Garden

Reviews of The Swan at Grasmere - The Inn Collection group

4 out of 5
The Swan at Grasmere - The Inn Collection group
Keswick Road, Grasmere, Ambleside, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 192 out of 432 reviews" "
Rating 8 - Good. 162 out of 432 reviews" "
Rating 6 - Okay. 59 out of 432 reviews" "
Rating 4 - Poor. 14 out of 432 reviews" "
Rating 2 - Terrible. 5 out of 432 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well kept and looked after. Food was great too.
Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities
The location is great, just outside the village of Grasmere. The gardens were lovely and we had a family gathering there. Our room was a bit small for the two of us and we had to carry suitcases up the stairs. The service was good and the staff was friendly, however it took us two days to get some room maintenance even after reporting each day. The meals were quite good but the special last night of a stir fry with duck was not. Sadly the duck was over cooked; breakfast were okay although they mixed up the servings. Fortunately we caught the problem before my husband ate something that would have caused a serious reaction. It was very busy so perhaps the staff was overwhelmed.
Stayed 3 nights in May 2024

10/10 Excellent

Tinker

Liked: Staff & service, property conditions & facilities
Had trouble with trains. They accommodated us.
Stayed 3 nights in May 2024
Response from Guest Experience on 14 May 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Proper old fashioned country pub, very nice comfortable rooms food quality was excellent and the staff very friendly. Good location easy to get to other places and grassmere is an easy walk. Overall couldn’t fault it.
Stayed 2 nights in May 2024
Response from Guest Experience on 8 May 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really lovely three nights at The Swan. The staff were great, the food tremendous and we had a cracking room with with a view out to the hills. Highly recommended, we will return! Thank you
Stayed 3 nights in Apr 2024
Response from Guest Experience on 22 Apr 2024
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building, nice staff and food.
Stayed 2 nights in Mar 2024
Response from Guest Experience on 26 Mar 2024
Thank you for taking the time to share your feedback. We would love to welcome you back soon.

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent but too many dogs allowed in the restaurant
Stayed 1 night in Feb 2024
Response from Guest Experience on 5 Mar 2024
Thank you for your feedback.

8/10 Good

JO

Liked: Amenities
M
Stayed 1 night in Feb 2024
Response from Guest Experience on 5 Mar 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay at the Swan, will return at some point.
Stayed 2 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
We would love to welcome you back. Thank you for taking the time to share your feedback.

8/10 Good

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect short break
The hotel was so convenient, a 10 minute stroll to Grasmere but the location was perfect, the best of both worlds. The satff, food and atmosphere added to the hotel stay, we cannot recommend them more!
Stayed 2 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for taking the time to rate us.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Service
The Staff were excellent, very customer focused and were always approachable. Thoroughly enjoyed our visit and will return.
Stayed 4 nights in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Experience on 8 Feb 2024
Thank you for taking the time to rate us.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you for your review!

8/10 Good

Gillian

Liked: Cleanliness, staff & service, room comfort
Diamond wedding stay
We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy
Stayed 2 nights in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you for your positive feedback.All staff are readily available to help in any circumstances.I apologise this wasn't offered upon your arrival.We are, however, very glad you were happy with your stay overall!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you very much for a positive review!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.
Stayed 2 nights in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you for your review!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas bolt hole
Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!
Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

Amal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless! Can’t fault anything!
Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you so much for your kid words. We would love to welcome you back soon.

10/10 Excellent

Bronwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.
Stayed 4 nights in Aug 2023
Response from Swan team on 17 Oct 2023
thank you for your comments all feed back is welcome

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous.😊We’ll be back.
Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
We would love to welcome you back:)

10/10 Excellent

Neil

Stayed 2 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. We would love to welcome you back.

8/10 Good

Maria

Travelled with partner
Staff were very helpful and pleasant
Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Philip R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.
Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot in the lakes
Excellent, friendly and helpful staff, lovely clean room. Great location, just a fab hotel!
Stayed 2 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.
Stayed 4 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Phil

Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. See you again soon.

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .
Stayed 1 night in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable stay
Lovely hotel, in a great location, that’s easily walkable to the local village, Grasmere. Very comfortable bed and good sized room. Really nice breakfasts each morning, that set you up for the day! We really liked Wordsworth’s chair too!
Stayed 3 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you so much for your recent review. It made our day!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased that we were able to switch from a rear facing room to the front of the building. Best room views are at front of the hotel but as they’re next to a busy road which could sometimes be a bit noisy it would not suit everyone. Room was spacious and comfortable. Bathroom was fabulous. Food was good and I liked the policy of trading a morning room clean/bed made service the next day for a free drink each at the bar. We aren’t messy anyway, just shook duvet and plumped up pillows so wasn’t an inconvenience.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Okay

Mal

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, except catering.
A superb hotel in a great location, very well fitted out with quality fittings. Somewhat confusing with high end menus - posh words, but many items not available, ended up ordering burgers! Which could have come from McD presented on an otherwise empty plate! The posh pie of the day was cheese and onion! A very wordy chicken dish was a chicken leg on top of mash. Come on, get your catering sorted, the condiments and cutlery trays on the table were very ‘greasy spoon’ like. We ate in another hotel of the same chain locally which was very good.
Stayed 3 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Regina, Central

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Experience on 7 Aug 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you so much for your rating. See you again soon.

10/10 Excellent

SMRITY

Liked: Cleanliness, staff & service, amenities
Good facility and friendly staff
Stayed 2 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

christopher

Stayed 2 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Emily

Stayed 2 nights in Jul 2023
Response from Guest Experience on 12 Jul 2023
Thank you so much for your rating. We would love to see you again soon.

8/10 Good

Joshua

Stayed 1 night in Jun 2023
Response from Guest Experience on 12 Jul 2023
Thank you for your rating. We hope to welcome you back.

6/10 Okay

Ann-Marie

Liked: Cleanliness, property conditions & facilities, room comfort
We have stayed here before and enjoyed our stay as we did this time but there were a few changes in there is no restaurant as such and I forgot there was no lift. My fault but struggle with stairs. Food is provided but not a great selection on the menu.
Stayed 1 night in Jul 2023
Response from Guest Experience on 5 Jul 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Experience on 19 Jun 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good break
Recently refurbished - work still ongoing in parts, but not an issue.
Stayed 2 nights in Jun 2023
Response from Guest Experience on 19 Jun 2023
Thank you for taking the time to share your feedback. We hope to welcome you back soon.

10/10 Excellent

Keeley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. We had a family room, which was large and spacious. Very clean and well maintained. Dinner menu isn't extensive but there's enough to keep everyone happy, and what we had was delicious! Breakfast was very good too. Would definitely stay again!
Stayed 1 night in Jun 2023
Response from Guest Experience on 12 Jun 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Philip

Stayed 4 nights in May 2023
Response from Guest Experience on 12 Jun 2023
Thank you for your rating. See you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect setting, tasteful interiors, great rooms and the best and most welcoming staff I’ve come across in a very long time. Will definitely be coming back. Excellent experience.
Stayed 1 night in Apr 2023
Response from Guest Experience on 5 Apr 2023
Thank you so much for your lovely feedback. We can't wait to welcome you back. :)

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Lovely pub/hotel with amazing food and great customer service. Can't wait to return.
Stayed 1 night in Nov 2021
Response from Guest Experience on 18 Nov 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
The Swan at Grasmere Overview
Staff where excellent! Environment friendly and hospitable- staff a credit to the hotel group. Room clean, tidy and comfortable room but general hotel furnishings a little tired and due for an upgrade which is actually happening. Food was limited but great. Would return especially when refurbished.
Stayed 2 nights in Nov 2021
Response from Guest Experience on 16 Nov 2021
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back to show you the transformation.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel was cosy and warm, staff were lovely and welcoming. Room was large, bed was comfortable and the bathroom was spacious. Ideal spot for touring Grasmere and the Lake District. Food was good and plentiful. Hotel is closing for a refurb which will only make it better.
Stayed 2 nights in Nov 2021
Response from Guest Experience on 16 Nov 2021
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Inn
Beautiful room, lovely bed.. Restaurant menu limited but it is a 'pub with rooms'(an inn), now. Not sure why most of the starters were 'spicy', i.e. contained chilli, but they did. Bar well stocked with a couple of draught ales.Staff pleasant and very helpful. Hope to revisit after the re-furb.
Stayed 2 nights in Nov 2021
Response from Guest Experience on 16 Nov 2021
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr and mrs plumbley
Was really nice the hotel staff was really friendly and can’t wait to return after the refurb 😊
Stayed 5 nights in Oct 2021
Response from Guest Experience on 4 Nov 2021
Thank you for taking the time to share your feedback. We can't wait to show you the transformation. :)