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Reviews of Courtyard by Marriott Austin Downtown/Convention Center

3 out of 5
Courtyard by Marriott Austin Downtown/Convention Center
300 East 4th Street, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
It was fun
Stayed 2 nights in May 2024

8/10 Good

Patricia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ice machine was not working and the phone gave a busy signal when I tried to call the lobby.
Stayed 1 night in May 2024

4/10 Poor

Jovany

Travelled with group
Liked: Cleanliness, staff & service, amenities
They gave me the wrong room.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Good customer service
Stayed 1 night in May 2024

8/10 Good

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Austin Courtyard was fine, no major issues. In particular our room was good, just as advertised. Checkin was OK but it would have been helpful to know in advance that valet parking was required and that the valet stand is anarchy. No knock against the hotel; in general downtown Austin is sketchy due to the vagrant problem and this should be taken into account.
Stayed 1 night in May 2024

8/10 Good

Holly

Liked: Property conditions & facilities
Great location. Hotel is clean but not anything special.
Stayed 3 nights in May 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and comfortable beds. Water offered at reception. Nice hotel
Stayed 3 nights in May 2024

10/10 Excellent

Nicholas

Stayed 2 nights in May 2024

10/10 Excellent

Kundo

Travelled with family and small children
I had a great time. Thank you!!
Stayed 1 night in May 2024

8/10 Good

Todd, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in walkable area with restaurants and event venues.
Stayed 1 night in May 2024

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was friendly. It was nice to have a Starbucks on property. There was only valet parking, and it was expensive, but that is to be expected in downtown Austin.
Stayed 1 night in May 2024

2/10 Terrible

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy to walk to restaurants and other places near by.
Stayed 1 night in Apr 2024

10/10 Excellent

Mayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Frenchie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024

10/10 Excellent

Raciel

Liked: Cleanliness, staff & service, property conditions & facilities
Ña
Stayed 1 night in Apr 2024

4/10 Poor

Gabriela

Travelled with group
200$ FOR PARKING??!? TRASH
Stayed 1 night in Apr 2024

6/10 Okay

Karin

Liked: Staff & service
Disliked: Property conditions & facilities
Not like the photos.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane, Boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very helpful staff, right in the heart of downtown Austin
Stayed 1 night in Apr 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness
Nice friendly service. Comfy beds.
Stayed 2 nights in Apr 2024

8/10 Good

Nancy

Stayed 1 night in Apr 2024

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. I would recommend.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael

Expedia booked the wrong dates and I was charged a no-show fees. Triple check your dates on check out because Expedia developers are terrible. Fix your front end. It’s embarrassing
Stayed 4 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness
Clean, great bedding. Walkable to everything!!
Stayed 1 night in Mar 2024

10/10 Excellent

Taniesheanna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Susette, Cibolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking at the hotel is like $57 a day. Our room was near the elevator and we could hear people talking loudly throughout the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kourtnee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet staff in the morning all weekend were amazing they deserve a lot of recognition
Stayed 2 nights in Mar 2024

10/10 Excellent

Silvia

Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luggage cart wheels really loud
Stayed 1 night in Feb 2024
Response from Front Desk Team on 29 Feb 2024
Thank you for letting us know so that we can have them repaired.

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were grateful to get a room at the last minute for Saturday night. Very friendly staff, clean rooms. Overall, very positive experience. The only negatives: parking is ridiculously expensive and the sheets were a little stiff and scratchy.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 29 Feb 2024
We appreciate your feedback!

8/10 Good

Emilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of street parking. Stayed on the 7th floor from a Thursday until a Sunday and the hot water was only available on weekend days. Weekdays could only get warm water, and that is after a minute or two of letting water run.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 29 Feb 2024
We're terribly sorry to hear that, but that you for taking the time to let us know.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and staff.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 23 Feb 2024
Thank you!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralized in Austin Downtown, convenient to all surrounding areas. Great, well kept, and friendly staff.
Stayed 1 night in Feb 2024
Response from Terry on 19 Feb 2024
Thank you for choosing our location, we look forward to having you again.

10/10 Excellent

K

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our onsite manager and his team is awesome, helpful, friendly. My family is very happy that we had wonderful weekend Also the valet crew awesome.
Stayed 3 nights in Feb 2024
Response from Terry on 19 Feb 2024
Thank you for choosing our location, it's always good to hear the feed back from our guest.

8/10 Good

Robbie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gym & Club owner
The Valet parking situation was a disaster. It was a big marathon weekend combined with a volleyball tournament and you had one person to valet cars. It took us over an hour to get our car making us late to our tournament. This could have gotten by team disqualified if I hadn't been able to find someone to cover until I got there. Very unprepared for this weekend.
Stayed 2 nights in Feb 2024
Response from CY/RI on 19 Feb 2024
Thank you for choosing our location, it's always good to hear the feed back from our guest. I apologize about the way the parking was handled, this feed back will be used to better our services in the future.

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice!
Stayed 1 night in Feb 2024
Response from Terry on 19 Feb 2024
Thank you for choosing our location, it's always good to hear the feed back from our guest.

8/10 Good

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!!!
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

8/10 Good

Rik, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Terry on 9 Feb 2024
Thank you for staying with us, please let us know what we could've differently during your stay to do better next time.

10/10 Excellent

Danee

Liked: Staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Feb 2024
Response from Terry on 9 Feb 2024
Thank you for staying with us at the Courtyard/Residence INN, and taking out the time to give us a review. Please come again, so we can keep providing excellent service.

10/10 Excellent

Noreen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

8/10 Good

Wes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn't fond of the loud exterior noise even being on the 7th floor (even with a white noise machine). The breakfast Buffett ($22 per person) was expensive for the quality/amount. The staff at the restaurant should have been friendlier our first 2 days visiting. The hotel staff was very friendly and accommodating!
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 17 Feb 2024
We appreciate your feedback!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
Prompt service for extra towels and nice staff. Liked the onsite restaurant connected to the property as well as Starbucks.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!