2/10 Terrible
Manjit
11 May 2024
Other than the location, this was the absolutely worse hotel I have ever stayed in Europe or anywhere else in the world! The room was so filthy that I don’t know where to begin. The AC Unit wasn’t working, the bedding wasn’t clean, there was mould everywhere in the bathroom and the window latch the bathroom was broken and there was no fan. One of the pillow covers looked like it had blood stain and the pillow inside was yellow and dirty. I asked the front desk person to come and look at the AC and the bedding. Instead of apologizing, the clerk put duct tape on the broken slot where the door FOB is supposed to insert into to start the AC. Said that maintenance would come and fix it but nobody showed up. She then said that there’s nothing wrong with the pillow stain which was shocking to hear. I took pictures as proof. We had paid for a superior room but that wasn’t the room we were given. This isn’t a 3 star let alone a 1* hotel. We’re so disappointed by our stay and would have expected Expedia to warn members before booking. The only good part was Milan (sp?) the day front desk manager.
Manjit
Stayed 1 night in May 2024