Desk, laptop workspace, soundproofing, free WiFi

Reviews of BYPILLOW San Mamés

2 out of 5
BYPILLOW San Mamés
Luis Briñas No. 15, Bilbao

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 128 reviews" "
Rating 8 - Good. 49 out of 128 reviews" "
Rating 6 - Okay. 16 out of 128 reviews" "
Rating 4 - Poor. 4 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Easy and convenient location. Staff was very helpful
Stayed 2 nights in May 2024
Response from BYPILLOW San Mamés team on 10 May 2024
We're glad to hear you found our location convenient and our staff helpful! Thank you for taking the time to share your feedback. If you have any further comments or suggestions, please feel free to let us know. We hope to welcome you back again soon!

8/10 Good

Bruce

Travelled with partner
Liked: Amenities
Great access to bus station, and bus to airport. Very friendly, dark and quiet for sleeping, little extras in the room.
Stayed 1 night in Apr 2024
Response from BYPILLOW San Mamés team on 22 Apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location and the little extras we provide in the room. Ensuring a comfortable and peaceful stay is always our priority. We hope to welcome you back again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Equipo BYPILLOW San Mamés on 11 Mar 2024
Agradecemos sinceramente tu calificación positiva. Nos alegra saber que tu experiencia en nuestro alojamiento fue satisfactoria.Estamos comprometidos en brindar un servicio excepcional, y tu opinión es fundamental para nosotros. Si en el futuro decides visitarnos nuevamente o si tienes algún comentario específico que desees compartir, estaremos encantados de recibir tus sugerencias.¡Muchas gracias por habernos elegido para tu paso por Bilbao!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you I had a great stay
Stayed 1 night in Feb 2024
Response from BYPILLOW San Mamés team on 28 Feb 2024
We're delighted to hear that you had a great stay with us. If you ever find yourself back in the area, we'd love to welcome you again. Thank you very much for choosing us for your stay in Bilbao! Safe travels and all the best!

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from a slight hiccup on our arrival, everything was superb with our stay here. Great size rooms with fantastic access to either buses, metro or trams easily under 5 minutes walk away. Really happy with our stay here and would definitely recommend. As they mention no food options in house but plenty in the vicinity
Stayed 3 nights in Jan 2024
Response from BYPILLOW San Mamés team on 25 Jan 2024
Thank you for sharing your feedback. We're pleased to hear that, apart from a slight hiccup on your arrival, everything during your stay was superb. It's great to know that you enjoyed the spacious rooms and the fantastic accessibility of the location.We appreciate your recommendation and are delighted that you were happy with your stay. If there's anything specific from your arrival that we can address or improve upon, please feel free to share. We hope to welcome you back in the future for another positive experience. Thank you!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel right by the San Mames stadium. Easy to leave luggage before check-in (opens at 2pm), and after check out (until 11pm). Clean room, comfy bed. Surrounded by loads of cafes and restaurants on nearby street. Pleasant walk to the old town but about 25mins away so wouldn't appeal to some people.
Stayed 4 nights in Nov 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you for sharing your positive experience at our accomodation. We're delighted to hear that you enjoyed your stay at BYPILLOW San Mamés and found our location near the San Mamés stadium convenient. It's great to know that you appreciated our luggage storage options, the cleanliness of the room, and the comfort of the bed.We're also pleased that you explored the nearby cafes and restaurants, creating a pleasant and convenient environment for your visit. While the walk to the old town may take around 25 minutes, we're glad to hear that it was an enjoyable experience for you.We appreciate your feedback and hope to have the pleasure of welcoming you back on your future visits to Bilbao. Thank you!

6/10 Okay

johannes

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from BYPILLOW San Mamés team on 15 Jan 2024
Thank you for taking the time to provide us with your feedback. We appreciate your honesty in sharing your experience with us.We're sorry to hear that your stay fell short of expectations, and we would like to extend our sincere apologies for any inconveniences you may have encountered. Your feedback is valuable to us as it helps us identify areas for improvement.If there are specific aspects or issues that you would like to highlight or discuss further, please feel free to provide more details. We are committed to addressing any concerns and making the necessary improvements to enhance the overall guest experience.We hope you'll consider giving us another opportunity in the future to provide you with a better stay. If you have any further comments or suggestions, please don't hesitate to share them.Thank you for choosing us and we hope to have the chance to welcome you back for an improved experience.

10/10 Excellent

Gilbert

Stayed 2 nights in Oct 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you very much Gilbert for your review about our accommodation! We are delighted to kwow your stay was pleasant. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share. We appreciate your feedback, and it helps us strive for continuous improvement.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing us!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you very much Jonathan for your review about our accommodation! We are delighted to know your stay was pleasant. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share. We appreciate your feedback, and it helps us strive for continuous improvement.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing us!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you for taking the time to share your feedback and for giving us a rating of 8/10. We're pleased to hear that you had a positive experience during your stay. If there are any specific areas where we can improve and earn a higher rating in the future, please let us know. We value your input and hope to welcome you back for an even better experience. Thank you!

10/10 Excellent

GRACE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altho the hotel is on the 2nd fl of the building (one above the ground floor) and doesn't open until 2pm for check-in, they have a locker area to secure luggage upon arrival, it's convenient. Front door and elevator have codes provided one day prior to arrival with detailed info. Front desk staff (Jessica) was excellent and helpful, fluent in English and extremely kind. We apprec your help Jessica! room is not big but very clean, water pressure excellent. Soap/basic coffee & tea, towels all great. Area next to a subway stn, stadium and 20 mins walk fr Guggenheim Museum, great location. Will definitely return!
Stayed 1 night in Sep 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you for taking the time to share your detailed and positive feedback about your recent stay at our accomodation Grace. We are thrilled to hear that you had a convenient and enjoyable experience.It's wonderful to know that our locker area for securing luggage, convenient check-in process, and the assistance provided by Jessica at the front desk contributed to making your stay pleasant. We will be sure to pass along your kind words to Jessica, and we are grateful for the recognition of her excellent service.We are delighted that you found the room clean, with good water pressure, and appreciated the amenities provided. It's also great to hear that our location near the subway station, stadium, and within walking distance to the Guggenheim Museum suited your needs.We look forward to welcoming you back on your next visit, and we appreciate your loyalty. Thank you very much for choosing us!

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location as we was travelling to San Sebastián the next day via the coach, the station was less then a 5 minute walk to the bus depot. Reception team were great and friendly and local information at hand.
Stayed 1 night in Aug 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our location to be perfect for your travels, especially being close to the bus depot for your journey to San Sebastián. It's wonderful that you had a positive experience with our reception team and found the local information helpful.We appreciate your kind words and hope to welcome you back on your next visit to the area.Safe travels!

10/10 Excellent

Evelyn

Liked: Amenities
Everything was great. The single room had fridge and even iron. Every day they leave you courtesy biscuits and water. The location is good the metro is one block away and the historical center is about 20 minutes walking.
Stayed 2 nights in Jul 2023
Response from BYPILLOW San Mamés team on 31 Jul 2023
Dear Evelyn, thank you very much for your comment and positive review about our accommodation. We are very happy to know that you enjoyed your stay with us and we thank you for highlighting the location and equipment of the room. We hope to see you again when you visit the city in the future. Thank you very much for choosing us for your stay in Bilbao!

10/10 Excellent

Wayne Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BYPILLOW San Mamés team on 31 Jul 2023
Dear Wayne Edward, thank you very much for your comment and positive review about our accommodation. We are very happy to know that you enjoyed your stay with us. We hope to see you again when you visit the city in the future. Thank you very much for choosing us for your stay in Bilbao!

10/10 Excellent

Antony

Stayed 1 night in Jul 2023
Response from Equipo BYPILLOW San Mamés on 31 Jul 2023
Apreciado Antony, muchísimas gracias por tu comentario y valoración positiva de nuestro alojamiento. Nos alegra enormemente saber que has disfrutado de tu estancia con nosotros. Esperamos verte de nuevo en una futura ocasión que visites la ciudad. ¡Muchísimas gracias por habernos elegido para tu paso por Bilbao!

10/10 Excellent

Cristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, clean rooms, fridge, iron, ironing board, everything you could want! Lovely stay
Stayed 7 nights in Jun 2023
Response from BYPILLOW San Mamés team on 31 Jul 2023
Dear Cristoffer, thank you very much for your comment and positive review about our accommodation. We are very happy to know that you enjoyed your stay with us and we thank you for highlighting the cleanliness and equipment of the room. It has been a pleasure to have you in our accommodation and we hope to see you again when you visit the city in the future. Thank you very much for choosing us for your stay in Bilbao!

8/10 Good

Neven

Stayed 2 nights in Jun 2023
Response from BYPILLOW San Mamés team on 31 Jul 2023
Thank you for your review about our accommodation. We are very happy to know that you enjoyed your stay with us and we hope you have enjoyed the city in the same way. We hope to see you again when you visit the city in the future. Thank you very much for choosing us for your stay in Bilbao!

8/10 Good

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, friendly and helpful staff, easy check-in and out, comfortable beds. Great that there was a ketlle, ciffee and tea in the room as well as the fridge. The only minus is that in case of loud guests, noise from other rooms and the corridor can be heard.
Stayed 2 nights in Apr 2023
Response from BYPILLOW San Mamés team on 15 Jan 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our accommodations' location convenient, our staff friendly and helpful, and the check-in and check-out process easy. We're also pleased that you appreciated the comfort of our beds and the amenities in the room, such as the kettle, coffee, tea, and fridge.We understand that noise disturbances can impact the overall experience, and we apologize for any inconvenience caused. We'll certainly look into ways to minimize noise and ensure a more peaceful environment for our guests.Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. If you have any additional suggestions or specific preferences for your next visit, please feel free to let us know.Safe travels, and we look forward to hosting you again!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a Great Stay
Enjoyable 2 days spent at this small hotel. It was perfectly located for our short stay next to the San Mamés Stadium and within walkable distance of the Old Town and all the main sights in beautiful Bilbao. Our triple room was very clean, modern and comfortable albeit fairly small. Would stay here again
Stayed 2 nights in Apr 2023
Response from BYPILLOW San Mamés team on 15 Jan 2024
Thank you for choosing to stay at our accommodation and for taking the time to share your experience. We're thrilled to hear that you enjoyed your two-day stay with us and that our location near San Mamés Stadium and within walking distance of the Old Town suited your needs.We're delighted that you found your triple room clean, modern, and comfortable, despite its size. We appreciate your positive feedback, and it's wonderful to know that you would consider staying with us again.If you have any specific preferences for your next visit or if there's anything else we can do to make your stay even more enjoyable, please feel free to let us know.Thank you for your recommendation, and we look forward to welcoming you back for another great experience in Bilbao.

10/10 Excellent

Marcelo

Stayed 1 night in Apr 2023
Response from Equipo BYPILLOW San Mamés on 16 Jan 2024
¡Gracias por tu calificación perfecta de 5/5! Nos llena de alegría saber que tu experiencia fue excelente. Estamos comprometidos en ofrecer un servicio de calidad y comodidades para nuestros huéspedes. Siempre serás bienvenido aquí, y esperamos tener el placer de atenderte en futuras ocasiones. ¡Gracias por elegirnos y por compartir tu satisfacción con nosotros!

10/10 Excellent

ANGELA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my brief stay at San Mames bypillow. The hospitality of the staff was what I enjoyed most. The room was clean and space sufficient. Keep it up. I would go back the next time I visit Bilbao.
Stayed 4 nights in Feb 2023
Response from BYPILLOW San Mamés team on 15 Jan 2024
Thank you for choosing San Mames by Pillow for your stay, and we appreciate your positive feedback! We are delighted to hear that you enjoyed our hospitality, found the room clean, and the space sufficient for your needs.It's fantastic to know that you would consider coming back for your next visit to Bilbao. We look forward to welcoming you again and providing another enjoyable experience.If you have any specific suggestions or preferences for your next stay, please feel free to let us know. We aim to make each guest's stay as comfortable and memorable as possible.Safe travels, and we hope to see you again soon!

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2022
Response from BYPILLOW San Mamés team on 16 Jan 2024
Thank you for your feedback and frating. We appreciate your input, and if there are specific areas where we can improve, please feel free to share your thoughts. We are committed to providing the best possible experience for our guests and value your insights. We hope to have the opportunity to better meet your expectations in the future. Your feedback is instrumental in our ongoing efforts to enhance our services. Thank you for choosing us.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Basic, but clean hotel
Stayed 2 nights in May 2022
Response from San Mamés by Pilllow on 22 May 2022
Thank you for your comment and review about our accommodation. We appreciate you have highlighted the location and cleanliness. We hope you have enjoyed your stay, as well as the visit to the city. Thank you for choosing us for your stay in Bilbao!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2022
Response from San Mamés by Pilllow on 22 May 2022
Thank you for your review about our accommodation. We hope you have enjoyed your stay, as well as the trip to the city. Thank you for choosing us for your stay in Bilbao!

6/10 Okay

Angelica, Rancho Cucamonga

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Really good location. Very poor customer service. I let them know I’ll be arriving 7 am, so they provided me a code to have access to the hotel and the room, but the code never worked. I had to wait more than 2 hours to finally find a cleaning staff person who helped me calling someone so I could get into my room. They just said the code expired.
Stayed 2 nights in Mar 2022
Response from San Mamés by Pilllow on 22 May 2022
Thank you for your comment and review about out accommodation. We did not recieve any message from you, letting us know that you were arriving at 7 a.m. Otherwise, we would have informed you it was not possible, as our reception and check-in hours are from 14:00h (2 p.m.) until 06:00 next day (6 a.m.). In fact, you can check this information prior to make any reservation. We hope you enjoyed your visit to Bilbao.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The stay was good, comfortable bed, nice room and bathroom. Good value for the money i paid. Also it was very convenient being near the bus station
Stayed 1 night in Dec 2021
Response from BYPILLOW San Mamés team on 16 Jan 2024
Thank you for your feedback! We're delighted to hear that your stay was good and that you found the bed comfortable, room and bathroom nice. It's great to know that you found the value for money satisfactory. We're glad the proximity to the bus station was convenient for you. If your travels bring you back this way, we'd be happy to welcome you again. Safe travels, and thank you for choosing us!

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located - bus station
Friendly staff Near bus station (airport bus) Coffee and restaurants nearby Basic comfort
Stayed 1 night in Dec 2021
Response from BYPILLOW San Mamés team on 16 Jan 2024
Thank you for taking the time to share your feedback! We're pleased to know that you found our location convenient, especially being near the bus station. It's great to hear that the staff was friendly, and you appreciated the proximity to coffee shops and restaurants. We aim to provide a comfortable stay, and your mention of basic comfort is valuable to us. If there's anything specific you feel could enhance the comfort of your stay, we'd love to hear more. We appreciate your choice to stay with us, and we hope to welcome you back in the future! Safe travels!

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and conviently (bus) located
Friendly reception Convenient near the bus station. Coffee places, pubs, and shops nearby. As described in pictures.
Stayed 1 night in Aug 2021
Response from BYPILLOW San Mamés team on 16 Jan 2024
We're thrilled to hear about your positive experience! Thank you for highlighting our friendly staff, cleanliness, and convenient location near the bus station. It's great to know that the surrounding area added to your overall satisfaction. We strive to ensure our accommodations match the descriptions in pictures, and we're pleased that you found it accurate. If your travels bring you back, we look forward to hosting you again. Safe travels, and thank you for choosing us!

8/10 Good

Armand

Stayed 2 nights in Jul 2021
Response from BYPILLOW San Mamés team on 16 Jan 2024
Thank you for your rating. We appreciate your feedback, and we're glad you chose to stay with us. If there are specific aspects of your experience that you would like to share or any areas where we can improve, please feel free to provide more details. Your input is valuable to us, and we hope to have the opportunity to enhance your experience in the future. Thank you for being our guest!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jessica on 10 Mar 2020
Apreciado cliente, muchísimas gracias por su valoración de nuestro alojamiento. Nos alegra enormemente saber que disfrutó durante su estancia. Esperamos que, igualmente, haya disfrutado de la ciudad. ¡Muchas gracias y hasta pronto!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Bilbao
Really friendly staff & great location.
Stayed 2 nights in Jun 2017

8/10 Good

Hung

Liked: Cleanliness, staff & service, room comfort
Location very good. Near Termibus & San Mames metro station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, relaxing and central.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lillian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay, next to bus terminal
Great 24 hours reception service for late check-in and really close to the bus terminal as we only stayed for one night to then catch the bus to San Sebastian. Room was decent and the shutter was really good for keeping the room dark. Not much restaurants and shops nearby however so have to walk closer to town centre. They were also great for us leaving luggage with them after check-out which was convenient.

8/10 Good

L Y D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was very good situated in a lively neighborhood with even livelier neighborhoods in walking distance. Near bus and Metro stations. Near supermarket, Café, bars etc. Very good room staff. Room walls are okayish isolated. Detergent in bath smells not good, whole bath smells Like it. They do have shsmpoo etc. though you may want to bring your own Shampoo etc.
Stayed 7 nights in May 2024

10/10 Excellent

José leonarod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Equipo BYPILLOW San Mamés on 22 Feb 2024
Agradecemos sinceramente tu positiva valoración sobre nuestro alojamiento. Nos complace saber que tu experiencia fue satisfactoria y que disfrutaste de tu estancia.Nuestro objetivo es siempre brindar a nuestros huéspedes una experiencia inolvidable, y saber que cumplimos con tus expectativas nos llena de satisfacción. Apreciamos tu tiempo para compartir tus comentarios y esperamos tenerte de nuevo como nuestro huésped en el futuro.Si hay algo específico que destacarías o alguna sugerencia para mejorar aún más, no dudes en hacérnoslo saber. Estamos aquí para asegurarnos de que cada estancia sea excepcional.¡Gracias por elegirnos y por compartir tu experiencia!

10/10 Excellent

julien

Stayed 2 nights in Feb 2024
Response from BYPILLOW San Mamés team on 14 Feb 2024
Nous vous remercions infiniment pour votre évaluation parfaite ! Nous sommes ravis de savoir que votre séjour parmi nous a été à la hauteur de vos attentes. Votre satisfaction est notre priorité absolue, et nous sommes enchantés d'avoir pu contribuer à rendre votre expérience aussi agréable que possible. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Merci de nous avoir choisis et de partager votre expérience positive !

10/10 Excellent

Olatz

Liked: Cleanliness, staff & service, property conditions & facilities
Muy correcto en todos sus aspectos. Lo único que nos decepcionó un poco, las vistas al patio interior.
Stayed 1 night in Feb 2024
Response from Equipo BYPILLOW San Mamés on 14 Feb 2024
Agradecemos tus comentarios y nos complace saber que en general tu estancia fue satisfactoria Olatz. Lamentamos que las vistas al patio interior no hayan cumplido tus expectativas y te hayan decepcionado un poco. Entendemos lo importante que son las vistas para disfrutar completamente de tu experiencia. No obstante, queremos recordarte que este punto está indicado. Apreciamos que hayas elegido quedarte con nosotros y esperamos tener la oportunidad de recibirte nuevamente. ¡Muchas gracias!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you so much for your wonderful feedback! We're also pleased that you had positive stay in our accommodation. If there's anything specific that you loved or any suggestions you have for improvement, please feel free to share. We appreciate your review and hope to have the pleasure of hosting you again in the future. Thank you for choosing us!

10/10 Excellent

Sebastiao

Stayed 1 night in Nov 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you so much for your wonderful feedback! We're pleased that you had positive stay in our accommodation. If there's anything specific that you loved or any suggestions you have for improvement, please feel free to share. We appreciate your review and hope to have the pleasure of hosting you again in the future. Thank you for choosing us!

8/10 Good

Isabel

Liked: Cleanliness, staff & service
Todo genial salvo que mi habitación olía mucho a alcantarilla
Stayed 2 nights in Nov 2023
Response from Equipo BYPILLOW San Mamés on 8 Jan 2024
Gracias por compartir tus comentarios Isabel. Nos alegra saber que, en general, has disfrutado de tu estancia. Sin embargo, lamentamos escuchar sobre el problema del olor de los desagües. Tomamos en serio cualquier problema que afecte la comodidad de nuestros huéspedes. Vamos a investigar y abordar la cuestión del olor para asegurarnos de que no vuelva a ocurrir. Agradecemos tu paciencia y comprensión. Si hay algo más en lo que podamos mejorar o si necesitas algo específico, por favor, háznoslo saber. Valoramos tu elección de hospedarte con nosotros y esperamos tener la oportunidad de recibirte nuevamente en el futuro. ¡Gracias!

10/10 Excellent

Aleksei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you very much Aleksei for your review about our accommodation. We are glad to know that you enjoyed your stay with us and we hope that you also enjoyed the city. Thank you very much for choosing us for your stay in Bilbao!

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Je recommande vivement cet hébergement. Proche de la gare routière moins de 2mn à pieds et surtout proche du stade. La personne à l'accueil parle français et est très sympathique. Chambre avec plateau café et thé (nous avons apprécié les bonbons pour halloween), coffre et fer à repasser avec planche. Lit confortable avec grands oreillers, sdb spacieuse avec sèche-cheveux. Chambre très propre et le prix est que correct. Si vous cherchez un super hébergement sans trop dépenser foncez ! Merci à toute l'equipe tout était parfait 👍
Stayed 2 nights in Oct 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive avec nous. Nous sommes ravis d'apprendre que votre séjour à San Mamés By Pillow a été agréable et que vous avez apprécié notre emplacement proche de la gare routière et du stade. C'est également un plaisir de savoir que notre personnel à l'accueil a contribué à rendre votre séjour encore plus agréable et que vous avez trouvé la chambre bien équipée avec des installations telles que le plateau de café et thé, le coffre-fort et le fer à repasser.Votre recommandation chaleureuse signifie beaucoup pour nous, et nous sommes ravis que vous ayez trouvé notre hébergement à la hauteur de vos attentes en termes de propreté, de confort et de rapport qualité-prix.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Bilbao. Merci!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Equipo BYPILLOW San Mamés on 8 Jan 2024
Agradecemos sinceramente que hayas compartido tu experiencia y nos alegra saber que tu estancia fue positiva. Si hay algún aspecto específico que podamos mejorar para merecer una puntuación más alta en el futuro, no dudes en hacérnoslo saber. Muchas gracias por habernos elegido para tu paso por Bilbao.

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD AND TOP NOTCH VALUE FOR MONEY
Stayed 2 nights in Oct 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a very good experience at our establishment and found it to be top-notch in terms of value for money. Providing excellent value and a positive experience for our guests is one of our main goals.If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share. We appreciate your feedback, and it helps us strive for continuous improvement.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you!

8/10 Good

Maria Dolores

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve cuatro noches en una habitacion individual con cama de 90 con dos almohadas, una mas dura y otra blanda. Pequeña pero con detalles como hervidor de agua, botella de agua, infusiones pastas y bolsitas de te o cafe. Con tabla de planchar y plancha. Y baño completo ennla habitacion. Personal muy amable.
Stayed 3 nights in Sep 2023
Response from Equipo BYPILLOW San Mamés on 8 Jan 2024
Agradecemos sinceramente que te hayas tomado el tiempo para compartir tu experiencia durante tu estancia de cuatro noches en nuestro alojamiento. Nos complace saber que disfrutaste de tu habitación individual, con detalles como el hervidor de agua, la botella de agua, las infusiones, las pastas y las bolsitas de té o café. También nos alegra saber que encontraste útiles los servicios adicionales, como la tabla de planchar y la plancha, así como el baño completo en la habitación.Es un honor recibir tus elogios hacia nuestro personal amable. Hacer que nuestros huéspedes se sientan bienvenidos y cómodos es nuestra principal prioridad.Esperamos tener el placer de darte la bienvenida de nuevo en el futuro y te agradecemos por elegirnos como tu opción de alojamiento en Bilbao. ¡Muchísimas gracias!

10/10 Excellent

Johanna Gerarda

Travelled with family
Liked: Cleanliness, staff & service
Goede lokatie vlakbij metro-, bus- en treinstation. Goede bedden en schone kamers. Wel heel klein met 2 twijfelaars. Zeer vriendelijk en behulpzaam personeel.
Stayed 3 nights in Sep 2023
Response from BYPILLOW San Mamés team on 8 Jan 2024
Thank you for taking the time to share your experience at our accommodation. We're glad to hear that you appreciated our convenient location near the metro, bus, and train stations, as well as our comfortable beds and clean rooms. We also appreciate your kind words about our friendly and helpful staff.We understand that the room size may have felt small with two smaller beds. Your feedback is valuable to us, and we'll use it to continually improve our services.We hope to have the pleasure of welcoming you back in the future. Thank you for choosing our accommodation.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, but finaly too expensiv.
Stayed 1 night in Sep 2023
Response from BYPILLOW San Mamés team on 15 Jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty in providing a rating and your insights on the overall experience.We're glad to hear that your stay was okay, though we regret that you found the pricing to be higher than expected. We understand that value for money is crucial, and we continually review our pricing to ensure it aligns with the quality of service and amenities we offer.Your feedback is important to us, and we'll take it into consideration as we strive to make adjustments and improvements. If there are specific aspects or areas where you believe we can enhance the value of our services, please feel free to share more details.Thank you for choosing us for your stay in Bilbao and we hope to have the opportunity to welcome you back for an improved experience. If you have any further comments or suggestions, don't hesitate to let us know. Thank you!