Auburn Gresham Hotels, Chicago

"Clean room, uncomfortable bathtub, cheap amenities- heater was broken in room. Light in bathroom dim. Maintenance staff was nice and things are very clean, but won’t be staying here again."

"This is really an unsung hero in the hotel space in downtown Chicago. "

"Clean room and Staff. Both AMAZING! Location. Fantastic! Parking. Wonderful! This is my new go hotel when visiting Chicago!"

"They didn’t clean our room even when I requested to be cleaned and we had to go and request towels and paper, breakfast is not good at all. "

"Check-in was smooth and efficient, which made for a good start to the stay. However, the booking process was a bit misleading. When I searched on Expedia, it indicated that breakfast was included, but this turned out to be an extra charge at checkout. I initially assumed, given it’s the USA that this would mean a buffet-style breakfast. In reality, it was limited to selecting one item from a menu. We chose the oatmeal, which was fine, but not quite what we expected based on the description. That said, the breakfast experience itself had some positives. The lady serving was super friendly and welcoming, and the coffee was very good especially the freshly brewed decaf, which isn’t always as nice as regular coffee. It was a nice touch to have two bottles of water in the room on arrival. The quilt on the bed, however, was very thin. Luckily, with two queen beds, we were able to use the cover from the other bed to stay comfortable. To be fair, we chose not to have the heating on overnight, but a thicker quilt would still have been appreciated. One tip for future guests: don’t get confused when booking an Uber or Lyft, there are two Aloft hotels in town, so it’s worth double-checking your destination. Overall, a mixed experience with some thoughtful touches, but also a few areas that could be improved. Gym was awesome !"

"Great staff"

"Loved the suite, connecting rooms! Needs a bit of renovating for rugs and wood! No room service!! Ok lobby. "

"Hotel and hotel staff were friendly and accounting however unfortunately the valet they were partnered with caused damage to the vehicle we were in. Both the hotel and valet had bad communication with each other and could not find a resolution to the problem. Which unfortunately caused me to have to rate the experience a 3/5. If you have a car that you value do NOT book here. "

"The Lounge was very good. "