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"Water pressure in shower was very kow"

"Super clean room, the food amazinggg! Staff so kind and helpful will be coming back to this amazing place. "

"This is my third time staying at this hotel, and it’s very convenient for the airport. The shuttle used to be free, but this time it was paid, which was an unpleasant surprise. Also, for the second time at the restaurant, some dishes from the menu were unavailable when ordering. Everything else I like very much — the service, the rooms, and the overall convenience and comfort."

"When I visit Milan for my business trip, I usually stay at the Sheraton Malpensa. However, the price of the Sheraton was extremely high on my previous trip, so I searched for another accommodation and found Holiday Inn Express Milan-Malpensa. The cost performance was suitable and affordable for the stay. So, I was happy basically with my stay. The staff at the reception and restaurant were very supportive and friendly. One thing I would like to ask for improvement is to allocate a safety box in each room."

"Quick pickup at the Airport and nice meal in the Hotel"

"From the front desk staff to maid service to the shuttle van driver, everyone was friendly and welcoming. It was great to have a shuttle van as our flight was early in the morning. Breakfast was pleasing and had a good selection. I enjoyed the coffee machine which was able to make espressos, cappuccinos, Americano’s or Doppio’s. My wife liked the tea selection as well.. The hotel is only 1 1/2 miles from the airport and they drop you off right at your departure airline. Thanks to all at for a wonderful time at Hotel Villa Malpensa. Sincerely, Patrick & Cassie "

"A destination hotel sitting above Varese with gardens overlooking Lake Varese below. We were warmly greeted at reception and having arrived in the evening after a flight and drive, we chose to eat in the restaurant. Good move - the food was very good but surpassed by our waiter's enthusiasm to make crepe suzette at our table, which was excellent and thoroughly entertaining. We stayed in May, so the pool was closed and left before exploring the area but glad we stayed here - charming, historic and whilst there are areas that require a little TLC, it adds to the character. Rooms were comfortable, well equipped and a nice bathroom."

"Front desk staff and concierge were accommodating and friendly. One person was not so nice - ignored us standing there for quite a while even though no one else was around. But other than that, excellent! Spa was amazing! We enjoyed it every day. Would definitely stay here again!"

"I was not satisfied with my stay. I landed at 11 PM and wanted to take the hotel shuttle, but when I tried calling the hotel’s phone number — the same number advertised everywhere — nobody answered. I ended up wasting an entire hour before finally taking an expensive taxi to the hotel. After I got to my room, I discovered there was no air conditioning and no way to open the window. The staff eventually sent someone to open the window for me. The receptionist later showed me that the hotel phone was not ringing at all, which made the whole situation even more frustrating."