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"Lovely hosts!! "

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"The accommodation was truly outstanding. The attention to detail in the design of the apartments and in house facilities were exceptional however the reception staff lacked basic training and knowledge which was disappointing. "

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"Great location and clean "

"We stayed for 3 nights with breakfast included. The property manager and staff were very nice and accommodative. They gave us free use of the SUPs and kayaks which was lots of fun. The rooms were nice and freshly renovated. Highly recommended for either a summer stay to enjoy the lake activities or a winter stay to hit the nearby slopes. Thanks!"

"Great accommodation and service"

"Nice hotel. Service was helpful but not always polite. Most people where great though. Dinner is over priced and not the greatest. Rooms where nice and clean and a good mix of traditional and modern."

"We booked three reservations. Their cancellation policy is great and it allows us flexibility in our trip. We travelled from Sapporo and were not sure to arrive on the first day of our reservation. So the one day reservation plus a three day was perfect. Great Japanese breakfast. Book larger rooms if you have luggage. Staff very amazing and helpful."