Breakfast, lunch, dinner served; American cuisine, al fresco dining

Reviews of Element Austin Downtown

3 out of 5
Element Austin Downtown
109 East 7th St, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 427 out of 665 reviews" "
Rating 8 - Good. 127 out of 665 reviews" "
Rating 6 - Okay. 54 out of 665 reviews" "
Rating 4 - Poor. 29 out of 665 reviews" "
Rating 2 - Terrible. 28 out of 665 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfect! Staff if super friendly! We definitely recommend this location!
Stayed 1 night in May 2024
Response from Greyson F. on 24 May 2024
Hello Destiny,Thank you for your glowing review! We're thrilled to hear that your experience was nothing short of perfect and that our staff's friendliness left a positive impression. Your recommendation means a lot to us, and we're grateful for your support. We look forward to welcoming you back and providing another exceptional stay in the future!

10/10 Excellent

Karen Angella, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was minutes walk to all the activities on 6th Street. Very clean room, helpful and friendly staff
Stayed 3 nights in May 2024
Response from Greyson F. on 24 May 2024
Hello Karen,We're thrilled to hear that our hotel's proximity to 6th Street activities and our clean rooms met your expectations! Providing helpful and friendly service is what we strive for, and we're glad our staff could enhance your experience. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!

6/10 Okay

Janet, Livingston

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Greyson F. on 24 May 2024
Hello Janet,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. If there's anything specific that we can improve upon, please feel free to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel
Stayed 8 nights in May 2024
Response from Greyson F. on 24 May 2024
Hello Thomas,Thank you for your feedback! We're glad to hear that you had a great experience overall during your stay here. Your satisfaction is important to us, and we appreciate your positive rating. If there's anything specific you enjoyed or any areas where we can further improve, please feel free to let us know. We hope to have the opportunity to welcome you back for another great stay in the future!

10/10 Excellent

Samael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Modern. Nice
Stayed 1 night in May 2024
Response from Greyson F. on 24 May 2024
Hello Samael,We're thrilled to hear that you found our hotel clean, modern, and nice! Providing a comfortable and contemporary environment for our guests is our goal, and we're glad we could meet your expectations. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and early check in.
Stayed 1 night in Apr 2024
Response from Greyson F. on 24 May 2024
Hello Collin,Thank you for sharing your positive experience with us! We're delighted to hear that you had a great stay and that our early check-in option contributed to your enjoyment. Providing exceptional service to our guests is our priority, and we're thrilled we could accommodate your needs. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Jaden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the environment
Stayed 1 night in Apr 2024
Response from Greyson F. on 30 Apr 2024
We're thrilled to hear that you enjoyed the atmosphere of the Element Austin Downtown. Creating a welcoming and comfortable atmosphere for our guests is very important to us. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon!

10/10 Excellent

Glen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the front desk people were extremely friendly and helpful. Cooked continental breakfast each day was a nice surprise. As was the daily happy hour? Lucky we only remembered to take that in only twice during our stay (hic!) Easy walking to most sites of interest, to restaurants, and to 6th Avenue bar strip. Room cleaning staff also helpful.
Stayed 7 nights in Apr 2024
Response from Greyson F. on 30 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed our friendly staff, delicious breakfast, and convenient location. We strive to provide exceptional service, and it's wonderful to know that we hit the mark during your stay. We hope to welcome you back again soon!

8/10 Good

Viktoriia

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Greyson F. on 30 Apr 2024
Thanks for your feedback. We're glad you had a good stay. Let us know how we can make it even better next time!

10/10 Excellent

Ian

Liked: Amenities, property conditions & facilities
.
Stayed 12 nights in Apr 2024
Response from David M on 23 Apr 2024
Thank you for the positive score! Let us know if you have any feedback for us!

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean we will be back soon. Thank you.
Stayed 2 nights in Apr 2024
Response from David M on 23 Apr 2024
Thank you for the kind words! We look forward to your next visit!

10/10 Excellent

Krystine

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from David M on 23 Apr 2024
Thank you for the positive score! Let us know if you have any feedback for us!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all the downtown action
Stayed 1 night in Apr 2024
Response from David M on 23 Apr 2024
Thank you for the kind words! We look forward to your next visit!

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Rooms were nice. Bed was comfy.
Stayed 1 night in Mar 2024
Response from David M on 23 Apr 2024
Thank you for the kind words, we look forward to your next visit to Austin!

10/10 Excellent

Patricia, Spring

Stayed 1 night in Mar 2024
Response from David M on 23 Apr 2024
Thank you for the positive score! Let us know if you have any feedback for us!

10/10 Excellent

clasping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Greyson F. on 27 Mar 2024
Thank you for the excellent rating! We're thrilled you had a fantastic experience with us. Your satisfaction means the world to us, and we can't wait to have you back for another memorable stay!

10/10 Excellent

Travis, Prosper

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super nice for the price.
Stayed 1 night in Mar 2024
Response from Greyson F. on 27 Mar 2024
Thank you for your feedback! We're thrilled to hear that you found our location great and our rooms of superior value. We appreciate your positive comments and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Ilsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and very cozy. The view was great. The only problem I had was parking. Seems parking is way expensive just to park two blocks away. I paid for parking on my own and walked the two blocks and paid less than I would have with valet.
Stayed 1 night in Feb 2024
Response from Greyson F. on 27 Mar 2024
Thank you for your feedback! We're pleased you found our hotel nice and cozy, with a great view. We apologize for any inconvenience with parking costs. Your input is valuable, and we'll take it into account to improve. We hope to welcome you back for a stellar stay!

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking including
Stayed 1 night in Mar 2024
Response from Greyson F. on 10 Mar 2024
Dear Brenda,Thank you for your feedback, and we appreciate you choosing our hotel. We apologize for the inconvenience regarding the parking situation. While we believe we offer competitive valet rates for the area- we understand that expectations may vary. We hope to welcome you back in the future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christine at front desk did an excellent job, having a couple small issues taken care of promptly, informative & professional
Stayed 6 nights in Feb 2024
Response from Mercedes on 1 Mar 2024
Thomas! Thank you so much for this amazing feedback. Christine will be so happy. Much appreciated. Hope to host you again soon! Cheers!

10/10 Excellent

Felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mercedes on 1 Mar 2024
Felix!! Thank you for the awesome review. We greatly appreciate this and hope to have the opportunity to host you again soon. Cheers!

10/10 Excellent

Olivia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Walkable to many places in downtown Austin.
Stayed 2 nights in Jan 2024
Response from Mercedes on 1 Mar 2024
Hi Olivia! Thank you so much for the awesome feedback. We greatly appreciate you taking time to send this. Hope to host you again soon! Cheers!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 6 nights in Feb 2024
Response from Greyson F. on 10 Feb 2024
Thank you so much for taking the time to share your 5-star experience! We're delighted to hear that you enjoyed your stay with us. Providing exceptional service and a positive experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future. Safe travels!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was perfect
Stayed 2 nights in Feb 2024
Response from Greyson F. on 10 Feb 2024
Thank you for your kind words! We're thrilled to hear that you found our staff to be perfect. Providing excellent service is our priority, and we appreciate your acknowledgment. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to hosting you again!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and nice Rooms...Tower is shared by Aloft Hotel...Valet a bit pricey at $52. a night.
Stayed 1 night in Feb 2024
Response from Greyson F. on 10 Feb 2024
Thank you for sharing your feedback! We're pleased to hear that you enjoyed our excellent location and found the rooms nice. We appreciate your observation about the shared tower with Aloft Hotel. Regarding the valet pricing, we understand your concern, and we'll certainly take this into consideration for future improvements. If you have any more insights or specific preferences for your next stay, please feel free to let us know. We look forward to welcoming you back for another positive experience! Safe travels!

10/10 Excellent

Emmanuel Ruiz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greyson F. on 31 Jan 2024
Dear Mr. Ruiz,Thank you for your positive feedback! We're thrilled to hear that you had a great stay. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for another fantastic experience.

8/10 Good

Scott

Liked: Staff & service
Staff were helpful after we got stranded due to weather, Christing in particular.
Stayed 1 night in Jan 2024
Response from Element Austin Downtown on 20 Jan 2024
Howdy Scott,It is always amazing to hear that we’ve been successful in our goal of providing excellent service with the best possible experience. Thank you for giving us the chance to serve you.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff. Excellent breakfast. Room design is a little wonky and we could have used another chair since there is a kitchenette. Good bakery and restaurant attached.
Stayed 6 nights in Jan 2024
Response from Element Austin Downtown on 19 Jan 2024
Howdy Ann,I am happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. We hope to see you again soon when your travel brings you back to Austin.

10/10 Excellent

Damarys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Element Austin Downtown on 15 Jan 2024
Howdy Damarys,Thank you for your 5-star review. We sincerely appreciate your feedback. We hope to see you again soon when your travel brings you back to Austin.

10/10 Excellent

Willem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Element Austin Downtown on 15 Jan 2024
Howdy Williem,Thank you for your 10/10 review. We sincerely appreciate your feedback. We hope to see you again soon when you travel back to Austin.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dry centrally located. Walkable to many destinations in downtown Austin. Parking valet was convenient for day excursions.
Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 15 Jan 2024
Howdy Shirley,We’re so grateful that you took the time to share your feedback with us. It is our pleasure to make your stay delightful. We hope to see you again soon!

10/10 Excellent

ezekiel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 20 Jan 2024
Hello Ezekiel,Thank you for sharing your feedback. We hope to see you again soon when you travel back to Austin!

10/10 Excellent

Geraldean, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dog gets to stay for free.
Stayed 2 nights in Jan 2024
Response from Element Austin Downtown on 19 Jan 2024
Howdy Geraldean,It is always amazing to hear that we’ve been successful in our goal of providing excellent service with the best possible experience. Thank you for giving us the chance to serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Element Austin Downtown on 20 Jan 2024
Howdy Anonymous,Thank you for sharing your feedback. We hope to see you again soon when you travel back to Austin!

10/10 Excellent

Kenny

Stayed 2 nights in Dec 2023
Response from Element Austin Downtown on 20 Jan 2024
Howdy Kenny,Thank you for sharing your feedback. We hope to see you again soon when you travel back to Austin!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King room smallish. Only tiny table for dining in and had to use desk chair and easy chair to eat together. Convenient having microwave and mini fridge. Breakfast good - need to get in early to get the good pastries.
Stayed 5 nights in Dec 2023
Response from Element Austin Downtown on 19 Jan 2024
Hello Pamela,Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to guests like you. Thank you and we hope to see you again soon.

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Staff was great. The main issue was the water for your
Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 20 Jan 2024
Hello Brian,I am happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I sincerely apologize for your experience about the water. We hope to see you again soon when your travel brings you back to Austin.

10/10 Excellent

Mitchell

Stayed 2 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Mitchell,Thank you for your 10/10 review. We sincerely appreciate your feedback.

10/10 Excellent

Julio

Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 15 Jan 2024
Hello Julio,Thank you for the 5-star review! We’re here to serve you anytime. We hope to see you again soon when your travel brings you back to Austin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to enjoy Austin. Amazing breakfast! Wonderful people.
Stayed 3 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy,I am happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. We hope to see you again soon when your travel brings you back to Austin.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christine at the front desk is amazing. Hotel is located in a good spot with many restaurants. Near lots of music venues and activities. Comfortable beds, clean, safe. Breakfast could be better as they cook 1 slice of French toast on days when it’s offered. Took bus 20 from airport to downtown for $1.25 each and back to airport same way. Stops near all downtown hotels.
Stayed 5 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Julia,It’s lovely to hear your kind words of appreciation for our hard-working staff at Element. Thank you for choosing to stay with us. We hope that we see you again soon.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Hello Paul,Thank you for your 10/10 review. We sincerely appreciate your feedback.

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. The only issue I had a talk was the tv position could have maybe been a little more centered, but having a kitchenette well made up for any issues. For some reason having a sink in the hotel room made me feel a lot more like I am in a condo or house rather a hotel which I prefer. Nice staff, great area right off Congress and seventh so very central to all of downtown.
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Sergei,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.

10/10 Excellent

Geraldean, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Our dog stayed for free.
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Hello Geraldean,Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to guests like you. Thank you and we hope to see you again soon.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was greeted by Christine and was very friendly! The rooms were clean and very quiet.
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Hello Norma,Thank you so much for sharing your feedback. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Christine receives the recognition they deserve. We appreciate you and we hope that we see you again soon.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Hello Francisco,Thank you for the 10/10 review! We’re here to serve you anytime.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Paul,Thank you for your 5-star review. We sincerely appreciate your feedback.

10/10 Excellent

Margaret

Travelled with family
Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Margaret,Thank you for the 10/10 review! We’re here to serve you anytime.

4/10 Poor

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice but further from the nightlife activity than it advertised I was looking to stay where everything was and this said that where it was located and it wasn’t as close as it said. Also the breakfast wasn’t good I was hoping for a hot breakfast like all the other hotels that include breakfast with price have but this one didn’t so that was a disappointment Other than the two things listed it was a overall good hotel
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Melissa,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure the necessary guidelines are in place and reviewed to prevent a similar experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was delicious - homemade pancakes with fruit; enjoyed the bare area - sangria was really good; only had 1 roll of toilet paper - asked for some at the front desk before checking out - had to have housekeeping bring to us - should have 2 rolls in each room no matter what; staff were nice; pay extra for parking which is off-site; very modern
Stayed 1 night in Nov 2023
Response from Greyson F. on 30 Nov 2023
Hello Shane,Thank you for providing us with your value feedback. We are glad that your stay with us was pleasant, and we have shared your critiques with our housekeeping team. Thank you for choosing to stay with us, we hope to see you again!