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Reviews of The Inn at Longwood Medical

3.5 out of 5
The Inn at Longwood Medical
342 Longwood Ave, Boston, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 394 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a great place if you are in Boston to take in a Red Sox game. Great location about 18 minute walk to Fenway! The service has been outstanding.
Stayed 1 night in Apr 2024
Response from Robert on 14 Apr 2024
Thanks for staying with us

2/10 Terrible

SHAPLEY

Travelled with family
The reservation was sent through under my christian name not surname. Consequently they could not find it. I was told I had no reservation. I was told they were full and only after much whining was a basic room provided.
Stayed 1 night in Apr 2024
Response from Gaurav Bashyal on 5 Apr 2024
Thank you for your feedback about your experience. I sincerely apologize for the issue finding a reservation in the first place when you arrive, I am glad the team was able to rectify the issue and offer you a room. Thank you again for your understanding and staying with us.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Gaurav Bashyal on 4 Apr 2024
Thank you so much for staying with us and sharing the feedback review. We are glad that you had a comfortable stay.Sincerely,Gaurav Bashyal

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked one night to attend a concert in the Fenway area. Parking is inexpensive and next to the Inn. Grabbed a coffee at the food court accessible from the inn before heading home. It was a cozy stay and I would recommend and stay here again.
Stayed 1 night in Mar 2024
Response from Gaurav Bashyal on 25 Mar 2024
Thank you so much for being our guest and sending us your feedback, we are glad that the stay was comfortable and the location was perfect for your needs. We look forward to welcoming you again in future.Sincerely,Gaurav BashyalFront Office Manager

8/10 Good

Roderick, Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Staff seemed aloof and non-attentive
Stayed 2 nights in Mar 2024
Response from Gaurav Bashyal on 24 Mar 2024
Thank you for staying with us, we are glad that you had a comfortable stay, but I would like to apologize if there was any inconvenience, we appreciate your feedback and will surely work on it. Thank you once again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kitchen staff was excellent
Stayed 2 nights in Mar 2024
Response from Robert on 11 Mar 2024
Thanks for staying with us

10/10 Excellent

Jeremy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location
Stayed 1 night in Feb 2024
Response from Robert on 26 Feb 2024
The hanks for your review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here frequently. Always a great choice.
Stayed 1 night in Feb 2024
Response from Robert on 26 Feb 2024
Thanks!

10/10 Excellent

ONiel

Travelled with family and small children, Business traveller
Close to where I was going.
Stayed 2 nights in Jan 2024
Response from Gaurav Bashyal on 3 Feb 2024
Dear guest,Thank you for your post stay review with 5 star rating, I am glad that you had a comfortable stay and location was convenient for your needs.We look forward to welcoming you again.

8/10 Good

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Food court is rampant with mice after hours
Stayed 1 night in Jan 2024
Response from Gaurav Bashyal on 3 Feb 2024
Dear guest,Thank you for your post stay review and rating. I am glad that you had a comfortable stay and apologize for any inconvenience with the issue you mentioned in your review. We will inform the relevant management team about the issue to find resolution for it. Thank you again for your feedback.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was perfect, the size, the bed, the bathroom and towels. It was very clean. I chose the location because I wanted to walk to the Fine Arts and the Isabelle S. Gardner Museums. The restaurant in the building was good with a variety of options for my meals. People were friendly. Since this location is near a couple of hospitals, of course with some street noise there are periodic sirens.
Stayed 1 night in Jan 2024
Response from Gaurav Bashyal on 14 Jan 2024
Dear Guest,Thank you so much for staying with us and writing this feedback review with 5 out of 5 points. We are glad that you had a comfortable stay and location was perfect for your needs.We look forward to welcome you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Edward

Liked: Staff & service
The staff and in particular the front desk personnel Angie Maia and Allison went beyond the expectation by helping us when we needed it. We’re visiting our sister who on the day of our visit decided to end cancer treatment and enter hospice. Angie’s kindness to us was what made us feel better!
Stayed 1 night in Jan 2024
Response from Gaurav Bashyal on 10 Jan 2024
Dear guest,Thank you so much for staying at our hotel and rating us 5/5, we are glad that you had a comfortable stay. Angie and Allison stand out for their remarkable service and compassion for the guest, thank you for noticing and mentioning them, I will surely share your feedback with them.We look forward to welcoming you again if you ever plan a trip to the area.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

KENNETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gaurav Bashyal on 9 Jan 2024
Dear guest,Thank you so much for staying with us and your review and rating, we are glad that you had a comfortable stay and everything went well.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Hong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Jan 2024
Response from Gaurav Bashyal on 9 Jan 2024
Dear guest,Thank you so much for staying with us and your review and rating, we are glad that you had a comfortable stay and everything went well.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Baxter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gaurav Bashyal on 9 Jan 2024
Dear guest,Thank you so much for staying with us and your review and rating, we are glad that you had a comfortable stay and everything went well.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

8/10 Good

Parks

Liked: Cleanliness, property conditions & facilities
Just a great location for the hospitals
Stayed 2 nights in Nov 2023
Response from Gaurav Bashyal on 9 Jan 2024
Dear guest,Thank you so much for staying with us and your review and rating, we are glad that you had a comfortable stay and location was convenient for you.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Colleen, Groton

Stayed 1 night in Dec 2023
Response from Gaurav Bashyal on 4 Jan 2024
Dear guest,Thank you so much for staying at our hotel and rating us 5/5. I am glad the stay was comfortable.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Longwood Medical area
Stayed 1 night in Dec 2023
Response from Gaurav Bashyal on 31 Dec 2023
Dear guest,Thank you so much for your review and rating us 5/5, we are glad that you had a comfortable stay and the location was convenient for your needs. We look forward to welcome you back.Sincerely,Gaurav BashyalFront Office Manager

8/10 Good

Patrice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel in the Longwood Medical district of Boston. Everything you need is within walking distance. The staff is extremely heloful.
Stayed 3 nights in Dec 2023
Response from Gaurav Bashyal on 29 Dec 2023
Dear guest,Thank you so much for your review and rating. We are glad that you had a comfortable stay and the location was convenient for your needs and the team was able to help.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

8/10 Good

Richelle, Auburn

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robert on 26 Dec 2023
Thanks for staying with us

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel and I found the staff to be quite helpful. The bartender and waiters in the restaurant were not only excellent at their jobs, they were exceedingly kind. My only criticism is that, as I was visiting with my very ill brother in Brigham and Women's, I had extremely limited meal choices on Saturday night. I understand that this restaurant closure may be the result of Covid, but if you could get it open on the weekends again and advertised it extensively, I think you would be happy with the results. As it is likely my brother will be there again in the future, I will choose to stay here, but I do think even just room service on the weekends would be helpful. Thank you again for the kindness. Vicki Grant
Stayed 2 nights in Dec 2023
Response from Gaurav Bashyal on 16 Dec 2023
Dear guest,Thank you so much for your review and we are thankful that you chose our hotel for the stay in Boston. I am glad that you had a comfortable stay and same time I would like to apologize for the restaurant closure on the weekend.We would love to welcome you back again.Sincerely,Gaurav BashyalFront Office Manager

8/10 Good

maureen

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gaurav Bashyal on 15 Dec 2023
Dear guest,Thank you so much for choosing us for your stay in Boston and we appreciate your rating, we are also glad that you had a comfortable stay and we like to welcome you back again in future.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect to hear ambulance sirens, but that’s to be expected for the convenience of being near the hospitals. This is my third time here when I have to come to Boston for doctor appointments and would recommend it. Other than the outside noise, the hotel room itself is very quiet and comfortable. I have to have a wheelchair accessible room and it’s very well designed and spacious. I will continue to stay here in the future.
Stayed 1 night in Dec 2023
Response from Gaurav B on 5 Dec 2023
Dear guest,Thank you so much for choosing to stay with us and writing the 5/5 review. We are glad that you had a comfortable stay and location was convenient for you. We look forward to welcome you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to hospital and very clean location
Stayed 1 night in Nov 2023
Response from Front Office Manager on 29 Nov 2023
Dear guest,Thank you so much for your review and rating us 5/5 for your most recent stay. We are glad that you had a wonderful stay and location was convenient for your needs. We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

8/10 Good

Antonina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gaurav Bashyal on 21 Nov 2023
Dear guest,Thank you for staying with us and rating your stay. We are glad that you had a great stay and we look forward to welcoming you back.Sincerely,Gaurav BashyalFront Office Manager

6/10 Okay

Derek

Travelled with family
Stayed 4 nights in Nov 2023
Response from Gaurav Bashyal on 19 Nov 2023
Dear guest,Thank you for staying with us and for the rating. We can see you did not enjoyed the stay based on your rating, we apologize for any inconvenience you may had we would appreciate if you could inform us directly what went wrong so we can fix it.We would like to be at your service again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Jean-Guy, Laval

Liked: Cleanliness, staff & service, property conditions & facilities
Très propre
Stayed 2 nights in Nov 2023
Response from Gaurav Bashyal on 18 Nov 2023
Dear guest,Thank you so much for your review and rating us 5/5. We are glad that you had a great stay and we look forward to welcome you again.Sincerely,Gaurav Bashyal

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gaurav Bashyal on 17 Nov 2023
Dear guest,Thank you so much for your review and rating for your most recent stay at our hotel. We are glad you had a comfortable stay and we look forward to welcome you back.Sincerely,Gaurav BashyalFront Office Manager

2/10 Terrible

Amelia C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Freaked out by a rodent in the hallway that ran back into a housekeeping closet next door to my room. Road construction in front of hotel was loud and noisy from 6 pm to 10 pm at night. Hotel compensated my parking for $25 but still charged me a “facility fee” of $29.11.
Stayed 1 night in Nov 2023
Response from Gaurav Bashyal on 12 Nov 2023
Dear guest,We are so sorry about the incident, engineering team has taken necessary action to resolve the issue, We apologize for any inconvenience you may have had with the noise. As an apology we have waived the parking and also the facility fee.We look forward to welcome you for a greater experience on your next visit.Sincerely,Gaurav Bashyal

10/10 Excellent

Brett

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Nov 2023
Response from Gaurav Bashyal on 11 Nov 2023
Thank you for your great 5 star review, we are delighted to know you had a great stay, we look forward to welcome you again on your next trip to the area.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gaurav on 10 Nov 2023
Thank you so much for your review and rating. We are thankful to you for choosing us for your stay and we are pleased to know you had a great stay.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, nice staff, easy parking
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 3 Nov 2023
Dear guest,Thank you so much for staying with us and giving us 5/5 rating and reviewing your stay. We are glad that you had a great stay and liked the location and appreciated the cleanliness and the team.We look forward to welcome you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Qiwen

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 30 Oct 2023
Thank you so much for your review and 5/5 rating, we are so happy to learn you had a perfect stay. We look forward to welcome you again.Sincerely,Gaurav BashyalFront Office Manager

6/10 Okay

Nikole

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 24 Oct 2023
Dear guest,Thank you so much for your review and rating. It looks like you did not enjoyed your stay and you did not mention if there were any issues during you stay.Give us another opportunity to serve.Sincerely,Gaurav Bashyal

8/10 Good

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked
Stayed 2 nights in Oct 2023
Response from Gaurav Bashyal on 22 Oct 2023
Dear guest,Thank you for staying at our hotel and your review and rating. I sincerely apologize if there was any inconvenience with regards to the parking as you have not mentioned what actually went wrong. We hope you had a great stay and we look forward to welcome you back.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 22 Oct 2023
Dear guest,Thank you so much for your review and 10/10 rating, we are glad that you had a brilliant stay and it was our honor to have you as our guest.We look forward to welcoming you back.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 21 Oct 2023
Dear guest,Thank you so much for your review and rating, we are delighted to know that you had a great stay.We look forward to welcoming you back.Sincerely,Gaurav BashyalFront Office Manager

6/10 Okay

Vlad

Travelled with family
Disliked: Staff & service
Staff was unhelpful and unfriendly. Rooms and bathrooms are very small.
Stayed 2 nights in Oct 2023
Response from Gaurav Bashyal on 20 Oct 2023
Dear guest,Thank you for your review and rating. I am sorry to learn that you did not had a great stay and were disappointed with the size of the room and bathroom. I apologize for any inconvenience you may had. Please give us another opportunity to serve for a greater stay.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!
This was our first time to visit Boston with our kids. The Inn at Longwood was in the perfect location - there's a T stop within a short walk and a food court connected to the hotel. We loved it and would definitely stay again. *The only thing I would say is that you can hear sirens at various time but that is understandable because it is right near the hospitals. Again, totally recommend!
Stayed 5 nights in Oct 2023
Response from Gaurav Bashyal on 18 Oct 2023
Dear guest,Thank you so much for your 10/10 review and feedback. We are glad that you had an amazing stay and the location was convenient for your needs. We are sorry for the sirens, but as you understand we are in the middle of hospitals and can not avoid that.Thank you for your understanding and we look forward to welcome you again should you make a plan a trip to the area in future.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

CATHRYN, JAMAICA PLAIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible room was furthest from elevator. Otherwise fine.
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 18 Oct 2023
Dear guest,Thank you so much for your review and 5 star rating. We are glad that you had a great stay and we would like to welcome you back whenever you plan your next trip to the area.Sincerely,Gaurav BashyalFront Office Manager

2/10 Terrible

Kacie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gaurav Bashyal on 14 Oct 2023
Dear guest,Thank you for your email and the review rating. We are sorry for any inconvenience you may have had during your stay and there is nothing you have mentioned in the review, we would like to know what went wrong so that we can fix it. Look forward to hearing from you.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy check in and out, efficient and knowledgeable staff.
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 14 Oct 2023
Dear guest,Thank you so much for your great 5 out of 5 review and it is our pleasure to have you as our guest, we are so glad that you had a comfortable stay, location was convenient and overall experience with the team was spot on.We look forward to welcome you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility to support visitors to Mass General Hospitals
Stayed 2 nights in Oct 2023
Response from Gaurav Bashyal on 12 Oct 2023
Dear guest,Thank you so much for your review and 5/5 rating.We are glad that you had a great stay and the location was suitable for you. We look forward to welcome you again.Sincerely,Gaurav Bashyal

6/10 Okay

binghe

Business traveller
Liked: Cleanliness, staff & service, room comfort
Unpleasant checkout process
No fitness facilities on site, unpleasant checkout process, difficulty getting a receipt emailed to me. I am frequent traveler. The unpleasant experience with the staff stands out.
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 12 Oct 2023
Dear guest,Thank you for your review and we appreciate your feedback. We are sorry we do not have on site fitness center however we provide access to the nearest fitness center for all our hotel guests. I am sorry about the check out process and for not getting a receipt on time. We take your feedback sincerely and will try our improve where we are lacking. We look forward to welcome you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 7 Oct 2023
Dear guest,Thank you so much for your review and 5 star rating for your most recent stay with us, it was our honor to have you here. We are glad that your stay was comfortable and we look forward to welcome you back whenever you plan your next trip to the area.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gaurav Bashyal on 6 Oct 2023
Dear guest,Thank you so much for your review and rating of 5 out of 5. We are glad that you had a great stay and we look forward to welcoming you again whenever you plan your next trip to the area.Sincerely,Gaurav BashyalFront Office Manager

4/10 Poor

William

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was possibly the most disappointing experience I've ever had with a hotel, considering what the stay cost. This place is no nicer than any franchise roadside motel. There was NO hot water this morning in the shower at 9am. The paint is chipped everywhere. The rooms are cramped and dated. The bathroom is almost comically narrow, much like a toilet on Amtrak. They have signs to warn about the step down from the bathtub, which is unnaturally high for no apparent reason. You're right near medical facilities so sirens are frequent, and the walls here are thin. Had this place cost 1/3rd as much I'd have shrugged the whole thing off but given the expense I feel compelled to review this establishment. Horrible use of money, find something nicer!
Stayed 2 nights in Sep 2023
Response from Gaurav Bashyal on 2 Oct 2023
Dear guest,Thank you for your review and feedback about your stay. We are disappointed to learn that you did not had a great stay as you had anticipated. We have taken your feedback and have passed on to the team who will take necessary steps to resolve the issue. With regards to the pricing, we have a dynamic pricing and can assure you that it is competitive in the market. We truly apologize for any inconvenience you have had during your stay. Please give us another opportunity to serve.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gaurav Bashyal on 30 Sept 2023
Thank you so much for your review and rating of 10 out of 10, It was our pleasure to have you stay at our hotel and we are glad to learn you had a comfortable stay.We look forward to welcome you again.Sincerely,Gaurav Bashyal

10/10 Excellent

Jennifer Berry, Ponte Vedra Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came fir a quick business trip — very clean & convenient.
Stayed 1 night in Sep 2023
Response from Gaurav Bashyal on 30 Sept 2023
Dear guest,Thank you so much for your review and rating of 5 out of 5, we are glad that your stay was comfortable and we would also like to thank you for staying with us.We look forward to welcoming you again.Sincerely,Gaurav BashyalFront Office Manager

10/10 Excellent

Michelle, Danville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, convenient! Highly recommended Will stay again!
Stayed 1 night in Sep 2023
Response from Gaurav Bashyal on 29 Sept 2023
Dear guest,Thank you so much for your great review with 5 star rating, we are glad that you had a wonderful and convenient stay and are even glad to know that you will be coming back, we look forward to welcome you again. Many thanks once again.Sincerely,Gaurav BashyalFront Office Manager