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"very good hotel and helpful staff"

"Hotel was clean and well maintained. The room was also clean and spacious. The partial view of the sea was also great and the pool and beach amenities were excellent. The buffet was delicious with a huge selection."

"Currently here again in Masmavi - our 8th visit. Can't wait to book again next year. The hotel, the food and everyone that works in Masmavi have made our holiday amazing again! Special shout out to Guest Relations Ulas Yaman and Serdar who were super efficient and any issues resolved immediately. The two tennis coaches were simply fantastic - Emre and Engin. Their tennis lessons are of a very high standard and off the court they're the nicest guys you could meet. And lastly our lovely room maid Ozlem - very efficient and friendly - never stops smiling. We will definitely be back next year - thank you Masmavi!"

"Great hotel with nice heated pools, aquapark and restaurants. Food is truly amazing. We choose pool room and have 2 kids and I don’t recommend these rooms if you have kids. The hotel is huge and hard to walk to pools, beach and other areas from these rooms. Buggies are not available all the time. In fact, for 2 days we couldn’t catch a buggy without waiting at least 20 mins. Other staff helped us a few times to get around and they also helped us complain about this. Next days buggies were fast and efficient. Also, our room pool was not clean when we arrived, next day we asked for it to clean and it was taken care of. Overall great hotel and highly recommend but we had room specific issues. I wouldn’t choose this kind of room again with my kids."

"Good hotel for children"

"The resort itself is amazing. Staff is great too! But here comes the issues - extremely loud environment, unruly children running around(I have a 6 year old boy, but he has never been allowed to act like all other children), no adult supervision until early morning hours, security doesn’t do anything, parents don’t care! The parents drink until 3 am and shout, not talk in the common areas. The disco music is extremely loud, windows and walls are thin! And around 3 am when you think that you can get sleep the cleaning crew starts moving tables and the sound is horrible! Air conditioning is set to 23 C and you can’t adjust it lower. It’s monitored and managed by guest relations. Get a higher floor room not over pool to avoid the disturbance. The food is so so. Don’t even waste your time with the A La Cart restaurants especially the Asian one - you will be waiting for something that has nothing to do with sushi or Mongolian beef, tasteless small portions. You are better off eating at the Sunset main buffet style restaurant. Variety is ok. The other good restaurant is the 24/7 one in the end of the resort Waterworld. Coffee shop and patisserie’s are good. The beach is so so - has some rocks in the beginning and sand afterwards. Very small! The pool facilities are great - they get very crowded and people are keeping sun lounges from 8 am with their towels. The best part of our trip was the spa center - amazing massage options and facials. Old town Side is a must visit!"

"Gulcan is an amazingly wonderful woman. We only wanted her to prepare our meals. She gave my daughter the confidence to try her first Turkish words. I went to Gulcan every day to learn a new word and practice the few I know."

"Fantastic hotel especially for young children"

"Yes "