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Reviews of Teleferic Grand Hotel

4 out of 5
Teleferic Grand Hotel
Poiana Soarelui Street no. 243, Brasov

Reviews

9.6

Exceptional

Rating 10 - Excellent. 109 out of 139 reviews" "
Rating 8 - Good. 23 out of 139 reviews" "
Rating 6 - Okay. 5 out of 139 reviews" "
Rating 4 - Poor. 2 out of 139 reviews" "
Rating 2 - Terrible. 0 out of 139 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Dragos Fratila, General Manager on 7 Jan 2023
Dear Mrs.,Thank you very much for sending us your great feedback and for rating us.We hope that in the future we will be your first choice again.Kind regards,Dragos Fratila, General Manager

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was amazing!!!
Stayed 3 nights in Dec 2022
Response from Dragos Fratila, General Manager on 7 Jan 2023
Dear Mr. Murat,Thank you very much for sending us your feedback and for rating us.We hope that in the future we will be your first choice again.Kind regards,Dragos Fratila, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Dragos Fratila, General Manager on 25 Sept 2022
Dear Guest, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

6/10 Okay

Shlomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big and beautiful hotel, just one issue: Beds are extremely uncomfortable Facilities of the hotel are nice, restaurant has excellent food, but expensive. If only the beds were sleepble, I would stay longer. The mattresses of all the beds are too soft and you feel like sleeping in a hammock, which of course is impossible to actually have a good sleep. They were kind enough to refund me the rest of the stay which I have pre-paid.
Stayed 3 nights in Jul 2022
Response from Dragos Fratila, General Manager on 30 Aug 2022
Dear Guest, Thank you for sending us your feedback resulting from your recent stay in our locations. We feel very sorry that your experience in our home haven't met entirely your expectation. We assure you that we do all possible to make your stay as perfect as possible. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Hengameh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Arachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Dragos Fratila, General Manager on 30 Aug 2022
Dear Guest,Thank you very much for sending us your feedback and for rating us.We hope that in the future we will be your first choice again.Kind regards,Dragos Fratila, General Manager

10/10 Excellent

Stelian

Stayed 2 nights in Aug 2022
Response from Dragos Fratila, General Manager on 30 Aug 2022
Dear Guest,Thank you very much for sending us your feedback and for rating us.We hope that in the future we will be your first choice again.Kind regards,Dragos Fratila, General Manager

10/10 Excellent

marius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 3 nights in Aug 2022
Response from Dragos Fratila, General Manager on 30 Aug 2022
Dear Guest,Thank you very much for sending us your feedback and for rating us.We hope that in the future we will be your first choice again.Kind regards,Dragos Fratila, General Manager

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Jun 2022
Response from Dragos Fratila, General Manager on 5 Jul 2022
Dear Guest, Thank you for sharing with us and our guests your feedback. We hope that in the near future we will have the opportunity to welcoming you back. Kind regards, Dragos Fratila, General Manager

8/10 Good

Igal

Liked: Cleanliness, staff & service, room comfort
A bit overrated
Nice hotel but a bit overrated imop. The room is big , but the interior is a bit outdated , the bathroom should be defiantly renovated. Good sleep with comfortable bed but bed sheets had a dark hair which wasnt removed (not sure how dark hair was missed on white bed sheets....) The spa was great , fitness room a little bit small , the dining room is ok but not more than that
Stayed 1 night in May 2022
Response from Dragos Fratila, General Manager on 20 Jun 2022
Dear Guest, Thank you for sharing with us your feedback after your recent stay in our home. Thank you for your appreciation, but also thank you for your observation. We assure you that we are doing all possible to offer you an complete experience. We hope that in the near future we will have the opportunity to welcoming you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2022
Response from Dragos Fratila, General Manager on 7 May 2022
Dear Mr. Paul, Thank you very much for rating us. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Katri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Dragos Fratila, General Manager on 29 Mar 2022
Dear Mrs. Katri, Thank you very much for rating us. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Ion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sky-in-shy out, great services, clean.
Stayed 2 nights in Mar 2022
Response from Dragos Fratila, General Manager on 29 Mar 2022
Dear Mr. Ion, Thank you very much for sending us your feedback, appreciations and for rating us. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2022
Response from Dragos Fratila, General Manager on 29 Mar 2022
Dear Mr. Keith, Thank you very much for sending us your feedback, appreciations and for rating us. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Service is excellent - breakfast is delicious - rooms are spacious, calm and clean. Only disappointment is when you stay in a Junior suite and you get 1 small bottle of water for the entire stay of 5 days per person (not per day but per stay!) and tap water is not drinkable. And when we ask reception, they reply "buy from room service".
Stayed 5 nights in Feb 2022
Response from Dragos Fratila, General Manager on 5 Mar 2022
Dear Mr. Hassan,Thank you for choosing us and we hope you will give us the opportunity to be your host again in the near future. Regarding the water in the room, it is complimentary for each occupant of the room, for the first night of accommodation. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Romania
What a gem!!!! This hotel is so beautiful!!! Clean, comfortable. The room was super well distributed for 4 people, Ski in ski out, excellent restaurant, the breakfast was a delicious buffet with life music every morning. This hotel is a luxury and the mountain was great for skiing. The service was so good! We loved our stay at Telerific Grabd Hotel !
Stayed 6 nights in Feb 2022
Response from Dragos Fratila, General Manager on 5 Mar 2022
Dear Guest, Thank you for sharing with us such a great feedback. We are pleased to hear that our team's joined effort made your stay with us great. We hope that in the near future we will have the opportunity to greet you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

golan

Stayed 5 nights in Jan 2022
Response from Dragos Fratila, General Manager on 5 Mar 2022
Dear Mister Golan, Thank you very much for sending us your feedback. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Daniela

Stayed 1 night in Jan 2022
Response from Dragos Fratila, General Manager on 5 Jan 2022
Dear Mrs. Daniela, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
One of the best experiences in a hotel. Totally recommend!
Stayed 1 night in Dec 2021
Response from Dragos Fratila, General Manager on 20 Dec 2021
Dear Mrs. Alexandra, Your review could not be more enjoyable for us! We thank you and we hope you will give us the opportunity to be your host again in the near future. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2021
Response from Dragos Fratila, General Manager on 7 Oct 2021
Dear Mister Daniel, Thank you very much for sending us your feedback. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Mark

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
HIGHLY RECOMMEND: What views! This hotel has pretty much everything you need, good restaurant and breakfast, spa/pool, rooms with great views and prime location. I came here off season during the summer and cannot speak to their skiing facilities. As a background, I live in NYC and have lived and worked in Asia, Latin America and North America. I have traveled to over 50 countries throughout the world for business and pleasure from 1-5 star accommodations.
Stayed 1 night in Jun 2021
Response from Dragos Fratila, General Manager on 20 Sept 2021
Dear Guest, Thank you for sharing with us such a great feedback. We are pleased to hear that our team's joined effort made your stay with us great. We hope that in the near future we will have the opportunity to greet you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Poiana Brasov
I really enjoyed my stay at Teleferic and was pleasantly surprised. The staff were so courteous, friendly and always available. I've never seen a breakfast buffet so well stocked. Will be definitely returning.
Stayed 2 nights in Aug 2021
Response from Dragos Fratila, General Manager on 2 Sept 2021
Dear Mrs. Roxana, Thank you very much for sending us your much needed and appreciated feedback after your recent stay in our home. We are very pleased that your experience in our home was as expected and we can only hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

8/10 Good

DANIELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and had a nice cabin fill. Comfort and clean. Spacious rooms nice balconies
Stayed 1 night in Aug 2021
Response from Dragos Fratila, General Manager on 20 Sept 2021
Dear Mrs. Daniela, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Dragos Fratila, General Manager on 20 Sept 2021
Dear Mrs. Sabrina, Thank you very much for rating us. We hope that in the future we will be your first choice again. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in romania
Best hotel and place to stay in Romania. Thank you for this amazing place, and amazing staff.
Stayed 1 night in Aug 2021
Response from Dragos Fratila, General Manager on 20 Sept 2021
Dear Mister Omar, Thank you for sharing your great feedback with us and our guests. We can only hope that in the near future we will have the opportunity to welcoming you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best place in romania
Best hotel and place to stay in Romania. Thank you for this amazing place, and amazing staff.
Stayed 7 nights in Aug 2021
Response from Dragos Fratila, General Manager on 1 Sept 2021
Dear Guest, Thank you for sharing your great feedback with our guests and us. We hope that in the near future we will have the opportunity to welcoming you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021
Response from Dragos Fratila, General Manager on 27 Jul 2021
Dear Guest, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recently renovated, nice, big lobby, warm rooms, huge balcony, modern bathroom, very good breakfast, good food on the terrace
Stayed 2 nights in Jul 2021
Response from Dragos Fratila, General Manager on 27 Jul 2021
Dear Guest, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Sharat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Dragos Fratila, General Manager on 10 Apr 2021
Dear Guest, Thank you for sharing your feedback. We hope that in the near future we will have the opportunity to welcoming you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020
Response from Dragos Fratila, General Manager on 10 Apr 2021
Dear Guest, Thank you for sharing your feedback. We hope that in the near future we will have the opportunity to welcoming you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from General Manager on 10 Mar 2020
Dear Mister Alexandru, Thank you very much for choosing us and for sending us your review. We wish you all the best and we hope to see you again soon. Kind regards, Fratila Dragos, General Manager

10/10 Excellent

Yarden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect.
amazing.
Stayed 1 night in Mar 2020
Response from General Manager on 8 Mar 2020
Dear Yarden, Thank you very much for choosing us and for sending us you feedback! We are very pleased to hear that your experience in our home raised to your expectations! Kind regards, Dragos Fratila, General Manager

8/10 Good

Sarit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very unique experience
It's very good hotel with pleasant services and people ... the massage and the extras is bit expensive.
Stayed 2 nights in Mar 2020
Response from Dragos Fratila on 18 May 2020
Dear Sarit, Thank you for choosing us and for sending us your feedback. Wishing you all the best, Kind regards, Dragos Fratila General Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Stayed 1 night in Feb 2020
Response from General Manager on 4 Mar 2020
Dear Mrs. Daniela, Thank you very much for sharing with us your great feedback. Kind regards, Dragos Fratila General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from General Manager on 4 Mar 2020
Dear Guest, Thank you very much for sharing with us your great feedback. Kind regards, Dragos Fratila General Manager

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and surroundings
We had a great time and the ski hire guy is AMAZING !
Stayed 6 nights in Feb 2020
Response from General Manager on 22 Feb 2020
Dear Mrs. Helen, Thank you very much for sharing with us your feedback and thank you for choosing us! Hoping to see you again soon, Kind regards, Dragos Fratila General Manager

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short ski break to Brasov
Short ski break in Brasov, sadly no snow, but great hotel
Stayed 3 nights in Dec 2019
Response from Dragos Fratila on 18 May 2020
Dear Stuart, Thank you for choosing us and for sharing your feedback. Kind regards, Dragos Fratila General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Dragos Fratila on 18 May 2020
Dear Guest, Thank you for being our guest and for rating us! Kind regards, Dragos Fratila General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful chalet design and also very modern. Fantastic breakfast. There was a very pungent farm yard smell on our floor (basement or lower ground), which was there for the duration. Think it was coming from the ski school changing rooms, which were also on our floor. I was also unimpressed with checkout. The guy who served me was a trainee, but still, he was very unhelpful when I asked him to assist with printing a train ticket that I needed.
Stayed 2 nights in Dec 2019
Response from Dragos Fratila on 18 May 2020
Dear Guest, Thank you for sending us your feedback. We feel very sorry that small issues limited your experience. Hoping to see you again in the future, Kind Regards, Dragos Fratila, General Manager

10/10 Excellent

Raz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Dragos Fratila, General Manager on 13 Oct 2019
Dear Guest, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a magical location. We’ll come back
Stayed 4 nights in Oct 2019
Response from Dragos Fratila, General Manager on 10 Oct 2019
Dear Guest, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Alexandru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Dragos Fratila, General Manager on 5 Oct 2019
Dear Alexandru, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

8/10 Good

Gabriela, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, clean property and very good morning breakfast!
Stayed 1 night in Sep 2019
Response from Dragos Fratila, General Manager on 4 Oct 2019
Dear Gabriela, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent modern hotel.
Stayed 6 nights in Sep 2019
Response from Dragos Fratila, General Manager on 4 Oct 2019
Dear Guest, Thank you for sharing with us such a great feedback. We are pleased to hear that our team's joined effort made your stay with us great. We hope that in the near future we will have the opportunity to greet you back. Kind regards, Dragos Fratila, General Manager

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be better. Highly recommended. Value for money. Awesome food. Clean. Amazing staff!!
Stayed 3 nights in Apr 2019
Response from Dragos Fratila, General Manager on 4 Oct 2019
Dear Nitin, Thank you for sending us your great feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Dragos Fratila, General Manager on 5 Oct 2019
Dear Razvan, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Dragos Fratila, General Manager on 5 Oct 2019
Dear Adrian, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
The hotel was amazing and the staff were very friendly. Nice relaxing holiday!
Stayed 2 nights in Aug 2019
Response from Dragos Fratila, General Manager on 4 Oct 2019
Dear Susan, Thank you for writing us about your recent stay. We are pleased to read that you enjoyed your stay with us and that the quality of all services met your expectations. Thank you for choosing Teleferic Grand Hotel and we look forward to welcome you back soon. Regards, Dragos Fratila, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Dragos Fratila, General Manager on 4 Oct 2019
Dear Guest, Thank you for sending us your feedback. Hoping to see you back in the future, Best wishes, Dragos Fratila, General Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive nice hotel - but the spa was useless. Hot tubs were full of kids all weekend even until close at 10pm. Also kids and even screaming babies with water wings and swim diapers in the pool. Completely in-acceptable behavior.
Stayed 2 nights in Aug 2019
Response from Dragos Fratila, General Manager on 4 Oct 2019
Dear Guest, Thank you for choosing us. We regret that we haven't met your expectations and your experience in our home wasn't what you were looking for. Kind regards, Dragos Fratila, General Manager