Badgerys Creek Hotels, Sydney

"Self service check-in with little interest in the process from staff ( none in attendance at desk) What hotel doesn’t even offer bottled water ???? "

"On arrival everything was great. Staff at the reception were welcoming, got a recommendation for dinner and the room was perfect. The bed was also exceptional. I can't fault it. The exit was not so easy. The sensor to open the rollerdoor just wouldn't work. The driveway was on an incline so here I am going up and down trying to find the sensor in a concrete floor with no luck at all. I called reception and said I was trapped. A young man answered and said 'hold on a minute' then hung up on me. I waited a minute or 2 and no one came out so I called back. While the phone was ringing I see a man walk out and open the rollerdoor. He didn't hang around though it would have been nice if he said something. I found this extremely rude."

"Exceeded our expectations, customer service was great. Room was presented well and appropriately resourced. Great range of on-site restaurants, cafes and entertainment options. "

"Ample parking, friendly staff, clean rooms. not bad for short stays. "

"Rooms were clean but the outdoors and the area is questionable "

"Clean and comfortable, would stay again. "

"Did not use the bar or gym "

"Everything was really good except the wifi. Kept disconnecting in our room."

"Very disappointing experience. I always use the “parking” filter when booking and expect results to reflect properties with reasonably available parking for guests. If parking is limited, this should be clearly disclosed, excluded from filtered results, or allow pre-booking at the time of reservation with real-time availability. The listing and pre-arrival message stated parking could not be booked in advance and must be arranged at check-in. Upon arrival, the garage entry showed a red light, preventing access. After waiting 5–10 minutes, I attempted to call the property for 15 minutes with no answer. The loading area was full, leaving no practical place to stop. Using the garage call button, I eventually reached staff and was told parking was unavailable as I had not pre-booked—despite being told this was not possible via Expedia. This conflicting information resulted in me parking over three blocks away and carrying my belongings to the hotel. Expedia support also attempted to contact the property without success. To date, there has been no resolution or compensation. Given the misleading information, lack of support, and inconvenience caused, I believe compensation is justified. The room itself was to be expected in terms of "budget" amenities, but it was also very run-down with damage and scuff marks to several walls. Budget should apply to amenities, not a property in disrepair and unacceptable service."