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"Facility is 4.5 or 5 star. Management questionable. No real how water for the showers. Could not use pool for two days due to poor water clarity. No signs on this either! "

"Good food court opposite hotel. Can walk to it."

"Great resort "

"good layout, helpful staff"

"Professional hospitality, staffs are all top rated trained in manners and helpfulness. Beautiful, clean, spacious and well maintained rooms and facilities. Breakfast quality and staff services are 5 stars."

"We enjoyed our second stay at this resort. The staff were friendly and helpful! We enjoyed the two pools. Room was clean, and comfortable.. We will be back to this Shangri-La hotel in November.."

"Excellent location. Close to a mall and lots of restaurants."

"Rooms are a bit dated (compared to the pictures shown) but generally okay for a comfortable stay. Housekeeping is done everyday so you get fresh towels and sheets daily. Location-wise is central and convenient, and across from 1st Avenue Mall which is great if you need anything."

"Staff were extremely helpful."

"Great hotel"

"Good place to stay"

"Great stay Great food Helpful staff"

"Friendly staff "

"Room was comfortable and the staff very professional, efficient and helpful. "

"Clean stylish and ultra large room, good breakfast, friendly staff at breakfast, convenient location"

"value for money, superb location, two large shopping malls nearby"

"Beautiful property with very clean rooms and lovely staff who are very pleasant and ready to provide assistance whenever needed. If I ever return to Penang, I certainly would stay here again!"

"Great location, rooms spacious and quiet, breakfast was great and staff fantastic!"

"Excellent Suit room, pool facility, Spa is awesome"