-inch Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking is wheelchair accessible

Food and drink

  • To-go breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends: AUD 18.50 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Shopping
  • Spa services

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Conference space (1507 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Renovated entire property – October 2016
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Linens
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 20.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: AUD 18.50 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Best Western Plus Hotel Diana Woolloongabba
Diana Plaza Hotel Woolloongabba
Diana Plaza Woolloongabba
Hotel Diana Plaza
Diana Plaza
Best Western Plus Diana Woolloongabba
Best Western Plus Diana
Best Plus Diana Woolloongabba
Best Western Plus Hotel Diana Hotel
Best Western Plus Hotel Diana Woolloongabba
Best Western Plus Hotel Diana Hotel Woolloongabba

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Hotel Diana and receive a full refund?
Yes, Best Western Plus Hotel Diana offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Hotel Diana cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Plus Hotel Diana?
As of 21 Jan 2021, prices found for a 1-night stay for 2 adults at Best Western Plus Hotel Diana on 7 Feb 2021 start from NZ$139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Best Western Plus Hotel Diana pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at Best Western Plus Hotel Diana?
Check-in is from 2:00 PM - 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Best Western Plus Hotel Diana?
Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).
Where is Best Western Plus Hotel Diana located?
Located in Woolloongabba, this luxury hotel is within a 15-minute walk of Mater Hospital Brisbane, South Bank Parklands and The Gabba. Brisbane Convention and Exhibition Centre and Brisbane Botanic Gardens are also within 1 mi (2 km). South Bank Station is 11 minutes by foot and Park Road Station is 12 minutes.
4.1
Very good
Rating 5 - Excellent. 368 out of 989 reviews
5 - Excellent 37%
Rating 4 - Good. 439 out of 989 reviews
4 - Good 44%
Rating 3 - Okay. 123 out of 989 reviews
3 - Okay 12%
Rating 2 - Poor. 37 out of 989 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 989 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.4/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly on arriva. However there was no pool or onsite gym.
Stayed 1 night in Jan 2021

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to everything. Hotel is clean and tidy, which is suitable for business stay
Stayed 2 nights in Nov 2019

2/5 Poor

Happy face iconLiked: Amenities, property conditions & facilities
Sad face IconDisliked: Cleanliness
I have stayed here many times. This time was very disappointing. The staff member was taling on the phone when I approached the desk and processed my checkin whilst he continued his conversation with another staff member. Quite unprofessional. When I went to have a shower shortly after checking in, I found visible dirt behind the bathroom sink. There was also soap and shampoo in the shower from the previous guest. The room had obviously not been cleaned appropriately. Quite concerning, given the current situation. Two days into my stay after my room was made up, I had to ask the housekeeping staff to change the visibly soiled (spilt wine) top sheet and empty the bin - this was after the room had already been done. That night I was quite surprised to find rubbish in the bathroom bin that was not mine - even though this bin was emptied (?) earlier that morning when I asked for the other bin to be emptied. This is not the standard I have previously experienced, hence my disappointment.
Stayed 4 nights in Nov 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to The GABBA, Southbank and city.
Stayed 2 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

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