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Reviews of Aro Palace Hotel

5 out of 5
Aro Palace Hotel
27 Eroilor Boulevard, Brasov

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 145 reviews" "
Rating 8 - Good. 37 out of 145 reviews" "
Rating 6 - Okay. 14 out of 145 reviews" "
Rating 4 - Poor. 7 out of 145 reviews" "
Rating 2 - Terrible. 8 out of 145 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and lovely breakfast
Stayed 7 nights in May 2024

10/10 Excellent

Neera, moorpark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition was shut down when suddenly it become very hot. We had to leave the patio doors open to cool the room
Stayed 3 nights in Mar 2024

10/10 Excellent

Marlo Nery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near amazing restaurants - with some that serve Romanian and local Transylvanian cuisine.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Easy check in, very friendly personnel good housekeeping,
Stayed 2 nights in Dec 2023

2/10 Terrible

Simona

Stayed 2 nights in Nov 2023

8/10 Good

Octavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Mirela

Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except for the wifi.
Stayed 3 nights in Aug 2023

6/10 Okay

YAHYA

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to be here again
surprisingly good visit in Brasov, the hotel is in perfect location and I can only recommend it.
Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant safe and centrally located. Amazingly responsive staff. Thanks Aro Palace for a great stay and thank you for being LGBT friendly!
Stayed 2 nights in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool and sauna excellent

10/10 Excellent

Cornel, Chicago

Liked: Staff & service, amenities, property conditions & facilities
Great stay!

10/10 Excellent

Michael

6/10 Okay

Francis

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
A poor old hotel
Stayed 4 nights in Oct 2022

6/10 Okay

Eugen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good location, hotel in desperate need of remodelling, staff from the communist era still working there , no wallet parking , not recommend Try to find a better one
Stayed 2 nights in Oct 2022

6/10 Okay

Francis

Stayed 4 nights in Oct 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and friendly front desk, extended and tasty breakfast choices, convenient location.
Stayed 4 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Viorel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a beautiful location. The upgrades are appropriate. The only thing I would like to mention is that there is a step between the bed area and the table and chairs by the window which is very tricky and I fell hurting my knee and shoulder. The step is not visible at all as it blends in with the design of the carpet . I strongly recommend making the step more noticeable to prevent serious injury to elderly clients.
Stayed 2 nights in Sep 2022

10/10 Excellent

serge

Liked: Property conditions & facilities
Exceptional hotel and enjoyable
Very nice hotel with best location, views, service and spa/swimming pool and the room was very spacious with great views of the mountains around
Stayed 3 nights in Jul 2022

4/10 Poor

Maricel

Disliked: Staff & service, property conditions & facilities, room comfort
Still wondering why they have 5 stars...
Staff is horrendous -extremely ruud. Breakfast was often running empty and they would not refill, and quality of producys was too low for a 5 stats hotel.
Stayed 3 nights in Jul 2022

6/10 Okay

Shlomo

Stayed 1 night in Jul 2022

6/10 Okay

Shlomo

Liked: Cleanliness
Disliked: Amenities
Old hotel, could be much nicer. Reception staff is fine, some of the restaurant staff is really no good. Too many old people are working here and I have nothing against old people. It is just when it comes to hospitality and hotels, the old people gets their salary and they lost their “appetite to serve” long ago… and it shows. My room was cleaned and then they left only one towel in the room. There are no paperwork in the rooms, no menu, no TV guide, no hotel book with services, absolutely nothing! With the exception of cheese, breakfast is quite low quality for a 5 star hotel. It used to be a 5 star hotel many years ago, it is not more then 4 now!
Stayed 2 nights in Jul 2022

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is very good , great breakfast included. But pool and spa were closed for uncertain period of time and property didn’t notify us.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and beautiful views of the city (6th floor view). Amazing stay. Would definitely visit again!
Stayed 3 nights in Jul 2022

8/10 Good

ToddCorinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Jun 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2022

8/10 Good

Richard

Stayed 1 night in May 2022
Response from The Aro Palace Hotel team on 25 May 2022
Dear Valued Guest, Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, excellent service
Several pros: excellent position next to city centre and reception service (got both early checkin and late checkout, superior floor - thanks a lot!), clean room, very good breakfast, great pool. Few cons and recommendations: not a five-star hotel for sure. standard rooms pretty outdated, uncomfortable pillows, no iron board. lack of quality materials on the spa area (parquet close to elevators is the cheapest you can buy, wet sauna is unconfy and lacks water hose to clean chairs etc). parking pretty expensive too.
Stayed 1 night in Mar 2022
Response from The Aro Palace Hotel team on 23 Mar 2022
Dear Sir, Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

10/10 Excellent

Andrew

Stayed 4 nights in Jan 2022

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms although advertised as “soundproof” are definitely not. I could hear people walking around on the floor above me as well as people in adjacent rooms. The beds were extremely firm but a good size. The breakfast in the morning was great. Lots of options to choose from with fresh coffee and juice.
Stayed 1 night in Nov 2021

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from The Aro Palace Hotel team on 15 Nov 2021
Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff went above and beyond to assist us. We had to move to the hotel last minute as my daughter fractured her ankle. Caring and friendly staff.
Stayed 1 night in Oct 2021
Response from The Aro Palace Hotel team on 15 Nov 2021
Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

10/10 Excellent

Cezar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was amazing! We saw the mountains, a beautiful, crisp sunny morning view of a jewel city!
Stayed 3 nights in Sep 2021
Response from The Aro Palace Hotel team on 15 Nov 2021
Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

2/10 Terrible

Asiia

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Great location in the heart of old town Good breakfast buffet Everything else beyond comprehension: the condition of the property hasn't changed since the building was constructed in 1970th or 1980th. Very dirty carpets, disgusting furniture, pillows made of concrete, no power outlets in rooms etc. It's not clear why a large city like Brasov can't afford a decent downtown hotel. No ac since the AC is turned off in the entire building!!! Plus, 30 bucks per parking is a rip off, it isn't even a vallet. Nobody would greet at the door or help with the luggage to the room. We had to fight for room cleaning and by the end of the day (11pm) only 1 room out of 2 received new towels and no shampoo. Do not recommend.
Stayed 3 nights in Sep 2021

4/10 Poor

PASCARIU

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal cu totul insuficient in Restaurant
Bucatarie foarte buna, dar personalul de servire in Restaurant este cu totul insuficient. La micul dejun mesele nu se debaraseaza, reaprovizionarea bufetului este foarte lenta in conditiile in care numarul de turisti este foarte mare. Platoul cu pepene rosu este mereu gol, apa de ceai se termina repede si este inlocuita cu alta rece. In general, daca intri in timpul zilei in Restaurant ai toate sansele sa nu fii remarcat, nu vezi pe cineva, nu te vede cineva.
Stayed 2 nights in Aug 2021

10/10 Excellent

Shilika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Hermina

Stayed 1 night in Aug 2021

10/10 Excellent

gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Brasov
Best view from the room ever!
Stayed 2 nights in Aug 2021

10/10 Excellent

Tali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!!!
We had a great time at your hotel!!! Love love love the view from the 6th floor!!!
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and the bathrooms are very clean. The whole facility is welcome you from the outside totheinside
Stayed 3 nights in Jul 2021
Response from The Aro Palace Hotel team on 30 Jul 2021
Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

8/10 Good

moneeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from The Aro Palace Hotel team on 23 Jul 2021
Dear Valued Guest, Thank you for choosing Aro Palace Hotel for your trip to Brasov and for taking the time to forward us your feedback. We are glad that you find our hotel convenient and comfortable during your stay. At the moment swimming pool and sauna are not available, due to the mandatory safety measures imposed to prevent the spread of covid-19. As soon as the authorities allow, they will become available again. We look forward to welcome you back to the Aro Palace Hotel whenever your travels will bring you back to Brasov and we will do our best to exceed your expectations every time. Best regards,

8/10 Good

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views of Old Town, very responsive staff
Amazing views of the Old Town from the rooms, very responsive staff. There were problems of intermittent hot water, internet, and electricity due to a power outage in the entire zone. The hotel compensated us for this inconvenience.
Stayed 2 nights in Jul 2021
Response from The Aro Palace Hotel team on 23 Jul 2021
Dear Valued Guest, Thank you for choosing Aro Palace Hotel for your trip to Brasov and for taking the time to forward us your feedback. We are glad that you find our hotel convenient and comfortable during your stay. At the moment swimming pool and sauna are not available, due to the mandatory safety measures imposed to prevent the spread of covid-19. As soon as the authorities allow, they will become available again. We look forward to welcome you back to the Aro Palace Hotel whenever your travels will bring you back to Brasov and we will do our best to exceed your expectations every time. Best regards,

10/10 Excellent

Margareta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from The Aro Palace Hotel team on 23 Jul 2021
Dear Valued Guest, Thank you for choosing Aro Palace Hotel for your trip to Brasov and for taking the time to forward us your feedback. We are glad that you find our hotel convenient and comfortable during your stay. At the moment swimming pool and sauna are not available, due to the mandatory safety measures imposed to prevent the spread of covid-19. As soon as the authorities allow, they will become available again. We look forward to welcome you back to the Aro Palace Hotel whenever your travels will bring you back to Brasov and we will do our best to exceed your expectations every time. Best regards,

10/10 Excellent

MEDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from The Aro Palace Hotel team on 28 Jun 2021
Dear Valued Guest, Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

10/10 Excellent

Gaby, Seattle,WA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent,clean,friendly People ,great location,beautifull city☃️☃️☃️☃️☃️☃️☃️☃️
Stayed 1 night in Jan 2021
Response from The Aro Palace Hotel team on 2 Feb 2021
Dear Guest, Thank you for choosing Aro Palace Hotel for your recent visit to Brasov and for taking the time to share your feedback. We are glad to read that you appreciated our central location close to the most important touristic attractions in Brasov and that you enjoyed our room's accommodation. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Best wishes,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the restaurant had great food for NYE
Stayed 3 nights in Dec 2020
Response from The Aro Palace Hotel team on 11 Jan 2021
Dear Valued Guest, Thank you very much for taking the time to leave such a kind review of your recent stay at Aro Palace Hotel. It brings me great pleasure to read that you enjoyed all of the facilities the hotel has to offer. Your opinion is most important for us and we will do our best to make your future stays with us, even more enjoyable. On behalf of our entire team here, at the Aro Palace Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Brasov! Kind regards,