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Rating 10 - Excellent. 134 out of 197 reviews" "
10 - Excellent
134
Rating 8 - Good. 57 out of 197 reviews" "
8 - Good
57
Rating 6 - Okay. 5 out of 197 reviews" "
6 - Okay
5
Rating 4 - Poor. 1 out of 197 reviews" "
4 - Poor
1
Rating 2 - Terrible. 0 out of 197 reviews" "
2 - Terrible
0
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Julie, Pokolbin
19 Apr 2024
Liked: Cleanliness, staff & service
Nice friendly owners and staff. Can walk to cafe, supermarket and other major retailers. Clean and tidy with all the amenities we required including hair dryer, electric blanket, toaster, fridge etc. Would stay there again
Julie
Stayed 2 nights in Apr 2024
Response from sharon on 4 May 2024
Thank you for your lovely 5 review and kind comments.It is really appreciated.
Our stay was great. The accommodation was more of a house than a motel and very comfortable for my family of five.
The beds were comfortable and the air conditioning was welcome on a hot NZ day.
Will stay again next time.
Richard
Stayed 1 night in Dec 2023
Response from Sharon on 31 Dec 2023
Thank you Richard for your fantastic review, it really is appreciated.
10/10 Excellent
Brian
17 Dec 2023
Brian
Stayed 1 night in Dec 2023
Response from Sharon on 18 Dec 2023
Thank you Brian for your fantastic 5 review
10/10 Excellent
Delzad
Travelled with family and small children, Travelled with pets
This is our second time staying at the Phoenix & as previous was good.
sonia
Stayed 2 nights in May 2023
Response from Sharon on 5 Jun 2023
Thank you Sonia for your lovely review It really is appreciated
8/10 Good
Wayne
19 Apr 2023
Wayne
Stayed 1 night in Apr 2023
Response from Sharon on 5 Jun 2023
Thank you Wayne for your review
6/10 Okay
Susan, Kerikeri
18 Apr 2023
Liked: Cleanliness
Disliked: Staff & service
Last minute booking due to ferry uncertainty. It wasn’t clear from the booking that this was an upstairs unit which meant quite a way to carry the bags. Unit had what I needed for a one night stay. Nice range of teas and coffees etc too. There is a laundry and a pool too which o didn’t use. Owner offered to store my bike in garage.
initial Greeting wasn’t that friendly though and I didn’t appreciate the cleaner knocking on the door to check when I would be leaving as I was on track to leave well ahead of check out time.
No restaurants within east walking distance as the speights ale house was closed.
Susan
Stayed 1 night in Apr 2023
Response from Sharon on 19 Apr 2023
Hi SusanUnfortunately, because of ferry problems the whole town was full, you were lucky to get a room!Speights Ale house has only started to close on a Monday (due to staff shortages like most places these days.)I do not understand why the cleaner would have knocked on your door unless she had your room mixed up for a service as it is not their job to do this. We apologize and will have a word with our staff.
Convenient to airport and wineries. Lovely helpful staff. Big comfortable bed. Great amenities. Only negative would be the poor shower pressure.
Cathy
Response from Sharon on 7 Jan 2023
Hi CathyThank you for your lovely review and the comment on the poor shower pressure. It must just be that room as we do not usually get comments on pressure,We will look into this and see what the problem is.
huge bedroom/lounge, cleaned every day, great shower , hell of a hot water , one of the better motels we have stayed in since we got flooded out cheers
Neil
Stayed 2 nights in Nov 2022
Response from Sharon on 18 Nov 2022
Thanks Neil for your wonderful review. That room has just had a new thermostat put in; we will check the temperature.
Stayed here for the fourth time. Our ferry arrived at midnight and Sharon(the owner) left the room unlocked with light on for us. Didn't use any facilities at the property so cannot comment on that. But we had a good sleep so we could move on south the next morning. Pet friendly motel and our 2 dogs stayed with us this time. Will return here next time.
Easy to find, good parking and clean. The party going on till late night not so great.
Anna
Stayed 1 night in May 2022
Response from Sharon on 14 May 2022
Thank you for your review Anna. we are really sorry about the party but as soon as we realised what was going on, we shut it down and they all left within 10 minutes.
Unfortunately we couldn''t hear the noise from our house and it wasn't until I did the last check for the night that I heard what was going on from a large company group that was staying here, they thought they were here for the night but I assure u they were all gone by 11pm after I told them all off.
Sharon
A tidy motel in a convenient location. Everything you need and quite spacious. Heat pump in the rooms which is great.
Could definately do with an extractor fan in the bathroom but other than that pretty good.
Timothy
Stayed 2 nights in Apr 2022
Response from Sharon on 1 May 2022
Thank you for your review and comments. We are looking into extractor fans for the rooms.