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"The basic hotel appearance and the design of the rooms was fine. The bed and pillows were great. There was plenty of hot water. But, the safe didn't work, and the person authorized to reset it wasn't on duty for the next two days. Also, the air conditioning was weak to start with, and it seems that it is on some kind of power management timer. In the middle of the night, I woke up sweating. The thermostat showed 25 degrees C, and the A/C was not running. I somehow woke it up, and it suceeded to get the room to 24.5°. That was not a pleasant night's sleep..... Maybe I'm too picky."

"Awesome location! Kind staff & comfortable bed. Will return."

"Close to the center and transportation"

"Clean rooms, staff was very responsive and helpful. Service was excellent and Pablo was very helpful with directions in terms of fun, architecture, places to see and food. Will definitely be going back on our next visit to Bilbao."

"The hotel is a great location to most attractions and had a fabulous breakfast buffet! Service was wonderful from check in personnel who were helpful especially with parking to the breakfast attendants. We found the most amazing plaza 4 blocks away with huge crowds of people enjoying tapas and drinks. This hotel has a beautiful patio for drinks or relaxing. "

"Spent one night before an early flight. Staff was friendly. Breakfast was excellent. No hot eggs, but fresh fruit, bread and the variety was good. Much better than expected! The shuttle was a bit confusing. It parked where cars park for drop off. It was black (in US Holiday Inn shuttles are white) and I never saw the logo, which doesn’t mean it’s not there. Luckily my friend saw it, while I was checking out a different van. It does seem to come pretty often, 15 minutes or so."

"Clean and large room. Very friendly and helpful staff. Very dog friendly! Even got a couple of dog beds, bowls and treats. "

"Very comfortable Nice staff Lane outside can be a bit better cleaned"

"Lovely hotel to visit, had everything, staff were great couldn’t recommend more if staying in Bilbao - right next to San Mamés Stadium"