Apartments in Arai-machi

"Amazing stay and amazing "

"The hotel was under construction, smelled like propane, there was no restaurants open in walking distance, and the onsen was closed. We didn’t stay the night we left and found better suited accommodation. "

"The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. "

"釣りをするため利用しました。 清潔感あり好感持てました。 対応もスムーズでよかったです。 ただスリッパを持参すれば良かったなと思いました。 次回も是非お世話になりたいです。"

"接客が微妙でした。 人の話を聞かず、一方的に怒られました。 ロビーは、おしゃれですが部屋は値段なりです。 でも広さは十分で、掃除も行き届いてます。"

"The room was clean, the bathroom and shower were a bit run down but usable. If you plan to ski or eat at Nozawa Onsen it makes it very difficult. The first shuttle from Togario Onsen to Nozawa is at 9:24am and the last one was o round 4pm. No taxi after 6, so you cannot eat dinner in Nozawa staying here. While it is not the hotels responsibility, it made dining options very limited. The front desk staff was unfriendly, apart from the hosts wife who tired her best to arrange accommodation. "

"部屋の冷蔵庫の音がうるさかったので改善してはいかがでしょうか。"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day. "

"Very cosy Japanese accommodation. Lovely couple and very friendly. Definitely will recommend this place 👍👍"

"The young owners of this property are very sweet, kind and really try to be helpful. They seemed that had not quite got the hang of being proprietors, but they are very likable. Compared to other places we stayed cluttered with not quite the same and amenities. The owner was very helpful when we got stuck in snow bank during a snowstorm via messages. If you get a chance, listen to Echo play the piano "

"客室には電子レンジはなかったが　階には一つあったので使えて良かった 部屋のエアコンは拭き掃除されてなく ちょっと吹いたら真っ黒で...汚かった 少し吹いておいて欲しい 館内がとても広く　迷子になっている高齢の方が多かった　 ベッドは　少しへたっていて腰が痛くなった 景色はとてもよく　全体的には良いホテルでした"