Alfredo V. Bonfil Hotels, Cancun

"I was staying for 4 days, of which only one day cleaned my room, and that’s why I had to call someone to clean. They had the dirty dishes from two days in my room, used the towels from two days, that was disastrous, at the reception they don’t explain to you that there are different kinds of bracelets and being on the beach with my daughter made me move to another part of the beach because I didn’t have the red bracelet, no chairs to sit on and we were had to stay with all the people who smoke and me with a minor, the only good experience was the Almar restaurant, good attention and good food, and in the other restaurants, the food is not good, often cold and without flavor. "

"Great experience!"

"Had a wonderful time, only one minor issue with the shower wand not being able to switch from the overhead shower head. I have started at this resort several times over the years and have always been very pleased."

"Todo está muy bien, los bares, el staff, la comida tiene oportunidad de mejorar un poco pero en lo demás la pasamos muy bien."

"I cannot say enough good things about this resort. I have zero complaints! Everything was clean, room was beautiful, views were spectacular, food was amazing, and the SERVICE was outstanding!! We will be back. Shout out to Alfredo at the Lobby Bar and Jorge at the pool bar. They were good to us!"

"Clean room, great food. Lots of maragaritas! "

"Only thing half decent at the hotel was the activities by the pool. Food/Drinks extremely over priced. Absolutely appalled by the service from the check in staff. On our honeymoon was advised all room types were available but with a hefty charge. Would not stay again. We changed rooms twice due to noise and even then we only had a room change after convincing the concierge staff to speak to the front desk for us as they would not help us at all. "

"Clean room, friendly staff , a lot off activities in the resort"

"Everything was great except that it would get extremely noisy till 3 or 4 in the morning. People shouting and roaming the hallways."