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"Terrible "

"Great experience "

"This property was absolutely disgusting. The elevators, the hallways and the rooms were gross. Only 3 ice machines in the one tower worked so you had to travel to a different floor to get ice and then hopefully you don’t get stuck in the elevator. The bourbon tower elevators barely worked properly. I advised the staff of my concerns on the first day and they did nothing. 17th floor had the word “ killed coco’s and other words on the was in what almost looked like blood. I told them about it Monday 2pm. And wed at 9am it was still there. The only thing good about this location was the waterpark. The all you can eat buffet at ACE was one of the worst places I’ve ever eaten breakfast at. Absolutely disgusting that they could let it get that bad !!"

"Only place I stay A+"

"A comfortable stay."

"The walls are very thin. "

"No reason charge me $25 dollars without any extra service "

"Everything was excellent "

"My only issue is when we arrived was informed that the check in will be at 5pm. On the hotel website including “Hotel”.com it shows 3pm check-in. I booked two rooms for myself and another family member. We drove 6 hours to get to hotel to get told the rooms still being clean and other guest have not check out yet. The website is misleading if the check out is at 5pm instead of 3pm. Once my husband call and the hotel to speak with the manager was told they are not in today. Why was the manager not onsite. Few minutes later was told the room is now available. "