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Simply perfect! Staff if super friendly! We definitely recommend this location!
Destiny
Stayed 1 night in May 2024
Response from Greyson F. on 24 May 2024
Hello Destiny,Thank you for your glowing review! We're thrilled to hear that your experience was nothing short of perfect and that our staff's friendliness left a positive impression. Your recommendation means a lot to us, and we're grateful for your support. We look forward to welcoming you back and providing another exceptional stay in the future!
Hotel was minutes walk to all the activities on 6th Street. Very clean room, helpful and friendly staff
Karen Angella
Stayed 3 nights in May 2024
Response from Greyson F. on 24 May 2024
Hello Karen,We're thrilled to hear that our hotel's proximity to 6th Street activities and our clean rooms met your expectations! Providing helpful and friendly service is what we strive for, and we're glad our staff could enhance your experience. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!
6/10 Okay
Janet, Livingston
10 May 2024
Liked: Cleanliness
Janet
Stayed 1 night in May 2024
Response from Greyson F. on 24 May 2024
Hello Janet,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. If there's anything specific that we can improve upon, please feel free to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.
Hello Thomas,Thank you for your feedback! We're glad to hear that you had a great experience overall during your stay here. Your satisfaction is important to us, and we appreciate your positive rating. If there's anything specific you enjoyed or any areas where we can further improve, please feel free to let us know. We hope to have the opportunity to welcome you back for another great stay in the future!
Hello Samael,We're thrilled to hear that you found our hotel clean, modern, and nice! Providing a comfortable and contemporary environment for our guests is our goal, and we're glad we could meet your expectations. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay!
Hello Collin,Thank you for sharing your positive experience with us! We're delighted to hear that you had a great stay and that our early check-in option contributed to your enjoyment. Providing exceptional service to our guests is our priority, and we're thrilled we could accommodate your needs. We look forward to welcoming you back for another enjoyable stay in the future!
We're thrilled to hear that you enjoyed the atmosphere of the Element Austin Downtown. Creating a welcoming and comfortable atmosphere for our guests is very important to us. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon!
All the front desk people were extremely friendly and helpful. Cooked continental breakfast each day was a nice surprise. As was the daily happy hour? Lucky we only remembered to take that in only twice during our stay (hic!) Easy walking to most sites of interest, to restaurants, and to 6th Avenue bar strip. Room cleaning staff also helpful.
Glen
Stayed 7 nights in Apr 2024
Response from Greyson F. on 30 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed our friendly staff, delicious breakfast, and convenient location. We strive to provide exceptional service, and it's wonderful to know that we hit the mark during your stay. We hope to welcome you back again soon!
8/10 Good
Viktoriia
23 Apr 2024
Liked: Cleanliness, staff & service
Viktoriia
Stayed 5 nights in Apr 2024
Response from Greyson F. on 30 Apr 2024
Thanks for your feedback. We're glad you had a good stay. Let us know how we can make it even better next time!
Thank you for the excellent rating! We're thrilled you had a fantastic experience with us. Your satisfaction means the world to us, and we can't wait to have you back for another memorable stay!
Thank you for your feedback! We're thrilled to hear that you found our location great and our rooms of superior value. We appreciate your positive comments and hope to welcome you back for another enjoyable stay in the future!
The hotel was really nice and very cozy. The view was great. The only problem I had was parking. Seems parking is way expensive just to park two blocks away. I paid for parking on my own and walked the two blocks and paid less than I would have with valet.
Ilsa
Stayed 1 night in Feb 2024
Response from Greyson F. on 27 Mar 2024
Thank you for your feedback! We're pleased you found our hotel nice and cozy, with a great view. We apologize for any inconvenience with parking costs. Your input is valuable, and we'll take it into account to improve. We hope to welcome you back for a stellar stay!
Dear Brenda,Thank you for your feedback, and we appreciate you choosing our hotel. We apologize for the inconvenience regarding the parking situation. While we believe we offer competitive valet rates for the area- we understand that expectations may vary. We hope to welcome you back in the future!
Thank you so much for taking the time to share your 5-star experience! We're delighted to hear that you enjoyed your stay with us. Providing exceptional service and a positive experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future. Safe travels!
Thank you for your kind words! We're thrilled to hear that you found our staff to be perfect. Providing excellent service is our priority, and we appreciate your acknowledgment. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to hosting you again!
Excellent location and nice Rooms...Tower is shared by Aloft Hotel...Valet a bit pricey at $52. a night.
Alan
Stayed 1 night in Feb 2024
Response from Greyson F. on 10 Feb 2024
Thank you for sharing your feedback! We're pleased to hear that you enjoyed our excellent location and found the rooms nice. We appreciate your observation about the shared tower with Aloft Hotel. Regarding the valet pricing, we understand your concern, and we'll certainly take this into consideration for future improvements. If you have any more insights or specific preferences for your next stay, please feel free to let us know. We look forward to welcoming you back for another positive experience! Safe travels!
Dear Mr. Ruiz,Thank you for your positive feedback! We're thrilled to hear that you had a great stay. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for another fantastic experience.
8/10 Good
Scott
17 Jan 2024
Liked: Staff & service
Staff were helpful after we got stranded due to weather, Christing in particular.
Scott
Stayed 1 night in Jan 2024
Response from Element Austin Downtown on 20 Jan 2024
Howdy Scott,It is always amazing to hear that we’ve been successful in our goal of providing excellent service with the best possible experience. Thank you for giving us the chance to serve you.
Great location, nice staff. Excellent breakfast. Room design is a little wonky and we could have used another chair since there is a kitchenette. Good bakery and restaurant attached.
Ann
Stayed 6 nights in Jan 2024
Response from Element Austin Downtown on 19 Jan 2024
Howdy Ann,I am happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. We hope to see you again soon when your travel brings you back to Austin.
Response from Element Austin Downtown on 15 Jan 2024
Howdy Damarys,Thank you for your 5-star review. We sincerely appreciate your feedback. We hope to see you again soon when your travel brings you back to Austin.
Dry centrally located. Walkable to many destinations in downtown Austin. Parking valet was convenient for day excursions.
Shirley
Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 15 Jan 2024
Howdy Shirley,We’re so grateful that you took the time to share your feedback with us. It is our pleasure to make your stay delightful. We hope to see you again soon!
Response from Element Austin Downtown on 19 Jan 2024
Howdy Geraldean,It is always amazing to hear that we’ve been successful in our goal of providing excellent service with the best possible experience. Thank you for giving us the chance to serve you.
King room smallish. Only tiny table for dining in and had to use desk chair and easy chair to eat together. Convenient having microwave and mini fridge. Breakfast good - need to get in early to get the good pastries.
Pamela
Stayed 5 nights in Dec 2023
Response from Element Austin Downtown on 19 Jan 2024
Hello Pamela,Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to guests like you. Thank you and we hope to see you again soon.
6/10 Okay
Brian
3 Jan 2024
Liked: Cleanliness, staff & service
Staff was great. The main issue was the water for your
Brian
Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 20 Jan 2024
Hello Brian,I am happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I sincerely apologize for your experience about the water. We hope to see you again soon when your travel brings you back to Austin.
10/10 Excellent
Mitchell
24 Dec 2023
Mitchell
Stayed 2 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Mitchell,Thank you for your 10/10 review. We sincerely appreciate your feedback.
10/10 Excellent
Julio
24 Dec 2023
Julio
Stayed 4 nights in Dec 2023
Response from Element Austin Downtown on 15 Jan 2024
Hello Julio,Thank you for the 5-star review! We’re here to serve you anytime. We hope to see you again soon when your travel brings you back to Austin.
Great place to enjoy Austin. Amazing breakfast! Wonderful people.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy,I am happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. We hope to see you again soon when your travel brings you back to Austin.
Christine at the front desk is amazing. Hotel is located in a good spot with many restaurants. Near lots of music venues and activities. Comfortable beds, clean, safe. Breakfast could be better as they cook 1 slice of French toast on days when it’s offered. Took bus 20 from airport to downtown for $1.25 each and back to airport same way. Stops near all downtown hotels.
Julia
Stayed 5 nights in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Julia,It’s lovely to hear your kind words of appreciation for our hard-working staff at Element. Thank you for choosing to stay with us. We hope that we see you again soon.
Really enjoyed the stay. The only issue I had a talk was the tv position could have maybe been a little more centered, but having a kitchenette well made up for any issues. For some reason having a sink in the hotel room made me feel a lot more like I am in a condo or house rather a hotel which I prefer. Nice staff, great area right off Congress and seventh so very central to all of downtown.
Sergei
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Sergei,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.
Response from Element Austin Downtown on 1 Jan 2024
Hello Geraldean,Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to guests like you. Thank you and we hope to see you again soon.
I was greeted by Christine and was very friendly! The rooms were clean and very quiet.
Norma
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Hello Norma,Thank you so much for sharing your feedback. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Christine receives the recognition they deserve. We appreciate you and we hope that we see you again soon.
This place was nice but further from the nightlife activity than it advertised I was looking to stay where everything was and this said that where it was located and it wasn’t as close as it said.
Also the breakfast wasn’t good I was hoping for a hot breakfast like all the other hotels that include breakfast with price have but this one didn’t so that was a disappointment
Other than the two things listed it was a overall good hotel
Melissa
Stayed 1 night in Dec 2023
Response from Element Austin Downtown on 1 Jan 2024
Howdy Melissa,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure the necessary guidelines are in place and reviewed to prevent a similar experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
breakfast was delicious - homemade pancakes with fruit; enjoyed the bare area - sangria was really good; only had 1 roll of toilet paper - asked for some at the front desk before checking out - had to have housekeeping bring to us - should have 2 rolls in each room no matter what; staff were nice; pay extra for parking which is off-site; very modern
Shane
Stayed 1 night in Nov 2023
Response from Greyson F. on 30 Nov 2023
Hello Shane,Thank you for providing us with your value feedback. We are glad that your stay with us was pleasant, and we have shared your critiques with our housekeeping team. Thank you for choosing to stay with us, we hope to see you again!