Lobby

Reviews of Doubletree By Hilton Boston Logan Airport Chelsea

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 573 out of 1113 reviews" "
Rating 8 - Good. 267 out of 1113 reviews" "
Rating 6 - Okay. 127 out of 1113 reviews" "
Rating 4 - Poor. 70 out of 1113 reviews" "
Rating 2 - Terrible. 76 out of 1113 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
No guest laundry and staff referred to laundromat across the street which had to purchase laundromat cash card for twenty dollars to get twenty five dollars in laundry credit, no cash or credit cards accepted. However restaurants and shopping areas were within walking distance. Housekeeping staff was excellent. Front desk asked me to leave the lobby at midnight for some reason of night audit. I’m from the west coast so home was only 9:00p and my roommate was sleeping and didn’t want to disturb Lots of out of the ordinary rules and policies Not my first choice but manageable.
Stayed 2 nights in May 2024

8/10 Good

Mehmet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to downtown, clean and comfortable. Warm welcoming and good service
Stayed 1 night in May 2024

10/10 Excellent

Mia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to airport. They serve an amazing cookie
Stayed 1 night in May 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I’m not happy about paying to park on the property, common sense would dictate that parking is included with the stay. What’s next, charging for lights and flushes?
Stayed 1 night in May 2024

10/10 Excellent

Mario

Travelled with partner
Wonderful experience
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in May 2024

10/10 Excellent

John A

Liked: Property conditions & facilities
Very clean and friendly staff!!
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I used to live close by to this hotel so it was a great location for my visit to see friends. The room was very large and bright. Good A/C throughout and great front desk staff.
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 25 May 2024
Richard, thank you for your feedback. We are glad you enjoyed our convenient location, large and bright room, good A/C, and great front desk team. We look forward to welcoming you back for another great stay at DoubleTree by Hilton Boston Logan Airport Chelsea!

10/10 Excellent

danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this place .
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 25 May 2024
Danny, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you enjoyed your stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back again!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in May 2024
Response from HotelMgmt on 23 May 2024
Jorge, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had an outstanding stay and were pleased with our convenient location. The pleasure would be ours to welcome you back again!

10/10 Excellent

Jaime

Liked: Property conditions & facilities
Good
Stayed 1 night in May 2024
Response from HotelMgmt on 22 May 2024
Jaime, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you enjoyed your stay and were pleased with our accommodations. We hope to have another opportunity to welcome you back again soon!

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, hotel is walking distance from train station, Starbucks, super market, DD and other restaurants Room was big and comfortable and you get a cookie during check-in :)
Stayed 1 night in May 2024
Response from Hotelmgmt on 18 May 2024
Maria, thank you for your positive review. We are glad you enjoyed our convenient location, spacious room, and friendly team. The check-in cookie is a favorite! We look forward to welcoming you back for another comfortable stay at DoubleTree by Hilton Boston Logan Airport Chelsea.

8/10 Good

Kathleen

Exactly right for what I needed. Clean and updated and close to the airport.
Stayed 1 night in May 2024
Response from Hotelmgmt on 18 May 2024
Kathleen, thank you for your review. We are pleased to hear our clean, updated rooms and convenient airport location met your needs. We at DoubleTree by Hilton Boston Logan Airport Chelsea look forward to welcoming you back for another great stay.

8/10 Good

Marisabel, Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The first room I got was a non smoking but as soon you opened the door could smell how bad it was. The front desk changed me to another room with no problem. The comforter needed to be changed had some stains not sure exactly what it was. Elevator need to be upgraded is a little slow. Overall was a nice experience.
Stayed 2 nights in May 2024
Response from HotelMgmt on 15 May 2024
Marisabel, thank you for your review. We apologize for the initial issues with your room, but we are glad our front desk quickly resolved them. We appreciate your feedback on the comforter and elevator, which we will address. We are pleased that overall, you had a nice experience, and we look forward to welcoming you back for an even better stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and i highly recommend it. Will definitely stay there again. The only negative part was we got charged $25 to leave our car in their lot and were not told about it at check in
Stayed 1 night in May 2024
Response from HotelMgmt on 14 May 2024
Robert, we appreciate your recommendation, and thank you for sharing it! We do regret if you were not aware of our parking fees and hope any disappointments were minimal. It will be a pleasure to welcome you back again.

8/10 Good

Meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great heated indoor pool.
Stayed 2 nights in May 2024
Response from HotelMgmt on 14 May 2024
Our heated indoor pool is perfect for relaxing and we are happy you had time to enjoy it! Thank you Meghan for your review and we look forward to welcoming you back again.

6/10 Okay

Dorocasi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn’t like how they didn’t have free parking space .
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 11 May 2024
Thank you for your feedback. We apologize for any inconvenience caused by the parking situation. We appreciate your input as it helps us improve our services. We hope to have the opportunity to welcome you back and better meet your expectations next time.

2/10 Terrible

Steve

Liked: Property conditions & facilities
Very noisy. Train track goes right past, crummy area with lots of noise
Stayed 1 night in May 2024
Response from HotelMgmt on 10 May 2024
Steve, thank you for your valuable feedback. We are saddened to hear that your stay did not meet your expectations. Please accept our sincere apology for the noise. We hope that you will reconsider staying with us again, as we are confident that we can provide you a better experience.

10/10 Excellent

Carshena T.

Stayed 2 nights in Apr 2024
Response from HotelMgmt on 27 May 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

8/10 Good

Alex

perfect stay. recommend to everyone.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 7 May 2024
Alex, we are delighted to hear that you had a perfect stay at DoubleTree by Hilton Boston Logan Airport Chelsea. Thank you for your positive review. We hope to welcome you back again soon!

10/10 Excellent

Mersibel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Provides airport shuttle to and from the hotel.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 7 May 2024
Mersibel, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you enjoyed your stay and were pleased with our airport shuttle service. We hope to have the pleasure of welcoming you back again!

10/10 Excellent

Manuela

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 21 May 2024
Your five-star rating truly brightens our day! Please revisit soon, Manuela.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from HotelMgmt on 1 May 2024
Mathew, we are thrilled you loved your stay at DoubleTree by Hilton Boston Logan Airport Chelsea. Thank you for your high recommendation. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Scott, Madison

Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Thank you for your five-stars, Scott. We look forward to your return and hope it's soon!

8/10 Good

Max, Vernon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king room was comfortable and had a good size TV. I recommend this hotel.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Max, thank you for staying with us! We are glad you enjoyed your visit and found our accommodations comfortable and well equipped. The pleasure would be ours to welcome you back!

10/10 Excellent

Dara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue is space for parking however the staff are well accommodating and somehow make it work!
Stayed 10 nights in Feb 2024
Response from HotelMgmt on 26 Apr 2024
Dara, thank you for your excellent review and feedback on parking. We are glad to hear that our team was able to assist effectively. We are continuously working on improving our facilities and services. We look forward to welcoming you back soon for another great experience!

10/10 Excellent

Dara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a couple of times for business, once for 2 weeks. Nearby grocery, couple restaurants, Starbucks all walkable. Staff friendly. Thomas in the restaurant provided great service and friendly chat.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Apr 2024
Dara, thank you for choosing us for your business stays! We are delighted to hear that our location and Thomas's excellent service enhanced your experience. We appreciate your kind words about our team and look forward to welcoming you back soon for another pleasant visit.

10/10 Excellent

Tomislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to visit the surrounding area, fair price
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 24 Apr 2024
Tomislav, thank you for your positive feedback on our location and pricing! We are glad you found our hotel conveniently situated for exploring the area. We look forward to welcoming you back for another great stay.

10/10 Excellent

Brandy, Moultonborough

Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 May 2024
Earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon, Brandy.

2/10 Terrible

Misha, Staten Island

Stayed 1 night in Feb 2024
Response from HotelMgmt on 10 May 2024
We strive to make each stay a memorable one, so it's disappointing to learn that we missed the mark on this occasion. We hope that you allow us the opportunity to provide you with an improved experience in the future.

10/10 Excellent

JOSEPH, NEW YORK

Just fine
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Joseph, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an enjoyable stay and were pleased with our accommodations. We hope to welcome you back again soon!

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Thank you for your five-stars. We look forward to your return and hope it's soon!

10/10 Excellent

Meredith, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and bathroom, pretty close to the airport.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Meredith, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are thrilled you had an excellent stay and were pleased with our accommodations and convenient location. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

HUE

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
It's a treat to know you enjoyed your stay, Hue! Thank you and we hope to welcome you back soon!

10/10 Excellent

paula, WESTON FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Paula, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and found our accommodations clean. We hope to welcome you back again soon!

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on 9 Apr 2024
Angel, thank you for your high recommendation. We are delighted you enjoyed your stay and found our team welcoming. We hope to see you again soon!

8/10 Good

Marguerite

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Your high rating made us smile, Marguerite, and we look forward to welcoming you back through our doors should your travels return you to our area!

2/10 Terrible

Martha

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 24 Apr 2024
It's disappointing for us to see your low marks, Martha. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

2/10 Terrible

Jaime

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is located right next to an Amtrak train station. The train was too loud making it impossible to rest. I left to a different hotel did not stay for my entire reservation. I tried to get a discount but staff were really rude.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Jaime, we sincerely apologize for the noise concerns that led you to leave early. Your comfort is important to us, and we deeply regret that we were unable to provide the peaceful stay you expected. Please know that we value your feedback and will explore ways to mitigate this issue for our guests in the future. We're also sorry to hear about your interaction with our staff and can assure you that this doesn't reflect our usual level of service. We hope you'll consider giving us another chance to provide you with the excellent experience you deserve.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Jennifer.

10/10 Excellent

Saul, Orlando

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
Thank you for your five-star rating, Saul! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Alexus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
Thank you, Alexus, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Christiana

Liked: Cleanliness
This hotel is located next to a shopping plaza, fast food and a grocery store. Also the commuter rail to Boston is right there.The concierge are always pleasant. I cant speak for other staff as it was a late check in. The hotel is clean and modern.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 28 Mar 2024
Christiana, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and were pleased with our ideal location and clean accommodations. We hope to welcome you back again soon!

10/10 Excellent

Roselia

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 14 Apr 2024
Hosting you was a pleasure, Roselia! Thank you for the five-star rating. We hope to see you again soon at the DoubleTree by Hilton Boston Logan Airport Chelsea!

10/10 Excellent

Greta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and lovely staff. Clean and nice hotel property, easy parking. Would stay here again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Greta, thank you for your glowing review of DoubleTree by Hilton Boston Logan Airport Chelsea. We are thrilled you had an excellent stay and were pleased with our clean and comfortable accommodations. Your kind words about our team are very much appreciated. We hope to welcome you back again soon!

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is grea. It's close to the main attractions in boston. The pool of the hotel was great. We enjoyed our time there. A plus is the market across the street.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Sandra, we are thrilled you loved our prime location near Boston's main attractions and enjoyed the pool and nearby market! We are looking forward to welcoming you back for another enjoyable stay. Thank you for sharing your experience!

10/10 Excellent

Wilfor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Chelsea train stop, close to grocery store.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Wilfor, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. It is wonderful to hear you had an excellent stay and were pleased with our convenient location near the train and grocery store. We hope to welcome you back again soon!

8/10 Good

Francesca, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel for an early departure from Logan. Great shuttle service.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 22 Mar 2024
Francesca, thank you for staying with us at DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had a great stay and were pleased with our convenient location and shuttle service. We hope to have the pleasure of welcoming you back the next time you are in the area!

10/10 Excellent

jonathan

Business traveller
Liked: Amenities
Nice property, nice staff and walkable to one or two restaurants. Handy for the airport stay.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 20 Mar 2024
Thank you for your perfect rating, Jonathan. We are glad you had a great stay and were pleased with our accommodations and convenient location. The pleasure would be ours to welcome you back!

6/10 Okay

Zachary

Travelled with family
Liked: Amenities
Toilet didn’t work in our room. Service was slow and poor. Train was very close by and very noisy.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
Zachary, our goal is to offer each of our guests a restful, pleasant experience, and we’re truly disheartened that we fell short of expectations during your stay. Please know that we're committed to making the necessary improvements and will be addressing your comments immediately with our team. We hope to have the opportunity to welcome you back and create a much better lasting impression.