Lotte Arai Resort

Suburban hotel with 2 restaurants and 2 hot tubs

Choose dates to view prices

Where to?

Dates

November 2025

4

December 2025

ARAI Bldg. Character Triple / Mountain view (3 beds)

Indoor pool, seasonal outdoor pool, pool umbrellas

ARAI Bldg. Superior FamilyTriple (3 beds)

At Lotte Arai Resort, nestled near Takada Park, you can unwind in the indoor mineral hot spring or enjoy a refreshing drink at the poolside bar. Guests appreciate the overall condition of this upscale family-friendly hotel and can indulge in activities like snow tubing and mountain biking, relax with Japanese cuisine at one of two on-site restaurants, work out at the gym or simply lounge by one of two pools.

Excellent

Popular amenities

Hot tub
Bar
Pool
Spa
Gym
Breakfast available

13 Nov - 14 Nov

Room options

Check availability for these dates

Tonight

Nov 4 - Nov 5

Tomorrow

Nov 5 - Nov 6

All rooms

1 bed

2 beds

3+ beds

Showing 26 of 26 rooms

ARAI Bldg. Superior Double (1 bed)

Wonderful

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

23 sq m
Sleeps 2
1 Double Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

LODGE Bldg. Deluxe Twin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

41 sq m
Sleeps 2
2 Twin Beds

ARAI Bldg. Superior FamilyTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

31 sq m
Sleeps 3
1 Twin Bed and 1 Double Bed

ARAI Bldg. Superior FamilyTriple (3 beds)

Wonderful

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

42 sq m
Sleeps 4
2 Twin Beds and 1 Double Bed

LODGE Bldg. Deluxe FamilyTwin (2 beds)

Good

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

45 sq m
Sleeps 3
1 Twin Bed and 1 Double Bed

LODGE Bldg. Deluxe DoubleTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

45 sq m
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Quadruple (4 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

55 sq m
Sleeps 4
4 Twin Beds

ARAI Bldg. Superior Twin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

23 sq m
Sleeps 2
2 Twin Beds

ARAI Bldg. Superior Triple / Mountain view (3 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

31 sq m
Sleeps 3
3 Twin Beds

ARAI Bldg. Superior Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Separate bedroom

Premium bedding

31 sq m
Mountain view
Sleeps 2
2 Twin Beds

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

62 sq m
Mountain view
Sleeps 4
4 Twin Beds

ARAI Bldg. Character Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

31 sq m
Mountain view
Sleeps 3
1 Twin Bed and 1 Double Bed

ARAI Bldg. Character Triple / Mountain view (3 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

40 sq m
Mountain view
Sleeps 4
2 Twin Beds and 1 Double Bed

NEST Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

34 sq m
Sleeps 2
2 Twin Beds

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

43 sq m
Mountain view
Sleeps 2
2 Twin Beds

CLUB Bldg. Deluxe Double (1 bed)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

43 sq m
Mountain view
Sleeps 2
1 Double Bed

CLUB Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

34 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Twin Bed

CLUB Bldg. Deluxe DoubleTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

43 sq m
Mountain view
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Suite R (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

55 sq m
Mountain view
Sleeps 2
2 Twin Beds

LODGE Bldg. Deluxe Suite T (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

55 sq m
Sleeps 4
2 Double Beds

LODGE Bldg. Corner Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

63 sq m
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

76 sq m
Mountain view
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Suite F (3 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

79 sq m
Sleeps 4
1 King Bed and 2 Twin Beds

CLUB Bldg. Premier Suite / Double (1 bed)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

75 sq m
Mountain view
Sleeps 2
1 King Bed

CLUB Bldg. Premier Suite / Twin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

75 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Twin Bed

CLUB Bldg. Grand Premier Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Pillow-top bed

Blackout curtains

113 sq m
Mountain view
Sleeps 4
2 Double Beds

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About the area

1966 Ryozenji, Myoko, Niigata, 944-0062

What's nearby

Myoko Kogen - 1 min walk - 0.0 km
Myoko Sunshine Land - 9 min drive - 9.0 km
Myoko Ski Park - 16 min drive - 16.7 km
Akakura Onsen Ski Area - 20 min drive - 20.5 km
Akakan Ski Area - 20 min drive - 20.5 km

Getting around

Naoetsu Station - 29 min drive
Niigata (KIJ) - 113 min drive

Restaurants

‪コメダ珈琲店道の駅あらい店 - ‬8 min drive
‪氷見きときと寿し - ‬8 min drive
‪食堂ミサ - ‬8 min drive
‪食堂ニューミサ - ‬11 min drive
‪食堂ミサ本店 - ‬11 min drive

About this property

Lotte Arai Resort

Upscale family-friendly hotel near Takada Park

You can look forward to a poolside bar, an indoor mineral hot spring (onsen) and a terrace at Lotte Arai Resort. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs or the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Japanese cuisine. Enjoy the gym, as well as activities, such as ziplining, snow tubing and snowboarding. Free in-room WiFi is available to all guests, along with shopping on-site and 2 coffee shops/cafes.

Additional perks include:

A seasonal outdoor pool and an indoor pool, along with pool umbrellas
Continental breakfast (surcharge), free train station pick-up and bike hire
Hot springs on-site, free newspapers and concierge services
Tour/ticket information, multilingual staff and a computer station
Guest reviews say good things about the overall condition

Room features

All 245 rooms have comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.

Other amenities include:

Pillowtop mattresses and down duvets
Deep-soaking baths, bidets and free toiletries
Flat-screen TVs with cable channels
Fridges, free tea bags/instant coffee and electric kettles

Similar properties

Pool
Spa
Parking included
Free WiFi

9 Nov - 10 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Free train station pick-up shuttle from 9:00 AM to 8:30 PM
Train station shuttle at scheduled times, on request
Free train station drop-off

Food and drink

Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,400 for adults and JPY 2,310 for children
2 coffee shops/cafes
2 restaurants
A bar/lounge
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Asahi
BAR Ruri
Sky Restaurant ZEN
The Plate
ゴンドラレストラン Village

Things to do

2 hot tubs
Bicycle rentals
Books
Downhill skiing
Full-service spa
Gym
Hiking/biking trails
Hot spring
Indoor pool
Karaoke
Library
Mountain biking
Playground
Ropes course
Sauna
Seasonal outdoor pool
Shopping
Ski equipment rentals
Ski lessons
Ski passes
Ski storage
Snow tubing
Snowboarding
Table tennis
Ziplining

Family friendly

In-room refrigerator
Indoor pool
Laundry facilities
Playground
Pool toys
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Trampoline

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service

Business services

3 meeting rooms
Business centre
Computer station

Outdoors

Barbecue grill
Garden
In the mountains
Outdoor entertainment area
Picnic area
Pool umbrellas
Terrace

Full-service spa

Hot spring
Hot springs open from 6:30 AM - 11:00 PM
Hot springs water temperature - 38 ºC
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)
Spa open select days

Accessibility

Lift

More

Banquet hall
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillowtop mattress
Premium bedding

Bathroom

Bidet
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Electric kettle
Free bottled water
Minibar
Refrigerator
Tea bags/instant coffee

More

Air conditioning
Desk
Heating
Laptop workspace
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.

Meals are not included in the breakfast and half board rate plans for children ages 3 and under.

Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 April to 16 December:

Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

Fee for continental breakfast: from approximately JPY 4400 for adults and from JPY 2310 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from August to August

Hot springs access available from 6:30 AM to 11:00 PM

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

A car is not required for transport to and from this property

Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

LOTTE ARAI RESORT Myoko

LOTTE ARAI Myoko

LOTTE ARAI

Lotte Arai Resort Hotel

Lotte Arai Resort Myoko

Lotte Arai Resort Hotel Myoko

Frequently asked questions

Does Lotte Arai Resort have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Lotte Arai Resort?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Lotte Arai Resort on 13 Nov 2025 start from NZ$203.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lotte Arai Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lotte Arai Resort?

This hotel doesn't offer parking.

What time is check-in at Lotte Arai Resort?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte Arai Resort?

Checkout is at 11 AM.

Where is Lotte Arai Resort located?

Located near the slopes, this Myoko hotel is in the mountains, and within 16 mi (25 km) of Takada Park, Iwanohara Vineyard and Imori Pond. Joetsu Municipal Aquarium and Naena Waterfall are also within 20 mi (32 km).

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Lotte Arai Resort Reviews

8.6

Excellent

9.4

Cleanliness

7.0

Location

8.2

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities

10/10 Excellent

aria

16 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice Ski in ski out hotel.

Stayed 1 night in Mar 2024

10/10 Excellent

Cara Yat Chee

30 Jan 2023

Liked: Cleanliness, amenities, property conditions & facilities

Excellent place for ski in ski out with a wonderful ski school for children

Stayed 7 nights in Jan 2023

10/10 Excellent

Freddy

4 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern & Quaint Japanese Onsen Getaway

Modern yet quaint Japanese Onsen getaway.

Stayed 6 nights in Feb 2024

10/10 Excellent

Yuk Kee Brian

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

awesome

Stayed 5 nights in Jan 2025

8/10 Good

TAS

6 Jan 2025

Liked: Cleanliness, property conditions & facilities

ski

Stayed 3 nights in Jan 2025

6/10 Okay

Matthew

22 Jan 2025

Liked: Cleanliness, staff & service, amenities

Second visit to Arai. Snow was brilliant! Lifts are great compared to the older and more tired resorts like Akakura Onsen. My issue this visit is many facilities were closed. Bakery Cafe, Convenience Store, Asahi Restaurant we closed the entire time or for half our visit. The Plate was also feeling tired in terms of quality compared to our 2024 visit. Rooms and service are great. transfer excellent. Those issues made the great time more bland.

Stayed 5 nights in Jan 2025

10/10 Excellent

Jiwon

1 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+++++ powder skiing & beautiful onsen

The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable. The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too.

Stayed 3 nights in Jan 2025

6/10 Okay

nishikawa

29 Oct 2025

Liked: Cleanliness, property conditions & facilities

大人４人で２部屋のコネクティングルームをとりましたが、通された部屋が狭い２人部屋でした。４人での予約だったため、ベッド2つでは寝れないので部屋から電話をしましたが、人手不足なのか？全く電話にでる気配がないので、フロントに戻りました。フロントも人手がないのか？だいぶ待たされ、通された部屋が２人部屋だった事を伝えたら、１０分くらいかかりコネクティングルームの鍵をくれました。年寄りがいて早く休みたかったので一安心しましたが、片方のテレビが電源が入らず使えませんでした。フロントに電話してもでないので、かたほうのテレビはあきらめました。部屋は綺麗でしたが、最初に通された部屋から本当の部屋に入るまで時間がかかり、年寄りがいたのでちょっと大変でした。

Stayed 1 night in Oct 2025

4/10 Poor

キヨシ

25 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

施設設備は清潔で綺麗に保たれ満足。だが、朝食が最低。工夫の無い普通のバイキングが、一人4千円はありえない。

Stayed 2 nights in Oct 2025

8/10 Good

Ryou

29 Sept 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

レストランのスタッフの対応が悪い。朝食、夕食とブッフェの補充する気がない、特に洋食。大変がっかりした。和食はよかったです。

Stayed 3 nights in Sep 2025

10/10 Excellent

Yumiko

22 Sept 2025

Liked: Cleanliness, property conditions & facilities

はくまいが1日目はかたくて2日目はやわすぎで残念でした

Stayed 2 nights in Aug 2025

10/10 Excellent

マリエ

30 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

家族旅行で利用しました。部屋は広くて清潔でソファもあって快適でした。ブュッフェもおいしかったです。予約制で、時間があまり選べなかったことが残念でした。プールを利用しましたが、受付を通さなければならず、手間取ってしまいました。同じところに大浴場があり、受付があると思うと気軽に行けず、一回しか入れなかったのが残念でした。大浴場は広くて楽しめました。

Stayed 1 night in Aug 2025

6/10 Okay

Bei

23 Aug 2025

Liked: Staff & service, amenities

周りの交通機関が少ないことと、夏シーズンに行くと、観光スポットが少ないため、残念でした。

Stayed 2 nights in Aug 2025

6/10 Okay

Hiroshi

22 Aug 2025

Liked: Cleanliness

Disliked: Staff & service

全体的には、良かったが、朝食に1時間待たされたのが残念でした。予約をしている人を優先してたようですが、予約が必要なことはフロントでも案内なかった。他のお客さんも同じ不満をこぼしていた。

Stayed 1 night in Aug 2025

8/10 Good

みえこ

19 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

楽しむことが沢山あるけれど、何か、物たりますん、もう少し子供と大人が楽しめる物を増やしたらいいと思います。

Stayed 2 nights in Aug 2025

8/10 Good

ケンイチ

18 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

とても、広く、重厚感、ラグジュアリー感があり、素敵でした。

Stayed 1 night in Aug 2025

10/10 Excellent

マサミ

9 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

素敵なホテルでした。また行きたいです!!

Stayed 1 night in Aug 2025

10/10 Excellent

???

9 Aug 2025

Liked: Cleanliness, amenities

綺麗で大きく壮大なホテルでした。

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

31 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3棟からなり素敵なところでした

とても広いところで、豪華でした。温泉が目的でしたので少し温泉度は無く夏休みが始まっていたので子供達が多くファミリー向けに最適と思いました。お値段はお手頃で良かったと思います。

Stayed 1 night in Jul 2025

10/10 Excellent

Susana

22 Jul 2025

Liked: Staff & service, property conditions & facilities

Loved our room! Everyone was friendly and the onsen was remarkable.

Stayed 1 night in Jul 2025

8/10 Good

toshihide

20 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とにかく静かでした。

Stayed 2 nights in Jul 2025

10/10 Excellent

??

20 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

今回で3回目の利用です。来るたびにやっぱり最高！また来よう！と思える場所ﾃﾞｽ。

Stayed 1 night in Jul 2025

4/10 Poor

Yoshihito

17 Jul 2025

Liked: Cleanliness

Disliked: Amenities

団体が入ってみたいですが夕食会場の案内の悪さ、ブュッフェに対して料理提供が全然できていない。朝食会場も人数に対してテーブル案内が無いので6人がけに2人が使用したり今まで色々利用していますがあんなに並んで待たされたホテルは初めてでした。ホテルは静かで良い所でしたが食事に関しては残念でした。もう少しお客様をスムーズに案内できるように考えられた方が良いと思います。

Stayed 1 night in Jul 2025

2/10 Terrible

Kenta

12 Jul 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

清潔なホテルで、贅沢感もあり良いホテルかと思います。他方て、従業員間の意思疎通があまりうまくいってないのか、サービス面で少し気になるところがありました。一例を挙げさせていただければ、お水のボトルが毎日サービスでつく規定になっているところ、三泊中初日以外支給されていませんでした。無料なので、ありがたいサービスですが、だからこそこちらから言いづらいので何も言わずに至急いただきたかったです。また、夕食でビュッフェを利用したところ、20:30最終の時間のところ、20:00段階でかなりデザートが足りていませんでした。また、スタッフの方々が店内で静かな声でしたが、「チーズケーキはもう出さなくて良い」と話していたことが偶然聞こえましたが、子供がチーズケーキを食べたがっていたので、ダメ元でスタッフの方々に聞いたところ、もう在庫がないのでチーズケーキはお出しできませんと言われました。内緒話を踏まえれば在庫自体はあるはずなので、(こちらの聞き間違いの可能性もありますが、)嘘をつかれたのではないかというモヤモヤが残りました。ただ冒頭で記載させていただいたとおり、ホテルは清潔であり、スタッフの方々の対応自体は丁寧ですので、閑散期で安価であったことも踏まえれば多分に良いホテルだと思います。

Stayed 3 nights in Jul 2025

10/10 Excellent

Miki

8 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

綺麗で食事も美味しかったです！

Stayed 1 night in May 2025

Lotte Arai Resort

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View all photos for ARAI Bldg. Superior Double (1 bed)

ARAI Bldg. Superior Double (1 bed)

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LODGE Bldg. Deluxe Twin (2 beds)

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ARAI Bldg. Superior FamilyTwin (2 beds)

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ARAI Bldg. Superior FamilyTriple (3 beds)

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LODGE Bldg. Deluxe FamilyTwin (2 beds)

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LODGE Bldg. Deluxe DoubleTwin (2 beds)

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LODGE Bldg. Deluxe Quadruple (4 beds)

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View all photos for ARAI Bldg. Superior Twin (2 beds)

ARAI Bldg. Superior Twin (2 beds)

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ARAI Bldg. Superior Triple / Mountain view (3 beds)

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ARAI Bldg. Superior Twin / Mountain view (2 beds)

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View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

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View all photos for ARAI Bldg. Character Twin / Mountain view (2 beds)

ARAI Bldg. Character Twin / Mountain view (2 beds)

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View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

ARAI Bldg. Character Triple / Mountain view (3 beds)

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View all photos for NEST Bldg. Deluxe Twin (2 beds)

NEST Bldg. Deluxe Twin (2 beds)

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View all photos for LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

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View all photos for CLUB Bldg. Deluxe Double (1 bed)

CLUB Bldg. Deluxe Double (1 bed)

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CLUB Bldg. Deluxe FamilyTwin (2 beds)

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CLUB Bldg. Deluxe DoubleTwin (2 beds)

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View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

LODGE Bldg. Deluxe Suite R (2 beds)

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LODGE Bldg. Deluxe Suite T (2 beds)

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View all photos for LODGE Bldg. Corner Suite (2 beds)

LODGE Bldg. Corner Suite (2 beds)

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View all photos for LODGE Bldg. Deluxe Suite (2 beds)

LODGE Bldg. Deluxe Suite (2 beds)

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LODGE Bldg. Deluxe Suite F (3 beds)

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View all photos for CLUB Bldg. Premier Suite / Double (1 bed)

CLUB Bldg. Premier Suite / Double (1 bed)

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View all photos for CLUB Bldg. Premier Suite / Twin (2 beds)