Bensonhurst Hotels, New York

"Water pressure was poor, room smelled like cigarettes (and I don’t smoke) and got worse anytime the air or heat was turned on, and bed was hard & uncomfortable. While it visually appealing, it was an uncomfortable stay. Also, my check-in was at 3p but room wasn’t ready until 5:00p."

"Q"

"Can't beat the location! Double rooms were tight but we didn't spend much time in them. The food options in the lobby were impossible to get into in the mornings so we ended up having breakfast elsewhere."

"I had a mixed experience at Hotel St. James. On the positive side, the hotel was clean, and every staff member I interacted with was friendly and helpful throughout my stay. The location is definitely a major highlight, just half a block from Times Square, which made it incredibly convenient for getting to shows and exploring the city. That said, the room itself had some significant comfort issues. The temperature was difficult to deal with. It felt hot and stuffy the entire time, and there was no thermostat or any way to control it. The shower was also frustrating, as the water temperature constantly shifted from hot to cold every few seconds, no matter how I adjusted the knobs. Overall, the location and staff were great, but the lack of temperature control made it hard to fully enjoy the stay. I kept reminding myself that I was in NYC for the experience, not the hotel."

"Room and bathtub are not so clean."

"No pool"

"The only downside is that it takes a long time in the elevator."

"As soon as we entered the hotel there was a friendly person to help us with our luggage. A helpful and friendly person to check us in and tell us all about the perks. "

"The property is in ok conditions. I was very bithered when my room did not get serviced and staff coukd not explain why the cleaning crew missed my room."