Electronic room booking facility allowed error in room booking in as much that I had booked and paid for 8 nights but on night 6 my room was erroneously reallocated and someone used their new key card to access my room. Had I not been in the room at the time it could have been difficult due to potential theft. However, I was in the room so was able to prevent new couple accessing. However, this highlighted problem in electronic booking programme. When I liaised with receptionist, he was apologetic and said he would contact manager etc, but for myself a middle aged single lady I felt unsafe in my room for the rest of my stay as I knew my room could be reallocated on the electronic system. So I had to sleep with the chair against the door thinking that if someone tried to enter the chair moving would wake me.So you sleep less well than if you know you are secure. The manager never got back to me with a better apology and anyone can apologise, its an empty gesture. Whereas had they offered me £100.00 I would have felt better. Will not be using that hotel again due to this. Plus I had to pay for my 8 nights in advance which means the customer looses any power to complain about poor outcomes/situations/dissatisfactions. This is all to do with electronic checking in, i.e. using less man labour = money saving. Next time I book a hotel I will only pay on checking out.
Wifi was also inadequate.Kept dropping out. After 9pm couldn't use it,as so poor.