4/5 Good
Verified traveller
9 Feb 2020
Disliked: Room comfort
Nice resort but not that perfect for its level.
I booked a beachfront villa for 4 nights. Overall is good, but not perfect as it should be for the level of Conrad. The staff was kind but check-out staff was lack of time and queue management.
What a disappointment is if you booked your stay from any third-party, you will not eligible for HHonor both your accommodation cost as well as your spending at the property. No points from accomodation cost is OK but spending at the hotel without no points in return is not acceptable, of course, it's their policy.
The beachfront villa is nice, only problem is air-conditioning is not well maintained, that cause the high humidity in the room during the night and the floor wet.
If you expect luxury relaxation, this resort meets your requirement, if you expect to see the coral, fish, snorkeling without buying extra excursion, sorry, all corals are completely gone and not much fish there.
Stayed 4 nights in Sep 2019