Exterior

Reviews of Boston Marriott Long Wharf

4 out of 5
Boston Marriott Long Wharf
296 State St, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert, Richmond Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...better when its warm outside however..can be windy...
Stayed 3 nights in May 2024
Response from Coleen W on 14 May 2024
Robert, it was a pleasure to have you as our guest on your recent visit to Boston. Summer is a great time to make a return trip to the city and we would welcome another opportunity to meet your travel needs.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was on the water, in a great area, walking distance form many historic sites. Loved the brick structures in the area, including this hotel.
Stayed 2 nights in Apr 2024
Response from Coleen W on 8 May 2024
John, our team is so happy to hear that you enjoyed your stay. Our prime location on Boston's historic waterfront allows for walkability to so many great attractions and local dining. We look forward to hosting you again on your next visit.

10/10 Excellent

richard

Travelled with family
Great location, team very professional. Great service all round.
Stayed 4 nights in May 2024
Response from Coleen W on 6 May 2024
Richard, thank you for the great review! We look forward to hosting you again on your next visit to Boston.

10/10 Excellent

Joseph, Milford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only disappointment was that our view from our window was obstructed by scaffolding.
Stayed 1 night in May 2024
Response from Coleen W on 6 May 2024
Joseph, it was a pleasure hosting you on your recent visit to Boston. I apologize that your view was obstructed by scaffolding on the exterior of the building. Our team is in the finishing stages of brick work on the facade of the building and the scaffolding will be removed soon. If your travels bring you back to Long Wharf in the future, please let a member of our team know so that we can arrange an upgraded view room for your return visit. We look forward to serving you again soon!

10/10 Excellent

Clare

Travelled with partner
Great central place to stay to cruise around downtown Boston. Convenient to North End, Fanuil Hall, Government Center, and Historic sites.
Stayed 1 night in May 2024
Response from Coleen W on 14 May 2024
Clare, thank you for the 5 rating and for your sharing your great feedback! We look forward to serving you again soon.

10/10 Excellent

CAROLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on Boston Harbor. We walked everywhere. It is super close to Faneuil Market, 5 minute walk. Right next to the aquarium. Beautiful view of the harbor. Only thing is a $30 daily charge but you could use it towards the eateries in the hotel or room service. Definitely would book it again!
Stayed 3 nights in Apr 2024
Response from Coleen W on 4 May 2024
Carolyn, thank you for the great review! Sharing your experience lets other guests know what a great option the Marriott Long Wharf is when visiting Boston. We look forward to welcoming you back anytime you visit the city.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a convenient location and has beautiful views!
Stayed 1 night in Apr 2024
Response from Coleen W on 2 May 2024
Ryan, thank you for the great review!

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and veiws of the harbor. Pool is small but the kids enjoyed it.
Stayed 1 night in Apr 2024
Response from John Wilmoth, General Manager on 21 Apr 2024
Walter,Thanks for recently staying with us! I am so glad that you enjoyed your visit and the views of the harbor. It is always great to hear that there was something for the whole family, especially with the kids enjoying the pool. We are in the process of designing enhancements for the pool and pool deck and hope that you will join us again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Coleen W on 20 Apr 2024
Matthew, it was a pleasure to have you as our guest on your recent visit to Boston. Thank you for the great feedback!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all round. Coffee and pastries downstairs was a nice bonus.
Stayed 3 nights in Apr 2024
Response from Coleen W on 19 Apr 2024
Andrew, thanks for choosing to stay with us on your recent travels to Boston!

10/10 Excellent

Alanna

Stayed 1 night in Apr 2024
Response from Coleen W on 6 May 2024
Alanna, thank you for the great rating!

10/10 Excellent

Terry

Business traveller
Great property, friendly and helpful staff
Stayed 5 nights in Apr 2024
Response from Coleen W on 15 Apr 2024
Terry, thank you for choosing the Boston Marriott Long Wharf on your recent visit to Boston. We are so glad to hear that you enjoyed your stay and hope you will be back to stay with us again soon!

8/10 Good

carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some receptionists weren't clear about charges. Room service worker was friendly and accommodating. Service at restaurant was slow. First floor cafe was good and convenient.
Stayed 2 nights in Mar 2024
Response from Coleen W on 5 Apr 2024
Carl, thank you for taking the time to share your feedback. Your comments will be used as a training opportunity with our team to review the concerns you experienced during your visit. We hope to be able to meet your travel needs on a return trip to Boston.

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely no complaints. Clean, nice sized rooms, easy access to the airport from the subway, you can walk to basically anything would absolutely recommend especially for new time visitor.
Stayed 2 nights in Mar 2024
Response from Coleen W on 30 Mar 2024
Megan, our team is happy to hear that you enjoyed your stay with us at Long Wharf. There is no better review we can get than a recommendation to fellow travelers like yourself. It was a pleasure to serve you and we look forward to meeting your travel needs anytime you visit Boston!

10/10 Excellent

NANCY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect weekend!
Stayed 1 night in Mar 2024
Response from Coleen W on 24 Mar 2024
Nancy, we are so happy to hear that you enjoyed your stay! Our team strives to provide a memorable experience for our guests, and we will be sure to share your great feedback. We look forward to hosting you again on your next visit to Boston.

10/10 Excellent

Taylor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to all north end amenities and rooms were very clean Easy valet and check in Overall a very nice stay
Stayed 1 night in Mar 2024
Response from Coleen W on 22 Mar 2024
Taylor, thank for the perfect 5 out of 5 rating and for sharing your experience. Our team is glad that you enjoyed your stay and were able to dine in the North End. They certainly have some of the best restaurant offerings in Boston. We look forward to hosting you anytime you are back in Boston.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Coleen W on 19 Mar 2024
Paul, thank you for sharing your rating!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy 50th to me, beautiful view of the harbor. Comfy bed, nice clean room. Coffee in the room is terrible, not a bold coffee fan an you can bring your own to use in the machine. Pool area could use some updates. Your looking out onto the harbor an night line the inside should be colorful and in inviting.
Stayed 1 night in Mar 2024
Response from Coleen W on 17 Mar 2024
Brian, our team wishes you the happiest of birthdays! Thank you for choosing the Marriott Long Wharf for your celebration. We hope you make this a yearly tradition with a visit to Boston and a stay at Long Wharf. We look forward to hosting you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and the gym
Stayed 1 night in Feb 2024
Response from Coleen W on 13 Mar 2024
Carlos, thank you for the great feedback!

10/10 Excellent

Anne, West Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 1 night in Mar 2024
Response from Coleen W on 11 Mar 2024
Anne, our team is glad to hear that you enjoyed your stay. Thank you for taking the time to leave your review!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect hotel! Great location, awesome pool and views, room was updated and clean! Staff was super friendly and accommodating. Perfect weekend in Boston with the family and 2 kiddos. We will definitely be staying here next time.
Stayed 2 nights in Mar 2024
Response from Coleen W on 11 Mar 2024
Robert, we look forward to being your hotel of choice on your future visits to Boston!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coleen W on 11 Mar 2024
John thanks for the perfect 5 rating! It was a pleasure hosting you and we look forward to welcoming you back again soon!

6/10 Okay

Mathew

Travelled with family
Liked: Staff & service, property conditions & facilities
Feels like the cleaning service of the hotel isn’t that great. The first room we got there was something that was brown smeared on the light switch, and looked like tooth paste on the shower glass and the mirror still. Overall the hotel room was okay but at the price point there are newer and nice hotels you can stay at. Not a lot around the hotels if you’re looking for a quiet place then it might work better for you. That being said it might be busier in the summer.
Stayed 2 nights in Mar 2024
Response from Coleen W on 11 Mar 2024
Matthew, maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our housekeeping leadership team to address the concerns you had about your stay and ensure your experience was an isolated incident. I am confident that given a future opportunity to meet your travel needs our team would rise to the occasion and exceed your expectations. We look forward to the opportunity to host you again soon!

6/10 Okay

Heather

Travelled with family and small children
Nice location, room service came in a to-go bag which was disappointing. The staff at Starbucks was unpleasant both times we went.
Stayed 1 night in Mar 2024
Response from Coleen W on 4 Mar 2024
Heather, it was a pleasure having you as our guest on your recent visit to Boston. Our A 'La Carte in room dining menu is designed to offer our guests fresh, fast locally sourced menu options that are delivered right to our guest rooms within 20 minutes of ordering. On your next stay I would invite you to dine in our restaurant Waterline located on our main lobby level. I am sure you would enjoy the experience and our food and beverage team would meet your dining needs. We look forward to a future opportunity to serve you on your next visit to Boston.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coleen W on 5 Mar 2024
Jonathan, thank you for choosing to stay with us at Long Wharf while visiting Boston!

8/10 Good

Bradley

Stayed 1 night in Mar 2024
Response from Coleen W on 23 Mar 2024
Bradley, thanks for choosing to stay with us!

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Coleen W on 3 Mar 2024
Anthony, thank you for the perfect 5 out of 5 rating. Our team is happy to hear that you enjoyed your stay. We hope you will come back and stay with us again soon!

6/10 Okay

Mackenzie

Stayed 1 night in Feb 2024
Response from Coleen W on 22 Mar 2024
Mackenzie, it was a pleasure to have you as our guest on your recent stay in Boston. We noticed by your rating that you did not fully enjoy your stay. Please contact a member of our team directly to further discuss your experience.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Family Friendy Hotel in Boston. Walkable location to lots of wonderful things to do and places to eat, Kind staff and a pool for the kiddos to jump in. Fitness center was well appointed and we enjoyed breakfast at their restaurant too. Just FYI pool is small but its perfect for kids. We would reccomend!
Stayed 3 nights in Feb 2024
Response from Coleen W on 26 Feb 2024
Kathleen, we truly appreciate you taking the time to share about your experience at Long Wharf. It sounds like you had a great time in Boston and were able to use a lot of the hotel's amenities. We would welcome a future opportunity to meet your travel needs on your next visit to Boston.

10/10 Excellent

Gertrude

Travelled with family
Beautiful hotel great location excellent rooms
Stayed 1 night in Feb 2024
Response from Coleen W on 13 Feb 2024
Gertrude, it was a pleasure hosting you on your visit to Boston. We truly appreciate your business and are thrilled you fully enjoyed your stay. We look forward to welcoming you back anytime your travels bring you to Boston.

2/10 Terrible

Bernard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Never stay ere 2 overrated
Stayed 4 nights in Feb 2024
Response from Coleen W on 11 Feb 2024
Bernard, our team is sorry to hear that you were disappointed with your stay. If you would like to further discuss your experience, please contact our management team directly.

10/10 Excellent

Nathan

Travelled with family
Stayed 2 nights in Feb 2024
Response from Coleen W on 7 Feb 2024
Nathan, our team was glad to see that you enjoyed your visit, and your experience was a perfect 10! We look forward to being your hotel of choice anytime your travels bring you to back to Boston.

8/10 Good

Wyllow, East Haven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was pretty central to anything you'd be interested in, didn't like that there was a pretzel on my bed frame.
Stayed 1 night in Feb 2024
Response from Coleen W on 5 Feb 2024
Wyllow, thank you for choosing the Marriott Long Wharf on your recent visit to Boston. We take the cleanliness of our guest rooms and public spaces very seriously and are sorry to hear this was not your experience. Your feedback has been shared with our housekeeping team to ensure your experience was an isolated incident. If your travels bring you back to Boston in the future our team would appreciate the opportunity to host you again.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Coleen W on 6 Feb 2024
Brian, thanks for sharing your rating!

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Coleen W on 5 Feb 2024
Louise, we truly appreciate your business. Come back and see us again soon!

8/10 Good

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Coleen W on 4 Feb 2024
Danielle, it was a pleasure hosting you on your recent visit to Boston. Thank you for choosing the Marriott Long Wharf and we look forward to meeting your travel needs on your next visit to Boston.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen W on 1 Feb 2024
William, thank you for the perfect rating! Come back and see us again soon!

10/10 Excellent

DONALD

Travelled with family
Stayed 2 nights in Jan 2024
Response from Coleen W on 29 Jan 2024
Donald, we truly appreciate the perfect 10 out of 10 rating. We are happy to know that you enjoyed your stay and that our team provided you with a memorable experience. Come back and stay with us again soon!

10/10 Excellent

Jenna

Liked: Amenities
We had a wonderful time! The hotel was so unique and my son loved the pool!! We will definitely come stay again!!
Stayed 1 night in Jan 2024
Response from Coleen W on 26 Jan 2024
Jenna, thank you for sharing your great feedback. Our team is glad to hear that you enjoyed the hotel's amenities during your stay including our indoor heat pool. We look forward to having you as our guest on your next visit to Boston.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen W on 22 Jan 2024
Richard, we love perfect 5 out of 5 ratings. Thank you for staying with us!

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but lacked some things
We enjoyed the location of this hotel m. It was near everything we wanted to see for the weekend. We got a room with a Harbor view, and originally were were placed in a room that did not have that view. They accommodated us by switching us to a new room, although I still think it’s a partial harbor view. The pool was over crowded many days and nights. Kids were unruly and jumping in the pool and splashing us an insane amount of times. Would be nice to have a lifeguard for busy holiday weekends. The $30 fee that can go back into the restaurant wasn’t that great. The food and drinks are overpriced and not that good, so we ended up paying a bill anyway, since it didn’t cover much. We did appreciate the free Trolley passes. That was great for a cold weekend!
Stayed 2 nights in Jan 2024
Response from Coleen W on 22 Jan 2024
Kristina, it was a pleasure having you as our guest on your recent visit to Boston. All of your feedback will be shared with our leadership team for review, we thank you for taking the time to share it with us. We look forward to welcoming you back to Long Wharf on your next visit to Boston.

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel. We had a great time . The pool was awesome and the view is nice. The room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Coleen W on 22 Jan 2024
Edna, thanks for the great feedback!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Traveled overnight with my toddler daughter and everyone from valet, reception and the restaurant were all amazing and friendly. Food was excellent, location is perfect. We enjoyed the pool and being able to walk to aquarium!
Stayed 1 night in Jan 2024
Response from Coleen W on 21 Jan 2024
Katherine, our team is thrilled to hear that you enjoyed your stay and visit to Boston. We will be sure to share your great comments with our team. We look forward to welcoming you back again anytime you visit Boston.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with 2 young kids and it was great for that! Being a long weekend ,there were a ton of families there. The pool was key, especially in the winter, and was quite busy with lots of kids, but adequate. The pool is on the smaller side, no shallow end. Great views from the pool! Both times we went there were no pool towels available, but did find 2 in the changing area. The rooms are small-ish but fine. Nice shower. Beds comfortable enough. There is no fridge in the room. Nice views from our room of the city. Even though there were many kids in the hotel, hall noise was minimal! The front desk staff was very nice. We were able to leave our luggage with the valet after we checked out, which was so helpful while we visited the aquarium (2 mins away!) and ate lunch. The location can't be beat! Would recommend !
Stayed 1 night in Jan 2024
Response from Coleen W on 17 Jan 2024
Sara, thank you for taking the time to share about your experience. Our team is glad to hear that you were able to use our indoor heated pool, valet services and enjoyed great water views of Boston harbor. We are sorry that you missed the in-room fridge, it sounds like it might have come in handy. We truly appreciate the recommendation and hope to be able to host you again on your next visit to Boston.

10/10 Excellent

Lauren

Stayed 2 nights in Dec 2023
Response from Coleen W on 5 Feb 2024
Lauren, thanks for the perfect rating!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No TV or Netflix. Something about the router but on a wild card playoff weekend I wanted a TV to watch but.....
Stayed 1 night in Jan 2024
Response from Coleen W on 14 Jan 2024
Mark, thank you for choosing the Marriott Long Wharf on your recent visit to Boston. Our team apologizes for the issues you experienced with our in-room TV offerings. The issue has been repaired by our entertainment provider and all services are fully operational again. Thank you for your patience and understanding while our team worked diligently to get this issue resolved.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen W on 13 Jan 2024
James, thank you for choosing to stay with us on your recent visit to Boston!

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 1 night in Jan 2024
Response from Coleen W on 9 Jan 2024
Miriam, a perfect 5 out of 5 is what our team strives for! Thank you for taking the time to share your experience. We look forward to hosting you again soon!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Coleen W on 9 Jan 2024
Andrea, it was a pleasure to host you on your recent trip to Boston. Please contact our team for any future travel needs you may plan when visiting Boston again.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and location. Highly recommend
Response from Coleen W on 9 Jan 2024
Harry, we appreciate the great feedback!