Chaoyang Hotels, Beijing

"Wonderful staff but the property needs a facelift!! Lots worn and tear.. definitely not a five stars hotel! Quite disappointing! "

"Near the Beijing embassy area. Hence very quiet at night. Good for a restful sleep. Not far from Beijing central area like palace. Staff are knowledgeable. Advised us on how to get palace tickets as we did not rebook online and online tickets were sold out on the day we wish to visit. Decent breakfast buffet. Rooms are big. Provide turn-down service and gave us eye masks! "

"Not as advertised "

"Nice hotel. Very spacious room. Breakfast was great with a lot of varieties. Only negative it was not cool enough in the room. Thermostat set at 23-25 Celsius. "

"How in the world is this a 5-star hotel?!! The room (city view king bed) was not bad. However, everything was a bit of a challenge to figure out-for starters, the doors do not even have handles. I thought my key card did not work but as it turned out, I didn't push the door hard enough to open it. Just give me a door handle already. Also, above all else, the breakfast was a HUGE disappointment. The selection was PATHETIC. There was not a single hot dish with protein/meat in it. Steamed items were lukewarm at best. None of the dim sum/bao type stuff tasted like they had any meat in them, or any flavor. If you're used to a high protein low carbs diet, then you're SOL. Service was almost non-existent. You could have a stack of dirty plates on your table and nobody would come around to clean them up. The gym was small but adequate with free weights, but it was not open 24/7. The best things about this hotel was the large bathroom, the filtered drinking water, the towel warming rack, and ice available at breakfast buffet (you'd be surprised that it's almost impossible to get ice in China). The worse things are the breakfast buffet and service, the inflexible room light control design, and the lackluster ambience for a 5-star hotel. Comparing to the Pudong Shangri-la we stayed at in Shanghai, this place is barely 3.5 stars in every aspect. I chose this one because of the location (near my relatives) and the raving reviews of the breakfast buffet but I am extremely disappointed."

"Hotel was lovely and so was the staff ! Needed additional laundry detergent for the machine and asked at the reception and no problem at all, always had new water bottler an new/clean items at the room. "

"Amazing hotel a lot of amenities "

"The hotel is clean, and the housekeeping service was wonderful. Our room was always organized and cleaned when we returned each day. The staff across all departments were incredibly friendly and welcoming."

"This is not at the usual standards of a US 4 seasons. More like a 3 star US hotel."