We arrive at 1am and hotel did honor my request for 2 connecting rooms and top floors, but the Suite's air condition keep blowing cold air, non stop , cold and noisy. can not sleep, waited until morning and called for repair, Engineer said there is broken part, and replaced it, also no hot water, which takes long time to fix, then I called front desk for a room change, they said there are vacant rooms available for change, but the system is down, can not generate keys. have to work with engineers to repair the cold water issue, finally it's done, then Dinner at Blind SALAMANDER, Waited for around 2 hours, the Main Course did not come, we have to cancel it and eat instant noodle at room, so one full day no sleep, no eat , if I am hotel manager, I will not charge that night at least. with that said, they do have good location with beautiful High Country View, also a new building, just they assigned us an old building, wishing I checked in detail when booking, also lost and found staff is helpful when my son forget his bag at the game room.