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"Room was not cool enough, unfortunately we realized this after retiring for the evening. We put the fan on, thinking it would help, but it made so much noise, sleep was difficult. We have stayed there before and also at the Sheraton at Cdg. Usually a good experience, but this time disappointed. (The bar restaurant is great)."

"Great location with short 5 minute shuttle to airport for a small fee. Buffet breakfast excellent as were the dining options. Staff super friendly and nothing was too much to ask for. Can highly recommend"

"wifi totally sucked shuttle great breakfast great"

"It was close to the airport with shuttle pick up. We did have to wait 50 minutes for the van to pick us up from the airport - there was some sort of massive z up- which they apologized and made it right . The transport back to the airport was great"

"Clean and confortable hotel with paid shuttle service to the airport. Good option for the price for a family of 4 with bed and sofa bed (executive room)"

"By far the best hotel on Lake Lugano. Amazing spa"

"The hotel is beautiful and the spa and pool are fantastic. We enjoyed our stay very much. The breakfast was also delicious with lots of choices. It’s a long curvy ride up the mountain but the view is worth it."

"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude. At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled. There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I raised this, the concierge was passive-aggressive and insisted this lack of transparency was “industry standard,” which felt dismissive and unprofessional. Dining was similarly disappointing—the restaurant staff made it seem like they were doing me a favour by taking my order, and overall I felt unwelcome. The pool is nice, but the Wi-Fi was poor, and the service issues ultimately outweighed the positives. I would not stay here again."

"It is above and beyond. Very high end. Great view, friendly staff, good breakfast. Nice grounds. Room has everything you need and more. Easy walk to promenade. "