Avenida Tulum Holidays from NZ$1,149

This is a timeshare property. I was not aware of that when booking and had zero interest in that, I was asked to speak with a team member where I learned he was offering me free things to sit through their presentation and I had to repeat no several times before he would let us leave and get to our room. The property itself sits across from a deserted shopping mall so the area feels rundown as a result. Also feels a little sketchy to try to walk to dinner if you leave property. The first day the tanning shelf in the pool was filthy. And the pool was low on water. I did finally see someone cleaning it at the very end of the day and it was looking better the next day. We got in on day 2 when it seemed cleaner. You can use the lounge chairs but must pay for beds. The beach area could use some work to make it easier to get in. The floor and room smelled weird. The room seems old. We did get upgraded to a one bedroom suite that had tons of room and was decently clean. The kitchen was stocked with dishes, glasses and wine openers. The palapa restaurant is ridiculously overpriced. Decent selection of food if you want to pay those prices. We only had quesadillas which were small but fine. While I know this is Mexico and I would never expect English to be spoken, there is more of a language barrier here than inexperienced in isla mujeres and I’m not sure what then norm is in Cancun. Was surprised given such a tourist area. Just be aware and bring translation app

It took 40 minutes to check in and a long time to check out. We were only approached by pool staff the last day for beverages and was ignored all other days. They ran out of towels for pool. Housekeeping did not provide enough towels or basic amenities in the room and we had to call to request things. The hotel itself was nice but there could be improvements made with efficiencies.

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