4/10 Poor
Verified traveller
1 Nov 2014
Disliked: Staff & service, property conditions & facilities
Not What it Claims to Be
Let me start by offering a major caveat. The first three days we were at the hotel, the hotel was cleaning up from having its compound flooded. It was not obvious how rare an event or happens frequently due to poor construction. Had the hotel done anything to admit that it was having difficulty or to try accommodate the great inconvenience caused by the number of services made unavailable due to the flooding, I would likely rate the resort higher.
Cons:
-The construction, as noted above, is of fairly low quality. After what seemed like heavy rain, there were buckets all over the lower two floors. The spa, indoor pool. patisserie, kids club, reception, were all closed for at least one day, several longer, the patisserie and reception never opened back up. The shower in our room flooded with every use. The drain was much higher than the lowest point in the shower and after a couple of minutes, it would flood the rest of the bathroom.
-The staff are fairly mediocre. I think this is likely poor management and training. The people at the reception were unhelpful any time we approached them. Room service didn't answer. There is no concierge service. The only help is a private taxi service with a desk in the lobby. They charged 100 euro to go anywhere.
-Note that the website uses architectural renderings instead of real pictures. The place is not as nice as the renderings.
-The kids club was staffed by a single, mostly inattentive (overworked and under-motivated) person.
