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Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property
Hotel with a restaurant, near San Mames Stadium

Choose dates to view prices

Hotel Ercilla de Bilbao, Autograph Collection offers an upscale retreat in central Bilbao with a garden and vibrant bar. Guests enjoy breakfast at Bermeo, relax on the terrace, and can rent cars or bikes to explore San Mames Stadium conveniently.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk
The current price is NZ$218
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
Minibar
Digital channels
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
Minibar
Digital channels
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

8.2 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
Minibar
Digital channels
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
Minibar
Digital channels
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

Stylish Twin Room

  • Sleeps 2

Stylish Superior Twin Room

  • Sleeps 2

Vintage Premium Twin Room

  • Sleeps 2

Vintage King Room with Sofa bed

  • Sleeps 3

Stylish Double Room

  • Sleeps 2

Stylish Superior King Room

  • Sleeps 2

Vintage Premium King Room

  • Sleeps 2

Standard Room

  • Sleeps 2
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About the area

Map
Ercilla 37, Bilbao, Vizcaya, 48011

What's nearby

  • Plaza Moyua - 5 min walk - 0.4 km
  • Euskalduna Conference Centre and Concert Hall - 10 min walk - 0.9 km
  • San Mames Stadium - 11 min walk - 1.0 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • Plaza Nueva - 19 min walk - 1.6 km

Getting around

  • Indautxu Station - 1 min walk
  • Bilbao Autonomia Station - 11 min walk
  • Bilbao (BIO) - 18 min drive

Restaurants

  • ‪La Club By Ercilla Hotels - ‬1 min walk
  • ‪El Puertito - ‬1 min walk
  • ‪El Bar Americano - ‬1 min walk
  • ‪El Pintxito - ‬2 min walk
  • ‪Pastelería / Cafetería / Restaurante Hotel Ercilla - ‬1 min walk

About this property

Hotel Ercilla de Bilbao, Autograph Collection

Upscale hotel near San Mames Stadium
Located close to Guggenheim Museum Bilbao, Hotel Ercilla de Bilbao, Autograph Collection provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, Bermeo, offers breakfast, brunch and lunch. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a bar.
Other perks include:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • Smoke-free property, concierge services and a banquet hall
  • A lift, luggage storage and a reception hall
  • Guest reviews say great things about the helpful staff
Room features
All 325 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with separate baths/showers and hairdryers
  • Flat-screen TVs with digital channels
  • Daily housekeeping and desks

Similar properties

Exterior

Mercure Bilbao Jardines De Albia

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,021 reviews
The price is NZ$174
includes taxes & fees
1 Dec - 2 Dec
Mercure Bilbao Jardines De Albia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bermeo
  • Bistro Bermeo

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Valet parking fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H.BI.00575

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Frequently asked questions

Is Hotel Ercilla de Bilbao, Autograph Collection pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Ercilla de Bilbao, Autograph Collection?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ercilla de Bilbao, Autograph Collection on 30 Nov 2025 start from NZ$217.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Ercilla de Bilbao, Autograph Collection?

Valet parking is available for EUR 25 per day.

What time is check-in at Hotel Ercilla de Bilbao, Autograph Collection?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel Ercilla de Bilbao, Autograph Collection?

Checkout is at noon.

Where is Hotel Ercilla de Bilbao, Autograph Collection located?

Located in Bilbao City Centre, this hotel is within a 15-minute walk of Ensanche, San Mames Stadium and Guggenheim Museum Bilbao. Galeria Bay Salt and Azkuna Zentroa are also within 5 minutes. Indautxu Station is only a 2-minute walk and Moyua Station is 5 minutes.

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Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 904 reviews
Rating 8 - Good. 335 out of 904 reviews
Rating 6 - Okay. 105 out of 904 reviews
Rating 4 - Poor. 46 out of 904 reviews
Rating 2 - Terrible. 12 out of 904 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Nice stay
Stayed 3 nights in Jul 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice rooftop bar, perfect location. The hotel seemed to lose water for an hour or so one morning as we were getting ready (and this wasn’t commented on), but likely a one-off issue, and otherwise was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Layne James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a central part of the city not far fron the plazza moyuo. Easy to get to off the bus from the airport. Also a short 15 min walk to the old town.
Stayed 1 night in Apr 2025

8/10 Good

Reinhold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly personal
Stayed 4 nights in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for many of Bilbao's main attractions. Staff was friendly and helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Location is wonderful. Worth it for the rooftop restaurant.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We always stay there
Stayed 2 nights in Jun 2024

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
Stayed 2 nights in Jul 2024

6/10 Okay

MIchelle

Liked: Cleanliness
Disliked: Property conditions & facilities
The Ercilla was probably once very nice though it is now a bit tired. The hallways are dim, decorated with simple, wrinkled framed posters (the same on each floor), there are signs of wear like doors with broken hinges, and well worm bathrooms. Highlights were the rooftop bar, breakfast though be sure to double check if your breakfast is included. We asked and were told that it was and then we were charged for it. Also the gym is light and airy though not set for those who want a serious workout as the dumbbells only go up to 30 pounds/14kg. And the television didn't allow for chrome casting though it said that it did. Overall it was ok, but we will try to find a nicer hotel for our next visit.
Stayed 3 nights in Jun 2025

10/10 Excellent

Roland

Liked: Staff & service, property conditions & facilities
Super Rooftop Bar, beautiful Sunset
Stayed 3 nights in Jun 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 4 nights in Jun 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in Bilbao

Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Rooftop terrace with nibbles and drinks (and sweet, classic funk music) gave this bar flavour!
Stayed 1 night in Jul 2022

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and ambience of hotel was great. Stairs to go to room was not that good idea. Fire alarm rang about midnight 3 days several times was a disturbance. Other things were quite good including breakfast.
Stayed 8 nights in May 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and comfortable hotel with friendly staff. Spacious rooms, although could do with some additional soundproofing. Hotel was not busy, despite the price for the room which seems to be linked to brand rather than occupancy - may try some of the other options in the area next time. The lobby bar is underutilised / could do with a more inviting set up.
Stayed 2 nights in Jan 2024

8/10 Good

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge was fantastic! She went out of her way to assist with a baggage problem and room. Front desk staff were not friendly.
Stayed 1 night in Sep 2023

6/10 Okay

Mohsen

Liked: Cleanliness, staff & service, amenities
Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days

4/10 Poor

YEOJU

Disliked: Staff & service
The hotel front desk staff took 30 minutes to check me in, and I often saw other guests taking longer. The refrigerator was locked twice and could not be opened, and the second time I gave up trying to get it opened. The front desk staff didn't even know the airport bus schedule, which was obviously available online, and told me to check at the stop.
Stayed 3 nights in Jun 2023

6/10 Okay

Wadid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can pretty much walk everywhere in the city. A little upsetting because it was so hot and the air conditioner in the whole building doesn’t work. When we arrived on Sept 5 we were told it would be fixed by September 6 and nothing was done! Rooms are like a heat box! Finally was able to request a fan for the room so at least we can sleep! Waking up sweaty is horrible! They need to fix that issue. I feel I should have been compensated in some way! They didn’t even tell you that it wasn’t working they just have an answer for everything.
Stayed 2 nights in Sep 2023

4/10 Poor

D

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Meh....

First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
Stayed 5 nights in Aug 2024

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Staff & service

Highs and Lows

Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.
Stayed 2 nights in Dec 2023

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uno de los mejores hoteles de la zona!, el mejor en el price performance?
Stayed 3 nights in Oct 2025

10/10 Excellent

Chara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felicidades excelente todo
Stayed 3 nights in Oct 2025