Indoor pool

Reviews of Grand Hotel Amrâth Amsterdam

5 out of 5
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108, Amsterdam

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1009 reviews" "
Rating 8 - Good. 263 out of 1009 reviews" "
Rating 6 - Okay. 113 out of 1009 reviews" "
Rating 4 - Poor. 77 out of 1009 reviews" "
Rating 2 - Terrible. 51 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building inside and outside is absolutely fantastic.
Stayed 3 nights in May 2024

8/10 Good

Stefan

Liked: Cleanliness, amenities, property conditions & facilities
Awesome building and great location but the hotel was just average, not sure if worth the price.
Stayed 1 night in May 2024

10/10 Excellent

Star Freedom Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel a number of times. It is good for disabled travelers and despite having to gain entry via another door it really is good. It’s not in a noisy area, the hotel is usually quiet. Free mini bar limited but still free. Disabled access room is excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Justice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay that is close enough to the Red Light District to go party, but also far enough away to get some peace and quiet when needed.
Stayed 5 nights in May 2024

10/10 Excellent

ALLISON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful and historic decor. The bed and pillows were also very comfy. Appreciated very early check in.
Stayed 1 night in May 2024

10/10 Excellent

ANIS

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed it
Stayed 2 nights in May 2024

8/10 Good

Melvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great location! Only issue was the curtains in room would open or closed on their own without touching the remote. Getting to the room at first was difficult due to so many different doors and hallways you had to take after check-in. Love the creepiness of the hotel though felt like I was on an episode of AHS! Overall good stay!
Stayed 4 nights in May 2024
Response from Guest Relations on 23 May 2024
Dear Melvin,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us and that our staff have provided you with the right service. However, we apologize for the inconvenience with the curtains in your room, this is likely due to mixed signals. We will forward your feedback to out Technical team. We understand the initial navigation through the hotel can be a bit tricky and appreciate your patience. We hope to welcome you back for another pleasant stay.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

4/10 Poor

John

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is missing a lot of basic amenities and has serious issues caring for the guests. There are questionable practices and bad things about the hotel. We would have moved to a different hotel if it wouldn't have been so inconvenient and most likely more expensive. The staff does not have much desire to resolve issues. Trying to check-in a couple hours early, they said the only way was to pay for an upgrade or just wait for our room to be ready. Then a different staff member chatted with reception and got us into a room that was ready without having to pay an upgrade. Why were we waiting for our room to be ready if there were rooms available? Why did they tell us early check-in requires an upgrade if it really doesn't? It seemed very shady, trying to trick us into paying for an upgrade. Our bed was missing sheets and the mattress pad was covered in hard, pointy balls of lint/fabric that made it very uncomfortable. They would not replace the mattress pad even though we asked. The minibar has glass bottles, but the staff would not or could not get us a bottle opener. We asked for days for a bottle opener with nobody bringing us one, until one staff member let us borrow their personal opener. Then the cleaning crew stole that bottle opener. A free minibar is not an amenity if you cannot use it. The building is historic so they cannot install AC. The windows could also not be opened more than a crack. The rooms are hot, stuffy, uncomfortable. We did not sleep well.
Stayed 6 nights in May 2024

8/10 Good

Terrell

We enjoyed our time there. I wouldn’t change a thing
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Dear Terrell,Thank you for your positive feedback!We are thrilled to learn that you enjoyed your stay with us.Our hotel's goal is to provide a memorable and pleasant stay for our guests. We are glad to know we managed.It was a pleasure to welcome you as our guest and we look forward to doing so again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Suzanne, Menlo Park

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Guest Relations on 21 May 2024
Dear Suzanne,Thank you for choosing to stay and rate Grand Hotel Amrâth Amsterdam.We are delighted to read that your stay was everything you hoped it would be.We are looking forward to welcoming you back in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

6/10 Okay

Mary Ellen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No banister on front staircase. No doorman to help. No showers. No luggage racks. A seeing eye dog couldn't find their way around. Very disappointing.
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Dear Mary Ellen,Thank you for taking the time to share your feedback with us.We understand that the absence of a banister on the front staircase and the lack of a doorman to assist you. Your safety and comfort are our top priorities, and we will discuss this with our team to see how we can enhance our facilities and services.Regarding the luggage racks, we apologize if these amenities did not meet your expectations. We aim to provide all necessary conveniences in our rooms and will take your comments into consideration as we work to improve our guest experience.Thank you again for your feedback and we apologize for the inconvenience. We hope that you will give us another chance in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

6/10 Okay

Mary Ellen

Travelled with group
Disliked: Property conditions & facilities
Arrived with one suitcase. No doorman. No banisters to get to reception. Two staircases to negotiate alone. The hotel was a major disappointment.
Stayed 1 night in May 2024
Response from Guest Relations on 12 May 2024
Dear Mary Ellen,Thank you for sharing your feedback with us!We are sorry to hear that your experience at the hotel fell short of your expectations. We apologize that you did not find any doorman upon your arrival. It is due to the fact that our staff were busy. It is however not acceptable that you did not receive the right service.Please rest assured that your feedback will be discussed with our team to prevent this from happening in the future.Thank you again for sharing your feedback and we look forward to welcoming you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Gabriel, Fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three blocks away from the train station. The hotel looks unusual on the outside and is like a maze. Rooms are huge with high ceilings. They have a small fridge and Nespresso coffee maker.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 12 May 2024
Dear Gabriel,Thank you for leaving a valuable feedback regarding your recent stay.We are delighted to read that you found our location convenient.It is great to hear that our rooms have met your utmost expectations. Your satisfaction is our top priority.It was a pleasure to welcome you as our guest and we look forward to welcoming you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing wellness center with warm pool with lights, 4 saunas, jacuzzi (jets a little cold) and great work out equipment. Amazing cod at the restaurant and I’m not a huge cod fan.
Stayed 6 nights in Apr 2024
Response from Guest Relations on 6 May 2024
Dear Vanessa,Thank you for sharing your valuable feedback with us!We are delighted to learn that you had a great stay with us and that you enjoyed your time at our wellness. It is great to hear that it was up to your expectations.Additionally, we are thrilled to read that you found the cod at the restaurant delicious even though you are not a huge fan of it. This is what we strive for and are glad to know we managed.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Arlis

Travelled with partner
Liked: Cleanliness
Staff was not easy to communicate with. Everything moved a bit slowly. Good location.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Arlis,Thank you for taking the time to share your feedback with us!We are delighted to hear that you found our hotel location convenient.However, we regret to read that our staff service did not meet your expectations. We apologize for any inconvenience this may have caused.Please rest assured that we will discuss your valuable feedback with our entire team to ensure a smoother communication. Your satisfaction is our top priority.We hope to have the opportunity to welcome you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being the old shipping house, this hotel has an usual layout. Very nice restaurant and bar (food was very good) and the staff were all wonderful. Wendy and Vasiliki at the front desk and Dale and Bowie at the bar, who managed things very well when it was super busy. A few of the canal from my room was a bonus and it's a very short walk to central station.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 2 May 2024
Dear Sunita,Thank you for taking the time to leave this wonderful feedback and 5-star rating!It sounds like you had a fantastic experience with us. The unique layout adds character, and we are delighted to hear that the restaurant and bar exceeded your expectations. Wendy, Vasiliki, Dale, and Bowie seem to have made your stay even more enjoyable with their excellent service. Additionally, having a view of the canal from your room must have been a lovely touch. Your kind words will certainly be shared with our team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Anastasia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it and will be back
Stayed 1 night in Apr 2024
Response from Guest Relations on 22 Apr 2024
Dear Anastasia,We highly appreciate your feedback and the 5-star rating!We are delighted to hear that you had a great stay with us and that you will visit us again in the future.We cannot wait to welcome you back soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

6/10 Okay

Rachel, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities
We were in a room that was way too hot and no way to cool it down. They opened the old windows but with heavy curtains no air came in. I'd curtains were open- it was bright light and incoming views from other rooms. The hotel is a maze and I'm seriously glad there wasn't a fire- would have never gotten out.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
Dear Rachel,Thank you for sharing your feedback with us.We regret to hear that some aspects of your stay did not meet your expectations.We are sorry that your room was hot. Our staff are always glad to provide extra fans in order to fix the temperature and ensure you have a pleasant stay.Your comfort is our top priority!Once again, thank you for your feedback and we are looking forward to seeing you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the old building and charm it had many really good employee's Mabinci really stood out in the restaurant and how great she was with my 4y old. there were some cleanliness issues with the tub and electrical problems with the curtains. If you want to charge your phone or run a sound machine you cannot just unplug your room it takes all electricity off.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
Dear Esther,We would like to thank you for the time you have taken to share your experience with us and others on Expedia.It is wonderful to learn that you have enjoyed your stay with us and that Mabinci has provided you with the right service. We will ensure to share your comment with her. However, we apologize for the inconvenience regarding the cleanliness and electrical issues in your room. Please rest assured that your feedback will be forwarded to both our Technical and Housekeeping departments.Thank you again for sharing your feedback and we really hope to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

julie, Lacombe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stately rooms!
Stayed 5 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
Dear Julie,We highly appreciate your review and 5-star rating!We are extremely glad to hear that you have enjoyed your stay with us.We cannot wait to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

audrey, San jose

Stayed 1 night in Apr 2024
Response from Guest Relations on 26 Apr 2024
Dear Audrey,Thank you for your 5-star rating!We are truly glad to know that your stay was everything you hoped it would be.We are looking forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Samuela, Wolverhampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. I was solo travelling and felt so safe. And they were so kind and service was absolute amazing. Coming to this hotel when I come to Amsterdam again.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Samuela,Thank you for the time you have taken to leave this wonderful feedback and 5-star rating!How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.We are thrilled to read that you felt safe and that you received the best service.Thank you once again for your feedback and high score! We are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Natalia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations on 29 Mar 2024
Dear Natalia,Thank you for your 5-star rating!It is wonderful to read that you had a great and pleasant stay at our hotel.We look forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with original structure. Near to the station. Further away from main shopping area but a nice walk. Room was available early which was great.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 29 Mar 2024
Dear Shabnam,Thank you for taking the time to share your experience with us.We are thrilled to learn your stay was everything you hoped it would be.It is great to know that our hotel has accommodated your needs.We appreciate your wonderful review and 5-star rating!Our entire team is looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Emily, HIALEAH

Liked: Staff & service, amenities, property conditions & facilities
This hotel has a lot to offer for anyone traveling to Amsterdam and wanting to stay in the heart of city center. The building itself stands out from the others as it is quite beautifully historic and has a renaissance type architecture. My favorite detail about this hotel is that the hotel is walking distance to central station where you’re easily able to take public transportation like the train, metro, or tram to different parts of the city. The hotel staff is very friendly and accommodating. Anytime I had any questions or concerns they were quickly addressed and resolved. The front desk staff, the bellboy that helped carry my luggage to my room, and the restaurant staff, were all very welcoming and willing to make sure my stay was as comfortable as possible which was greatly appreciated. Due to my amazing experience at this hotel I highly recommend anyone to stay here at the Grand Hotel Amrâth, and I will definitely be booking again in the near future.
Stayed 4 nights in Mar 2024
Response from Guest Relations on 22 Mar 2024
Dear Emily,Thank you for taking the time to leave a wonderful feedback and 5-star rating!Your words have brightened our day! Our hotel's goal is to provide comfortable accommodations and excellent guest experience. We are delighted to learn that this commitment was reflected in your stay. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and for our beloved guests. Your kind words will be shared with our entire team.We appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

reuben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Mar 2024
Response from Guest Relations on 14 May 2024
Dear Reuben,Thank you for your 5-star review!We are delighted to read that you had a great stay with us.Our hotel's goal is to provide a memorable and pleasant stay for our guests, and we are glad to know that this was reflected in your stay.We are looking forward to welcoming you back in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Clara

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent staff. Great and big rooms. Very comfortable
Stayed 4 nights in Mar 2024
Response from Guest Relations on 18 Mar 2024
Dear Clara,Thank you very much for leaving a wonderful feedback regarding your experience.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent guest experience. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit.Furthermore, we are delighted to learn that our staff have provided your with the right service.We are looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Mark,Thank you for your 5-star rating!We are thrilled to hear that your stay was everything you hoped it would be.We are looking forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Catherine

Liked: Property conditions & facilities
Very pleasant stay, lovely spacious room and friendly staff :)
Stayed 3 nights in Mar 2024
Response from Guest Relations on 11 Mar 2024
Dear Catherine,Thank you for sharing your valuable feedback with us.Wonderful to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations. We will ensure to share your valuable feedback with our entire hotel team.We truly look forward to welcoming you back to our hotel whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Michael, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed three nights at the Amrath hotel and I can honestly say no complaints - enjoyed a couple of glasses of wine with some snacks - room was very adequate in terms of size especially the king size bed - the only slight criticism was the shower over the bath as managed to make the floor a little wet! Had great time though and all staff very pleasant and helpful
Stayed 3 nights in Feb 2024
Response from Guest Relations on 6 Mar 2024
Dear Michael,We would like to thank you for taking the time to share your experience with us.Your review means a lot to us because we work hard to give each of our guests the greatest possible experience. We are so pleased to learn that your stay has met your expectations and that our staff provided you with the right service.However, you valuable feedback regarding the shower will be forwarded to our Technical team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We can’t wait to exceed your expectations every time you choose us.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Bethany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside and out. Staff are incredible friendly and helpful. There was lots of little treats we didn’t know about, mini chocolates delivered to the room every evening, mini fridge, waffles etc. Spa was incredible.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 1 Mar 2024
Dear Bethany,Thank you for sharing your experience at our hotel with us.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We’ll do an even better job next time and earn those five stars.We value your feedback and look forward to welcoming you again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear guest,It is great to read that your stay was everything you hoped it would be. Thank you for sharing your experience with us and others.We look forward to welcoming you again.With kind regards,Guest Relations Officer.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Paul,Thank you for staying and rating Grand Hotel Amrâth Amsterdam.Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.We look forward to welcoming you again in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable, quiet. Great helpful staff!
Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Michael,Thank you very much for taking the time to review and rate Grand Hotel Amrâth Amsterdam. Our hotel's goal is to provide a unique, pleasant and memorable experience for our guests. We are thrilled to read we were able to achieve. Furthermore, we are pleased to learn that the staff have contributed in such a way to your experience. We cannot wait to welcome you again in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Gaurav,We truly appreciate your 5-star rating!It is wonderful to read that you had a great stay at Grand Hotel Amrâth Amsterdam.We hope to welcome you again in the near future.With kind regards,Guest Relations Officer.

8/10 Good

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite Amsterdam hotel.
My favorite Amsterdam hotel, but make sure you get a guide to your room as it is a maze. The only gripe I have is the fact that you can't seem to get an early check-in
Stayed 2 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Leo,Thank you for your feedback. We appreciate you sharing you experience with us.We are truly glad to read that your stay was everything you hoped it would be.We apologize for the fact that the early check-in is not always possible as it is due to availability. Our staff work hard to accommodate our lovely guests' requests. We are sorry if we could not achieve in your case.Thank you again for your valuable feedback, and we truly look forward to welcoming you again soon.With kind regards,Guest Relations Officer.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Harry,Thank you for your 5-star rating! It is our passion to provide our guests with an unforgettable experience, and we are delighted to know that we have done so once again. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam. With kind regards, Guest Relations Officer.

10/10 Excellent

Hodon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location. Loved my weekend getaway
Stayed 2 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Hodon,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam with us. We appreciate your 5-star rating!Wonderful to read that you have enjoyed your stay with us and we were able to meet your expectations, this is what we strive for and are delighted to see that we managed. We truly look forward to welcoming you whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 Poor

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great and very helpful front desk personnel, and bellhops. The "automatic" curtains in my room opened by themselves three times overnight, waking me up! As well, the steam room was shut down...disappointing, as the "spa" area was a main reason for booking here.
Stayed 1 night in Feb 2024
Response from Guest Relations on 16 Feb 2024
Dear Janet,We highly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.How unfortunate to read that some aspects of your stay were not up to your expectations.We apologize for the fact that our steam room was out of use due to maintenance. We also apologize regarding the curtains as this might happened due to mixed signals. We will ensure to discuss your feedback with our Technical team.On the other hand, we are glad to read that our staff have provided you with the right service.We truly hope to welcome you again in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Amsterdam Centraal. A strong art-deco interior design, mostly well presented with a few places where ageing is showing, as well as a long walk to our room, and a noisy lift/elevator waking us in the night. Housekeeping did not replenish towels/bathrobes in line with the hotel policy which was disappointing. The staff are wonderful and very helpful. The spa area is really nice especially after a day on a busy city break. The hotel is a short walk from the main city centre and very convenient. I totally recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Benjamin,Thank you for choosing Grand Hotel Amrâth Amsterdam. We highly appreciate you taking the time to give us your valuable feedback.It is incredibly wonderful to read that you enjoyed your stay with us and that the location was convenient.It is also great to know that our staff have provided you with the right service and that our hotel has accommodated your needs.However, we apologize for the inconvenience regarding the noise and towels replenishment. Your comfort and satisfaction are our top priority. Please rest assured that we will share your valuable feedback with our team to make sure this does not happen in the future. Thank you again for your 5-star rating and positive feedback.We can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations Officer.

10/10 Excellent

ANGELA

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Angela,We appreciate you rating Grand Hotel Amrâth Amsterdam. Your 5-star rating is a beautiful testimony for our hotel and the staff therefore we truly thank you!We look forward to welcoming you again soon.With kind regards,Guest Relations Officer.

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed here for our Wedding anniversary and was not disappointed. We were thrilled to receive an upgrade for our celebration. Room was absolutely amazing. Location of hotel very central and staff were very friendly . We could not fault our stay and will look forward to returning
Stayed 3 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
Dear Catriona,Thank you very much for leaving this amazing review regarding your stay at Grand Hotel Amrâth Amsterdam.Wonderful to read that you have enjoyed your stay with us and we were able to meet your expectations, this is what we strive for and are delighted to see that we managed. We are incredibly glad to know that our hotel has accommodated your needs.Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to set the standard for excellence in everything we do.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
Dear Lauren,Thank you for rating our property.We are glad to read that you enjoyed your stay at Grand Hotel Amrâth Amsterdam.We look forward to welcoming you again soon.With kind regards,Guest Relations Officer.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
Dear Joseph,We truly appreciate you rating Grand Hotel Amrâth Amsterdam.We are delighted to read that you had a great stay at our hotel.We truly hope to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excellent

malin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations on 14 Feb 2024
Dear Malin,Thank you for rating Grand Hotel Amrâth Amsterdam.It is our pleasure to know that your stay was everything you hoped it would be.Our entire team is looking forward to welcoming you again soon.With kind regards,Guest Relations Officer.

10/10 Excellent

Annalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t say anything bad about this hotel! Booked it for my boyfriend’s birthday on arrival we were greeted by the Guest relations officer who showed us around and took us straight to our room, where ballon’s and chocolates had been put in the room. The drinks were complementary. All staff were friendly and the service was extremely exceptional. The spa and wellness facilities were great. I would recommend this hotel you definitely get what you pay for and I’ll be returning. The hotel is situated in a great place not even a 10min walk from the train station.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Annalee,We would like to thank you for taking the time to leave this wonderful feedback regarding your stay at Grand Hotel Amrâth Amsterdam.We are extremely delighted to read that you had a great stay at our hotel. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests. we are glad to know that our hotel has accommodated your needs.Once again, we appreciate your feedback. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.It was a pleasure welcoming you as our guest and we look forward to do so again in the nearby future. With kind regards,Guest Relations Officer.

6/10 Okay

Paul

Stayed 3 nights in Feb 2024
Response from Guest Relations on 8 Feb 2024
Dear Paul,Thank you for rating Grand Hotel Amrâth Amsterdam.We are sorry to know that some aspects of your stay did not meet your expectations.We truly hope that you will give us another chance in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

4/10 Poor

Paul

Stayed 3 nights in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Paul,Thank you for rating our property.How unfortunate to read that you could not enjoy your stay to the fullest. We would truly like to apologize of not reaching your expectations.We truly hope that you will give us another chance in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relations on 6 Feb 2024
Dear guest,Thank you for your 5-star rating!We are so glad to know that you had a great stay at our hotel.Our entire team is looking forward to welcoming you again to Grand Hotel Amrâth Amsterdam.With kind regards,Guest Relations Officer.

8/10 Good

Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay only thing I’ll say is there’s a £150 deposit that I had no clue of and it has to be paid on card
Stayed 2 nights in Jan 2024
Response from Guest Relations on 5 Feb 2024
Dear Shan,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam.We are glad to read that you enjoyed your stay at our hotel.However, we apologize for the fact that you were not aware of the deposit which we take upon arrival. We are sorry if this caused any inconvenience. Thank you again for your feedback and we hope to welcome you again in the future.With kind regards,Guest Relations Officer.