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Reviews of Hilton Garden Inn Austin University Capitol District

3.5 out of 5
Hilton Garden Inn Austin University Capitol District
301 West 17th Street, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 357 out of 595 reviews" "
Rating 8 - Good. 121 out of 595 reviews" "
Rating 6 - Okay. 51 out of 595 reviews" "
Rating 4 - Poor. 25 out of 595 reviews" "
Rating 2 - Terrible. 41 out of 595 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Ted

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked a block of rooms at this hotel for some coworkers and company execs to attend a conference. It was very embarrassing that the Hotel did not have hot water for our entire stay. My top exec left the conference a day early because of this. I was not happy at all with this property!
Stayed 2 nights in Apr 2024

8/10 Good

KEVIN

Liked: Property conditions & facilities
The parking situation is not very good at this hotel
Stayed 1 night in May 2024

6/10 Okay

Agar, Austin

Liked: Staff & service, amenities
Nice location, however there are some opportunity’s areas for example: the coffee maker in the room doesn’t work properly, nice terrace but dirty.
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Juan Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
great location for university events and capitol
Stayed 1 night in Apr 2024

8/10 Good

Rebecca Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed that the rooftop bar so strongly advertised was not open, but other than that, a nice experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
From the valet parking, front desk and bar staff are top of the line.
Stayed 2 nights in Apr 2024

6/10 Okay

Sarah

Stayed 2 nights in Apr 2024

8/10 Good

Katherine

Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 3 nights in Jan 2024

6/10 Okay

jason

Travelled with partner
Disliked: Amenities
If using GPS, it’s not easy to find the parking garage. We used valet parking.
Stayed 1 night in Apr 2024
Response from Michael D - GM on 17 Apr 2024
Good afternoon Jason,Thank you for choosing us and for rating your stay. Our apologies for the difficulties you had with the GPS finding our entrance. I'm sure our valet team took great care of you upon your arrival.Hope the rest of your stay went well despite the GPS challenges...Thank you for the feedback - be well and safe travels!

8/10 Good

baodong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Annitra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I was given the wrong room I was told by the manager there were no room with the large windows, I took my laptop down and showed that's when Marion at the front desk saw that it was the accessible room and made the correction, I was happy, not sure why the manager didn't know. The only issue the bed wasn't comfortable (very cheap), and the pillows were way to soft, I just sunk down into it. The staff Marion, Chris, Cindy and Christian are awesome. All and all I would stay there again; I will just bring my pillows. Thanks
Stayed 2 nights in Mar 2024

8/10 Good

Maeneen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in close proximity to UT campus and activity centers. It is clean, updated, and well staffed. My only disappointment was the bed was too firm and bedding was only fair. Loved the decor and the facilities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda, Carrollton

Travelled with group
Liked: Staff & service, property conditions & facilities
It was very easy to check in and the rooms are lovely. The beds are very comfortable. I loved the 17th floor lounge area, the vie of the skyline is beautiful. Highly recommend everyone to go see it at least once at night. The food is amazing, I had the tacos and they were amazing. They even boxed our food up so we could take it upstairs so we could eat in our room while we got ready to go out. Just be aware. There is mainly valet parking 49.00 a night or garage parking there is limited and always full parking across the street. We parked at Guadalupe garage a block down the road and took an Uber to the Bass Hall Concert center on campus. Other than that it was a great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Steve

Stayed 1 night in Mar 2024

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Irma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really great staff rooms are incredible
Stayed 1 night in Mar 2024

8/10 Good

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Natalie

Stayed 2 nights in Mar 2024

10/10 Excellent

Kanetra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the experience!

6/10 Okay

Chantale

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was very overpriced considering options in the area once all the "fees" were added on (local taxes, parking etc) Hotel was clean, staff were stressed at check in and at the bar / lounge. They seemed understaffed. Parking was very expensive comparative to other large city high end hotels we stayed at in Texas on this trip. Overall cost was $200 more than the average we paid, and $100 more than the quote online without fees / parking.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel
Stayed 1 night in Jan 2024

10/10 Excellent

shannon, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, view was good Parking was somewhat confusing Night staff was very helpful
Stayed 1 night in Mar 2024

8/10 Good

Sig

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Michael D - GM on 4 Mar 2024
Good afternoon David - Thank you for staying with us and for reviewing your experience. We always appreciate constructive feedback in order to identify opportunities to celebrate or improve upon. Without any commentary, it makes it challenging to know what prompted your scoring.I'm sorry you didn't feel as if it was worthy of a 4 or 5 - I hope you gave us an opportunity to correct whatever it was while you were with us. Be well and safe travels -

10/10 Excellent

Serik

Liked: Cleanliness, staff & service, property conditions & facilities
New place not far from Downtown. Great city view
Stayed 1 night in Feb 2024

8/10 Good

Ines

The text message communication with guests is very poor and annoying. They texted me asking if I needed something and when I requested the blanket they never answered me. I had to request it twice at reception in person to have them. I don't like that the main communication channel is my phone, everything is done by app or text message. I can't even call reception from the room because the phones in the room don't work.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. There is not many options for food in the area. Parking was $50.00 for one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Haruka

Stayed 1 night in Feb 2024

6/10 Okay

Patrick

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Stayed 1 night in Feb 2024

10/10 Excellent

Tanesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Parking was very expensive, but there were no other options.
Stayed 1 night in Jan 2024

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone in the staff were super friendly and helpful. Bed was comfy and bathroom very clean! It was a great stay overall 😊
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It is very modern, roomy and clean. Easy check in process. I will stay here again when going back to Austin. The rooftop lounge is beautiful.
Stayed 1 night in Jan 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Fausto

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
There is really no one helpful working here. House keeping will do the bed but not empty the garbage, would've restock coffee, water or cups. They wouldn't wipe the desk. I was a single person staying in a business tripe, my room wasn't that messy for them not to do the bare minimum of taking out the garbage, wiping down and restocking room needs. I am a member if the hilton honors loyalty program, this was the worst Hilton I had stayed at.
Stayed 4 nights in Jan 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good , we liked that it was away from all the craziness and noise. All the staff was amazing very helpful
Stayed 4 nights in Jan 2024

10/10 Excellent

RUBEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024