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Reviews of Hotel Grand Chancellor Adelaide

4.5 out of 5
Hotel Grand Chancellor Adelaide
65 Hindley Street, Adelaide, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

RIKA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a hotel with a calm atmosphere.
Stayed 2 nights in Apr 2024
Response from Pankaj on 16 Apr 2024
Dear Rika,Thank you so much for taking the time to leave a cracking rating and kind words. We're stoked and it motivates us to keep up the good work.We look forward to welcoming you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Carlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
suitable for our purpose, good variety of shopping, easy to obtain transport
Stayed 2 nights in Apr 2024
Response from Pankaj on 15 Apr 2024
Dear Carlo,Thank you so much for taking the time to leave an amazing review & cracking rating.We're delighted to read your positive experience with us, our goal at Hotel Grand Chancellor Adelaide is to provide the friendly & attentive service to our patrons, and your feedback motivates us to keep up the good work.We are looking forward to welcoming you again and thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Christopher, Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to base ourselves for our holiday adventure in Adelaide. Wonderful staff who are always helpful and friendly. Good value for money as well
Stayed 6 nights in Apr 2024
Response from Pankaj on 16 Apr 2024
Dear Christopher,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. I am glad that you enjoyed the experience and the vibe, we look forward to welcoming you back soon. We genuinely appreciate your support, once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room didn’t get cleaned one day and one of the days it I didn’t get hand towels and face washers. Don’t bother with breakfast it is crap. All the eggs and bacon is consistently cold every morning.
Stayed 4 nights in Apr 2024
Response from Pankaj on 14 Apr 2024
Dear Steven,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. I am glad to know that you were overall satisfied with your experience, and we have noted your concerns with regard to room cleaning & BF food and will be addressing the same with our team.Once again, thank you for your valuable feedback and bringing your concerns to our attention. We look forward to welcoming you back soon. Warm regards,Pankaj TanwarExecutive Assistant Manager

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel . Rooms a little dark but staff excellent & good location .
Stayed 5 nights in Mar 2024
Response from Pankaj on 12 Apr 2024
Dear Paula,Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a great experience at Hotel Grand Chancellor Adelaide. Your satisfaction is our top priority, and it means the world to us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

6/10 Okay

Donnamarie, Auckland

Travelled with group
Liked: Staff & service
The property was very old and needed revamping. The chair in our room was broken. No dressing gowns and when we asked for them we got the oldest straggly looking gowns delivered that should have been thrown out a long time ago. Shower had mould in it. Water bottles were not replaced. This is more of a 3.5 star hotel.
Stayed 4 nights in Apr 2024
Response from Pankaj on 9 Apr 2024
Dear Donnamarie,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. We'll be sure to take on the issues you have mentioned, and we'll forward it onto the necessary areas. I sincerely hope that your recent experience won’t stop you or your guests visiting us in the future. Once again, thank you for taking the time to bring your concerns to our attention. Warm Regards,Pankaj TanwarExecutive Assistant Manager

8/10 Good

Duc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location but parking was a pain. Could have advertise a bit better regarding parking spaces. I book base on car parking but when I arrived there was no parking available.
Stayed 3 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Duc,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. I am glad to know that you were overall satisfied with your experience, and we have noted your concerns regarding carpark.we guide guests to the adjacent car park to the next to the hotel, when ours get full and guest can park the car and pay at the hotel at negotiated rate.Once again, thank you for your valuable feedback and bringing your concerns to our attention. We look forward to welcoming you back soon. Warm regards,Pankaj TanwarExecutive Assistant Manager

6/10 Okay

Emma Jane, Auckland

Good location but very basic for a 4.5star hotel, shame the Expedia loyalty program is not followed here despite Expedia saying I would be entitled to an upgraded room.
Stayed 4 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Emma,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. We'll be sure to take on the issues you have mentioned, and we'll forward it onto the necessary areas. I sincerely hope that your recent experience won’t stop you or your guests visiting us in the future. Once again, thank you for taking the time to bring your concerns to our attention. Warm Regards,Pankaj TanwarExecutive Assistant Manager

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel room with friendly staff, area is a bit noisy including noise travelling from hallways to room throughout the night.
Stayed 3 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Thomas,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. We'll be sure to take on the issues you have mentioned, and we'll forward it onto the necessary areas. I sincerely hope that your recent experience won’t stop you or your guests visiting us in the future. Once again, thank you for taking the time to bring your concerns to our attention. Warm Regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much recommended
Stayed 4 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Sua,Thank you so much for taking the time to leave a cracking rating & review. We're stoked and it motivates us to keep up the good work.We look forward to seeing you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

6/10 Okay

Lynn

Stayed 7 nights in Mar 2024
Response from Pankaj on 15 Apr 2024
Dear Lynn, Thank you for giving the feedback in terms of rating regarding your recent stay with us at Hotel Grand Chancellor Adelaide. May I please request more information regarding your low rating? please email me directly as I need your help to understand your experience better, so I can address the concerns accordingly. Looking forward to hearing from you soon. Once again, thank you for taking the time to bring your concerns to our attention. Kind regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Christina

Stayed 2 nights in Mar 2024
Response from Pankaj on 15 Apr 2024
Dear Christina,Thank you so much for taking the time to leave an amazing rating.We're delighted that you have enjoyed your experience with us at Hotel Grand Chancellor Adelaide, your rating motivates us to keep up the good work.We are looking forward to welcoming you again and thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Britnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will stay there again. Exactly what I wanted.
Stayed 1 night in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Britnie,Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a great experience at Hotel Grand Chancellor Adelaide. Your satisfaction is our top priority, and it means the world to us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property with amazing staff, my second stay there this month and will be back!
Stayed 2 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear David,Thank you so much for taking the time to leave a 5-star review and amazing feedback. We're stoked and your rating & feedback encourages us to keep up the good work.We look forward to seeing you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

2/10 Terrible

ASHUTOSH

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They shifted me to another property. Which was not at all good. My money should be refunded
Stayed 1 night in Mar 2024

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location- nice amenities
Stayed 3 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Anja,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. I am glad that you enjoyed the experience and the vibe, we look forward to welcoming you back soon. We genuinely appreciate your support, once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Robert,Thank you so much for taking the time to leave a cracking rating. We're stoked and it motivates us to keep up the good work.We look forward to welcoming you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Busy area around the hotel, parking on site
Stayed 2 nights in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear Anthony,Thank you for your valuable feedback regarding your recent stay with us at Hotel Grand Chancellor Adelaide. I am glad that you enjoyed the experience and the vibe, we look forward to welcoming you back soon. We genuinely appreciate your support, once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property, super friendly staff, will be back!
Stayed 1 night in Mar 2024
Response from Pankaj on 9 Apr 2024
Dear David,Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a great experience at Hotel Grand Chancellor Adelaide. Your satisfaction is our top priority, and it means the world to us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Pankaj on 10 Apr 2024
Dear Chris,Thank you so much for taking the time to leave a review post your recent stay at Hotel Grand Chancellor Adelaide.We look forward to seeing you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

6/10 Okay

BRYAN

Business traveller
Location is good for Adelaide Oval. Second time staying. Will stay again. It’s nothing spectacular but more than adequate.
Stayed 1 night in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Bryan,Thank you so much for your kind words and positive feedback. Your satisfaction is our top priority, and it means the world to us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, spacious and clean rooms Location
Stayed 1 night in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Paola,Thank you so much for taking the time to leave an amazing review.We're delighted to read your positive experience with us, our goal at Hotel Grand Chancellor Adelaide is to provide the friendly & attentive service to our patrons, and your feedback motivates us to keep up the good work.We are looking forward to welcoming you again and thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Lisa-Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in after sister arrived on international flight. Had a relaxing swim in the pool then enjoyed room service. Very happy with the hotel
Stayed 1 night in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Lisa-Karen,Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a great experience with us at Hotel Grand Chancellor. Your satisfaction is our top priority, and it means the world for us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Apolonia M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very accesible to everything food, shopping and transport.
Stayed 3 nights in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Apolonia M,Thank you so much for taking the time to leave a 5-star review & your kind words. we're stoked and your rating & feedback encourages us to keep up the good work.We look forward to welcoming you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

CHENQI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located and the major city attractions are accesible by walking distance. Room is maintained cleanly and provides bottled water every night which makes guests feel they are cared about. We spent three nights and had first breakfast at the hotel however my Visa card was declined and we had to bring cash from room to make payment. It turned out the card had no problem with other vendors. But then we avoided the hotel restaurant later . All staff including ones in the restaurant are very nice.
Stayed 3 nights in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Chenqi,Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a great experience with us at Hotel Grand Chancellor. Your satisfaction is our top priority, and it means the world for us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Shankar,Thank you so much for taking the time to leave a cracking rating. We're stoked and it motivates us to keep up the good work.We look forward to welcoming you again.Thanks once again for your support. Have a fantastic day!Best regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels in Adelaide
Stayed 2 nights in Feb 2024
Response from Pankaj on 9 Apr 2024
Dear Caleb,Thank you so much for your kind words, we're thrilled to read that you enjoyed your stay with us at Hotel Grand Chancellor Adelaide. Your satisfaction is our top priority, and it means the world to us to know that we met your expectations.We genuinely appreciate your support and once again, thank you for taking the time to share your positive experience with us. Warm regards,Pankaj TanwarExecutive Assistant Manager

10/10 Excellent

Carol Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, we will definitely be coming back. We really enjoyed the pool and the food at the restaurant was very good.
Stayed 2 nights in Feb 2024

8/10 Good

Brenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in an area with cafes , shopping , and transport. Very comfortable and good value
Stayed 4 nights in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 7 nights in Jan 2024

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean, good value for money
Stayed 2 nights in Jan 2024

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Great parking facilities where you can enter and exit as many times as you like for the one daily rate. Pool was nice and clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For safety reasons I gave details at reception regarding my daughter’s multiple disabilities. We were upgraded to a two bedroom apartment with balcony overlooking pool. This gave my daughter her own space and allowed me to spend quality time with my son. Pool was fantastic, and both kids loved it. We were permitted to eat from the bar menu in the much quieter restaurant, which meant my daughter was able to eat without distress. Staff were amazing. Made our short staycation a wonderful experience.
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short stay in Adelaide
Stayed 2 nights in Jan 2024

6/10 Okay

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
The hotel was reasonable but not in a very good area . Very comfortable bed and great restaurant.
Stayed 4 nights in Jan 2024

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the position, so handy to everything. Staff very helpful and friendly
Stayed 4 nights in Jan 2024

8/10 Good

Lesley

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel, staff & location
Staff from beginning to end very friendly and helpful and is a good start to the stay. Located only 5 mins away from CBD and transport and lots of eateries. Close to tram that takes you to the lovely beach suburb of Glenelg with its shopping area on Jetty rd - so no parking issues. We asked for a quiet room which we got. The aircon was louder than normal and went on and off a lot during the night even though we set temperature correctly. Parking available at hotel. Breakfast was great with great variety. We've stayed here many times over the years and enjoy everything about it so always keep going back.
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Good location. Good facilities and friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Large rooms in a convenient location, and a great value.
Stayed 2 nights in Jan 2024

6/10 Okay

Jane

Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if wanting something central. It was eye opening that staff were serving alcohol in glass bottles/glasses in pool area which was against the rules but also could be a safety concern. Overall would stay there again as clean and convenient to all places. Make sure you mention you want a quiet room.
Stayed 6 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Travelled with family
Liked: Property conditions & facilities
We parked at a cost of$25 a day,a water pipe or chemical pipe was leaking above our car.Spillage from this pipe leaked over the windows and windscreen,this was reported to the hotel staff no one was interested and residents continued to park there.It cost us $120 to get this fixed.I will never recommend this hotel to anyone
Stayed 7 nights in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023