Resort view
Check availability

Reviews of Brentwood Bay Resort & Spa

4.5 out of 5
Brentwood Bay Resort & Spa
849 Verdier Ave, Brentwood Bay, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 796 out of 1011 reviews" "
Rating 8 - Good. 153 out of 1011 reviews" "
Rating 6 - Okay. 34 out of 1011 reviews" "
Rating 4 - Poor. 19 out of 1011 reviews" "
Rating 2 - Terrible. 9 out of 1011 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

LuAnn

Travelled with pets, Travelled with partner
Like the fact they were pet friendly and the pillow in the room along with the fishes. 👍 didn’t like the fact that the signage it hard to see, so it jumps out at you the last minute. But I give this Resort a good rating. Would recommend to others and would go back if I was back in that area.
Stayed 2 nights in May 2024
Response from Kris - Director of Rooms on 26 May 2024
Thank you!

8/10 Good

Milagros

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place
Stayed 3 nights in May 2024
Response from Kris - Director of Rooms on 26 May 2024
Thank you Milagros!

10/10 Excellent

Cara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my FAVOURITE resort on Vancouver Island! No better place to stay
Stayed 3 nights in May 2024
Response from Kris - Director of Rooms on 26 May 2024
We are so happy to hear that Cara! Thank you for choosing us!

10/10 Excellent

Jane, Shaker Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening view to the water was magical. Unfortunately, we arrived too late to dine in the restaurant but food in The Pub was excellent. Room is comfortable with ever convenience
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 26 May 2024
Thank you for staying with us Jane! We agree, the sunsets over the bay are beautiful.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kris - Director of Rooms on 26 May 2024
Thank you for staying with us Kathleen!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 23 May 2024
Thank you for staying Richard!

10/10 Excellent

Kia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel grade hotel! A luxury with having driver tourists in mind. Exquisite breakfasts and attention to the details and materials in design of the rooms is visible. Fireplace in the room, high quality wood work like TV counsel and etc… Exceptional scenery. Healthcare grade accessibility in the bathroom. Room was clean and staff are professional and polite. The only thing that came to my mind and won’t decrease the stars of this review, was a crack on the wood headwall of one of the beds. All in all a nice short stay for us.
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 22 May 2024
We appreciate you taking the time to let us know your thoughts Kia. Thank you so much for choosing to stay with us :)

10/10 Excellent

Balraj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 2 nights in May 2024
Response from Kris - Director of Rooms on 21 May 2024
Thank you Balraj!

8/10 Good

Thi Thuy Dung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this because it’s a quiet area. Best for relaxing!
Stayed 2 nights in May 2024
Response from Kris - Director of Rooms on 20 May 2024
Thank you so much, we want all of our guests to feel relaxed!

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on 20 May 2024
Thank you for staying with us Andy!

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! The villa was amazing. Stunning views, exceptionally well appointed, lots of room, really spoiled us for other accommodations. The Resort location is great. Away from the hustle and bustle of the city but near great food options, grocery, activities. Would definitely stay again.
Stayed 4 nights in May 2024
Response from Kris - Director of Rooms on 20 May 2024
Thank you for staying with us Marsha! We agree, it is very quiet at the resort. We are so happy you enjoyed the area and cannot wait to see you again :)

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On the ocean
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 20 May 2024
We are, thank you for visiting us!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The location and view from the rooms. Breakfast service was a little slow and the resort is starting to show signs of age but I would return in a minute.
Stayed 8 nights in May 2024
Response from Kris - Director of Rooms on 20 May 2024
Thank you Bonnie for letting us know your thoughts!. We are continually doing updates and improvements to the resort. this past year, the Arbutus Dining Room, Check-in area, and pool/hot tub received makeovers. We hope to see you again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 20 May 2024
Thank you for staying with us Robin!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amazing.
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 16 May 2024
We are so happy, thank you for staying with us Christine!

10/10 Excellent

Daljit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ,clean place to stay ,end up staying and additional night !!
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 16 May 2024
We appreciate you choosing us Dalijit and hope to see you again :)

8/10 Good

Neha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and pretty
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 16 May 2024
Thank you Neha!

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, staff & service
It was okay. The restaurant and spa wasn’t available because we went on Monday. I’m assuming because it’s slow season. It did not mention that the restaurant wouldn’t be open online. The only other food options were in Sidney. The pub food was really good though. Just was not the fine dining experience that I was looking for.
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 15 May 2024
Thank you for staying with us Jordan! All of our dining room hours of operation can be found on our website. The Arbutus Dining Room hours have not changed (Open Thursday - Sunday for dinner and open daily for breakfast) in over a year so we are confused as to why you were unable to find this information. We hope to see you again.

10/10 Excellent

DOUG, Qualicum Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and area , very relaxing and clean , lots of amenities
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 15 May 2024
Thank you for staying with us Doug!

8/10 Good

Annie

Bed was not too clean! Has hairs on the bed!
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 14 May 2024
Thank you for staying with us Annie. We are so sorry our Housekeeping team missed this when making your room up. Cleanliness and having everything just right for our guests is most important. We apologize we did not meet this basic expectation and hope to see you again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice outlook, nice room
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 9 May 2024
Thank you so much for choosing to stay with us David, we hope to see you again soon :)

10/10 Excellent

Chenyu

Stayed 1 night in May 2024

10/10 Excellent

Terry, Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Just checked in. So far so good!
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 7 May 2024
Thank you for choosing to stay with us Terry, we hope you are relaxed and enjoying yourself.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nick

Stayed 1 night in May 2024
Response from Kris - Director of Rooms on 23 May 2024
Thank you for staying Nick!

10/10 Excellent

Nebojsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jody Starchuck

Liked: Cleanliness, staff & service, property conditions & facilities
My go to hotel when I am in the area never a disappoint.
Stayed 1 night in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brentwood Lodge and Spa is a wonderful place to unwind and relax. The rooms, complete with outside balconies, all overlook Brentwood Bay and are very comfortable and quiet, and offer picturesque views. A great spot!
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 2 May 2024
Thank you for letting us know your thoughts about your stay Mark and for choosing to stay with us!

10/10 Excellent

tara, Courtenay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and nice facilities. Pretty good pub…happy hour 3-5pm…try not to miss it!
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 2 May 2024
Happy hour is great!! thank you for choosing to stay with us Tara!

10/10 Excellent

kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 1 May 2024
Thank you for staying with us Kendra!

10/10 Excellent

Won

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 1 May 2024
Thank you for staying with us Won!

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 1 May 2024
Thank you for staying with us Mai!

10/10 Excellent

Amani, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was lovely, the view was incredible. Definitely rent a car though because it’s quite far from downtown if you’re visiting. Very close to the Butchart & Victoria Butterfly Gardens.
Stayed 7 nights in Apr 2024
Response from Kris - Director of Rooms on 28 Apr 2024
Thank you for staying with us Amani and for letting us know your thoughts. We hope to see you again.

8/10 Good

Tiana

Travelled with partner
Liked: Cleanliness
Hot tub was lukewarm. Dining service was slow. Seems like minor issues, but when you come specifically to a resort for the food and facilities to relax.... we were a bit disappointed. Expensive stay for the quality of the resort.
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 27 Apr 2024
Thank you for staying Tiana. We are sorry the service was a bit slow. Hopefully the quality of food was to your liking. Our hot tub is set at industry standard which our maintenance team monitors with live updates sent directly to them. We do hope to see you again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and facility
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 27 Apr 2024
Thank you for staying James!

10/10 Excellent

Reena, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay as our room was clean and quiet. Gorgeous views from the balcony. We had two meals at the pub, and both the veggie burger and sushi were amazing. Recommend and we will stay again!
Stayed 3 nights in Apr 2024
Response from Kris - Director of Rooms on 8 May 2024
We are so happy you enjoyed your stay Reena! Thank you for choosing us and we hope to see you again :)

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great service.
Stayed 3 nights in Apr 2024
Response from Kris - Director of Rooms on 26 Apr 2024
Thank you Mark, we are happy you enjoyed your stay!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely hot all points I am looking for. Impeccably clean and well appointed(pool-hot tub) and the room was amazing!!! The deep jacuzzi tub with view of the room was fabulous. All of this for under $200 per night with spa facilities???? Highly recommend
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 26 Apr 2024
Thank you for staying with us Jay!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view are exceptional
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 26 Apr 2024
We agree, thank you James!!

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 25 Apr 2024
Thank you for staying with us Erik!

10/10 Excellent

Sarah M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property because of the peaceful setting and views. The views from every room are outstanding. The pool and hot tub are very nice and the area around the hotel is great for a safe walk and exploration.
Stayed 2 nights in Apr 2024

8/10 Good

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here and it was lovely for a mini getaway! Amazing views, food and staff. Only thing I would recommend is they replace their mattresses. They’re not very comfortable and feel pretty worn out.
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 22 Apr 2024
Thank you for staying with us Elise!

10/10 Excellent

Caeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 22 Apr 2024
Thank you Caeli!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort with great food and comfy rooms. Could use some TLC due to 20 yr of age now
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 22 Apr 2024
Thank you Thomas!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views. Small little piece of haven.
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on 18 Apr 2024
Thank you Alex!

8/10 Good

Richard, Prince George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
as advertised and no surprises. Lovely oceanfront location.
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on 18 Apr 2024
We are so happy you chose to stay with us Richard, thank you!

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Quiet area. Gorgeous views!
Stayed 5 nights in Apr 2024
Response from Kris - Director of Rooms on 16 Apr 2024
Thank you for staying with us Cari!

10/10 Excellent

Natalie

Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Stayed 1 night in Apr 2024